Customer Reviews for Patriot Towing
(U-Haul Neighborhood Dealer)

1,241 reviews

2906 S Main St   Salisbury, NC 28147

(704) 636-0473

Location Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(704) 636-0473

2906 S Main St
Salisbury, NC 28147

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Very helpful. Just what I needed.

jerry L. 
Rating:
4.0

My 26ft truck was on E when got it

kathy H. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Very nice customer service

JEREMY G. 
Rating:
5.0

Nothing. EXCELLENT Customer Service

Tonya P. 
Rating:
5.0

Wonderful Customer service at this location ! Will only do business at this location in the future & will gladly refer them to anyone enquiring. Thanks for great & friendly service !!

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

I rented a truck for 3 days and they told me if I got it back before the third day when they opened I could get a credit for the day that I didn't use it for. I paid $99 when I pick the truck up, when I returned it all of a sudden they were telling me my balance was $130 and change. They didn't explain that to me very well why they charged me a different amount than what I originally paid. Also the website when I looked up to try and call them on the phone there were three different numbers listed and two that didn't work. so I think just explaining the fees better would work better for everybody. But overall I don't think I would rent from them again.

Clark S. 
Rating:
3.0

Less hassle

Jonathan H. 
Rating:
5.0

This office needs no improvement, in my opinion. They were great.

Jose C. 
Rating:
3.0

Customer did not leave a comment.

Erin K. 
Rating:
2.0

This location was good only because of the young woman who helped me . The truck had issues and smelled. But luckily ran ok . The gear selector is all messed up and it kept jumping into tow haul mode and wouldn't let you shift from park to drive and reverse to drive. The location itself is alongside 29 with zero ZERO parking. I felt unsafe leaving my truck there. It was difficult pulling thier truck out as there is no room to jockey them around and I used to drive big rigs . The office is literally a 5x3 hole in Patriot towing building. I sadly wouldn't recommend. Go to the one by Lowes. The girl was very nice and at least got me through the day . She's the only saving grace here but I would avoid this problematic spot .

edward M. 
Rating:
3.0

Make sure that your truck doesn't have cockroaches In the truck. They were crawling out the back of the truck. Your company needs to spray your trucks when they come back in.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Just keep doing what you do. Tha work is great

Aquintas M. 
Rating:
3.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

ERICLLOYD J. 
Rating:
1.0

Not charge so dang much.

Ashley G. 
Rating:
5.0

Not a thing. Staff there was very friendly and helpful.

John A. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

dianne G. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey M. 
Rating:
5.0

Nothing.

LANEEKRA K. 
Rating:
5.0

Nothing. Great service by representative.

LANEEKRA K. 
Rating:
4.0

Keep doing what you are doing

Maria S. 
Rating:
4.0

I pass another U-haul dealer to use this one. Only thing is…this is the only time I picked up a truck with barely any gas.

John G. 
Rating:
3.0

Nothing. Very friendly

james M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Great customer service!

Charisse D. 
Rating:
5.0

Customer did not leave a comment.

Shonta C. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Antwon T. 
Rating:
5.0

Customer did not leave a comment.

MONICA A. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
3.0

Customer did not leave a comment.

TERRY J. 
Rating:
5.0

Customer did not leave a comment.

Lou Ellen B. 
Rating:
5.0

. Service was excellent...

JOHN K. 
Rating:
5.0

Nice folks.

KEITH F. 
Rating:
5.0

Customer did not leave a comment.

Rory B. 
Rating:
3.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

gregg S. 
Rating:
5.0

Customer did not leave a comment.

gregg S. 
Rating:
5.0

Customer did not leave a comment.

EDGAR S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Very pleasant! Thank You! I was there at 4:00, put key in drop box!

ETHEL P. 
Rating:
1.0

Truck broke down and i had to walk. The dolly i rented was not available even though it said it was. This is a horrible place to rent from. horrible.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

The parking lot is tight. More room to be able to turn around personal vehicle would be helpful.

monica H. 
Rating:
5.0

Customer did not leave a comment.

morris S. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Karen F. 
Rating:
1.0

Make sure the vehicle is parked on a level surface when you check fuel and give the customer for the fuel level the location indicates beforehand (so the customer knows what to expect). Also you should state the approximate fuel level in gallons (depending on the tank size of the model). My particular model had 31 gallon size and when I filled it the gauge read 1/2. That means the gauge indicated I filled the tank up with 8 gallons, but I only put 5 gallons in the tank: so the gauge method is wildly inaccurate as a means of charging customers and it is unfair if your gauge is not showing actual fuel level. Some gauges adjust for fuel economy; which is what my rental was doing. I will not do business with Uhaul again if I can help it.

adam C. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Joyce J. 
Rating:
2.0

Rented a 10' truck. At pick up, truck was on empty, right front tire was low, left rear tire was low. I moved forward and resolved those issues , as my moving timeframe was limited. Drove. From North Carolina to Michigan and had to put air in right front and left rear tires 3-times. My truck was loaded and I was driving through states in rain. Unfortunately, the trucks wiper blades were very poor quality (extremely thin) and offer minimal assistance. It was a stressful journey. I have always utilized U-Haul for moving . Never even considered investigating other options. However while driving through the Appalachian Mountains concerned about the ability of my rental truck to make the journey, I began to make a note of other moving truck companies and will be investigating their rates and ratings.

stacey C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
1.0

Returned after hours but on time. I called as the app said I was at the correct location but would not let me follow through. I also called the next business day to advise. They said they'd send me an email but didn't. They billed my credit cared with no explanation.

VILMA R. 
Rating:
5.0

Rental was easy. Returning was easy. The process was great and helped our experience to be positive!

monica H. 
Rating:
3.0

Customer did not leave a comment.

DARRELL P. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
4.0

Customer did not leave a comment.

Malcolm S. 
Rating:
5.0

No improvements needed. She was great. Thank you.

JOHNEDWARD J. 
Rating:
5.0

Customer did not leave a comment.

shivgeia G. 
Rating:
5.0

Customer did not leave a comment.

Patti L. 
Rating:
1.0

I have used Uhaul at least 10 times for moves and typically they have been great. This time was the worst I could ever imagine. Please see below. -The customer service at pickup was terrible. She kept answering the phone as I was trying to get my truck. -We ordered a hand truck and she gave me a little dolly instead. When my wife called after I got home the woman said she was confused as to why I picked up the dolly instead of a hand truck and that we could come back to pick up a hand truck. Two minutes later she called back saying they are actually out of hand trucks. -I then had to walk across a busy highway with a dolly to go get the truck. I couldn't believe I had to walk across this highway. -Every other time I've rented from Uhaul they go and inspect the truck with me. Not this time. I went alone. -She said there was a half tank of gas in the truck and that's where I needed to return it. However, it was halfway between 1/4-1/2 of a tank and I took a picture to prove it. -The truck was filthy, food was all over the floor, the door handle was broken, the AC was broken, the "mph gauge" was broken. -Finally, the moving company that we booked through Uhaul ghosted us! We had confirmed with the company two days prior and they literally ghosted us as we were planning to move. I couldn't believe it. -This was just an awful experience that I hope no one ever goes through again.

MARCUS W. 
Rating:
5.0

Very good experience..no need to improve on anything at this location.

Brenda L. 
Rating:
5.0

The location where I reserved is not the location where I actually got the rental from. The number to call goes directly to voice-mail and the mailbox is full. Went to another location. He looked up the rental number and found it was at another location about a half mile down the road. After I found the location everything was streamlined and I was on the road a few minutes after payment was complete

Jonathan S. 
Rating:
5.0

Excellent service and personnel

James B. 
Rating:
1.0

Uhaul's traffic group completely failed to schedule us a 20 foot truck we reserved. Called the day prior to pickup and they inform us a 26 footer is all we can get. Call all day waiting on a pickup, get told a 20 footer showed up hours prior but was given to someone else because “they were already on their way” which means they failed to plan ahead and call to check if their truck was was ready. Pays to live in the third world! Talked to three different customer service folks on the phone, they are so rude it's almost like they're TRYING to be unprofessional and unhelpful about it. Horrifying experience, I hope I never have to use these people again. Note, this is an indictment of uhaul corp, not the people at patriot towing, even though they did give my truck away.,.

Jared R. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
3.0

No comments 😕

MASONWAYNE R. 
Rating:
4.0

Customer did not leave a comment.

MELISSA T. 
Rating:
4.0

Customer did not leave a comment.

Cheng V. 
Rating:
5.0

They don't have to improve anything. They were amazing and friendly .

MELISSA MARIE M. 
Rating:
5.0

Everything was great, but I was charged for an extra day, when I was told I wouldn't be.

Mark J. 
Rating:
1.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Tell the next customer to drop off at a different location.

BARBARA B. 
Rating:
3.0

give a hard copy contract. I was unaware of the three day limit on the trailer. Trailer had bald tires.

CURTIS D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUE C. 
Rating:
5.0

The lady at the counter is amazing. We have been here twice and both times we have been well taken care of. Kudos to her.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

The recipient was awaiting my arrival and was incredibly helpful.

Joshua B. 
Rating:
5.0

Most friendly staff I ever met. Super professional and very accommodating. I will come back here again.

SERGEY V. 
Rating:
5.0

Customer did not leave a comment.

Jamesha T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
No reviews have been submitted for this location.

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