Customer Reviews for Patriot Station Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Patriot Station Service Center

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jordan N. on

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It's a bit of an odd location but the people are very kind and understanding.

Michael Y. on

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Robert P. on

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Richard H. on

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Cathy S. on

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Christopher N. on

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The people at Patriot Station are GREAT to work with. Helpful, knowledgeable, and friendly. Others could benefit from their example...

Timothy J. on

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Robert B. on

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Expensive..not worth the money

Zachary F. on

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Stephen K. on

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kevin S. on

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Todd H. on

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This was not the location we were supposed to drop our truck. It was pre arranged to take our truck to the town we live in to a Uhaul rental place which was 1/2 mile from our house when we were done. When we got there we were told we couldn't leave the truck as this place at capacity. They were closed for the day and customer service couldn't do anything to help us other than direct us to take the truck over 20 miles over a 1/2 hour drive away for us one-way to drop it off. Very inconvenient and we were not happy customers. We were helped after the fact by an area representative who was very apologetic for all of your troubles. Uhaul really needs to get some continuity among its drop off / pickup places and stand behind what they say as far as that you can drop the truck or trailers at ANY location. We will probably never rent from them again.

Steve G. on

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CHRIS H. on

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judy F. on

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Jeanine S. on

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I was not personally at this facility but worked with the staff by phone. Probably the most professional polite helpful friendly staff I have ever encountered! Can’t say enough about them!!

Dustie P. on

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Ordered my u-haul 10 days before. 24 hours before pickup I was told a different location which was an hour and a half drive. Was told I would receive a discount for the inconvenience. Now no one will give me the discount

David B. on

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GARY J. on

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Donna S. on

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i understand that are rental was for two days. I think the fact that we returned it the same day, we should have had some money returned. Please consider this and contact me with any questions. 219-308-5628.

LARRY W. on

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Jack stands on the 12 ft trailers would be nice.

BRIAN B. on

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Thomas R. on

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sheryl P. on

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The Patriot workers were very nice and pleasant.

Daniel W. on

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Susan W. on

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My problem is with UHaul. I will likely never rent fro UHAUL again. I reserved a 20 ft truck to pick up at this location Not until a few days before pick up, I was notified to pick up at another location 15 miles away ((extra mileage paid by me). They refused to deliver truck to location I reserved...said was impossible. I was forced to take 15 foot they had on site and supplement with friends' trucks.. A few days later a 20 foot truck was at the location I requested. This will likely be my LAST RENTAL from UHAUL based solely on terrible UHUAL corporate customer service.

Jerry B. on

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STACY J. on

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No one was there when I showed up to get the truck. The owner of the business did not pick up the phone when I called two numbers that I had for him. And he never call me back. I got my truck almost 2 hours late because I had to call U-Haul and try to find the owner, Which never happened. And the truck had ice all over it so it took about 20 minutes of letting the truck run to de-ice it.

Terry F. on

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Jake L. on

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The place was fine, there was no clerk there, but there was a number to call, the owner picked up and he was very helpful.