Both the owner and Terry were extremely nice and extremely helpful during my entire process renting a U-Haul from them. They are very kind of people and I would not only recommend people use them I would highly encourage them to use them.
CHRISTOPHER H
Customer Reviews for Patriot Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
ROBERT SOur experience with Patriot Towing was outstanding. The personnel we worked with were friendly, helpful and gave excellent customer service. The lady we worked with even saved our online truck rental reservation after the U-Haul system automatically cancelled it without notification because we were late picking it up. I would highly recommend Patriot Towing if you need U-Haul equipment.
PAUL KCustomer service was fantastic.
Karen MI had to drop off in location different than in the contract and she was completely fine to accept the trailer. Helped guide me back in the packed lot so that was very much helpful and appreciated. 10/10
Juan LVery organized and easy transaction I was in and out in 10 minutes
LLOYD TThe Salisbury location is Always My Go Toplace. The young lady is nice ,courteous and makes sure the trucks are exactly whatxwe need. Thanks!
SANDRA JEfficient and freindly
FREDRICK DPick up and drop off were both done quickly and effectively with good pricing on the rental equipment.
CARSON COnly issue I’m having is the extra fuel fee I’m being charged for after I make sure to bring it back exactly like it was if not more than what it was. This is the second time in the past month of incorrect fuel level readings after dropping the truck off and put keys in Dropbox. Due to the manager going to the bank. The trucks parking lot has different level ground so it’s not in the customers favor after the rental agreement ended.
BILLY LTire tie down straps were too short to use from being cut down because of freying. I had to use my own straps to secure vehicle. Incorrect breakaway cable, safety chain could not secure properly and left rear marker was not working.
Robert GRental process was excellent! Thank you!
MICHAEL CExcellent, truck even have a lock on the back door. Love it. Thanks
ROLANDO RNo parking when delivering trailer and had to park trailer in a not so easy spot
RONALD MNot anything all was good
Torrace JNothing. This facility I rented from went above and beyond the moment I arrived. Best experience I have ever had with a U Haul rental location.
JEFFREY Dvery helpful with our rental. hooked up the trailer for us. thank you very much
DEBBY EThis location was great! I spoke with Nate on the phone at 8:45 pm, after dealing with another situation at a U Haul distributor. Nate accommodated me, and allowed me to leave the vehicle and trailer at the location even though the lot was full. However, I was asked by U Haul to take a trailer from the Raleigh area, to the Charlotte area, in particular to be dropped off at Rockwell Tobacco and Grocery, at 118 China Grove Hwy. This location refused my drop off and was very unprofessional during my interaction with them.
Kaleb KAll is good.
VICTOR SThis was very nice. The lady who rented to use was very helpful and provided us with easy in and out service. I would recommend this location to anyone looking for a U- Haul.
Jeremy FPerfect every time,,I’ll be back
WINFRED CThe people are wonderful. They do their best to get you the equipment you need while helping you learn how the rental process works. Yes, sometimes what you think will work is not the best. So, they give you options. Thanks, U-Haul.
ALLEN CN/ a
GEORGE ERental site needs more parking space, very congested. Other than that, great rental experience. Employee was very helpful.
OLIVER RTodo bien
IGNACIO NOur representative was very friendly and helpful. It was a great experience.
HARRY CNothing everything went great & i went at closing time was still accepted, thanks u-Haul !
JAMES RHolly was amazing! She explained everything that we would need to make our move go smoothly! I definitely recommend this location!
DAVID LDoes not need improvement, very helpful and had what I needed on site. Hooked and unhooked both ways.
JOHN CI have used this Place Several ti.es and the Customer service is Always over the top. The young lady is always helpful and makes sure the trucks are good before leaving the lot.
SANDRA JGreat customer service!!!
TONY CEquipment in really rough shape. Had to use wd40 on the roll door just to close it. Utility dolly wheels didn't roll, had to spray those as well. Interior cab of uhaul was clean. The pick up and drop off was easy, very polite.
STEVEN LHolly was very professional and helpful
KEVIN DContinue to treat folks the way your doing and you'll always have business! Love working with these folks!
MICHAEL OGood people to do business with. A very enjoyable experience.
JOHN CWe dropped off before hours and again using the app, we just followed the instructions, it was easy as could be!
Healther MNothing!! Super service, convenient and fast !!
DAVID LThe truck had sever issues. One was the passenger side mirror was loose and would not stay where I set it. Someone had driven pieces of wood into the mirror mounted in an attempt to fit it. It’s was very unsafe to change lanes. On my second day of traveling I removed the wood and simply tightened the set screw. This fixed the problem. My biggest issue was that whenever I had to hold the accelerator pedal down for an extended period (shuck as up an incline while pulling a tow dolly) the AC would stop blowing cold air. This is typical of a vehicle that has a vacuum leak. I was traveling for 4 days across country so this was very uncomfortable in the heat. Lastly when I arrived and was unloading the trucks upper storage area several of my items were soaked from the rain I had driven through the day before. Several of the cardboard boxes fell apart and my coffee table was wet. Fortunately everything dried with no damage. I could see where someone had caulked the seams but didn’t fix the problem. I had a major issue trying to tow my front wheel drive car with the dolly because my 2024 vehicle had electronic parking brake that would not release. It would have been very helpful if when I reserved the truck and dolly U-Haul had alerted me to this possibility. Towing it caused a lot of check engine lights to appear. Knowing what I know now I would have rented a trailer instead.
CHARLES LVery helpful and professional
MAYOBERNE RNothing...
JOHN PI can’t think of any other way to improve on for the next customer, as they were incredible and understanding to work with.
RANDY FCustomer service was EXCELLENT.
CLARA SEl Uhaul se averió durante el viaje para recoger El Uhaul se averió durante el viaje para recoger El Uhaul se averió durante el viaje para recoger El Uhaul se averió durante el viaje para recoger El Uhaul se averió durante el viaje para recoger El Uhaul se averió durante el viaje para recoger mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar asistencia en carretera para mis muebles. Tuvimos que esperar a la asistencia en carretera para mis muebles. Tuvimos que esperar a la asistencia en carretera durante 2 horas. Cuando llegó, no había nada que pudiera hacer para reparar el camión. Esperamos otra hora. Tuvimos que esperar a la asistencia en carretera durante 2 horas. Cuando llegó, no había nada que pudiera hacer para reparar el camión. Esperamos otra hora.The uhaul broke down durkng the trip to pick up my furniture. We had to wait for road side assistance for 2 hours. When he arrived their was nothing he could do ro repair the truck. We waited another hour Before they decided to allow us to go get another truck.
Marquel HGreat job!
JOHN KNothing. Service was excellent!!
CHAUNCEY MCustomer service was excellent. We had a great conversation while she prepped the checkout and got me on my way right away.
GREGORY SI wasn't confident it was open, and I failed to call first. But the woman was friendly and helpful.
KAREN RFriendly and quick. Very helpful.
JOSEPH MNot a single thing, it was super easy and the woman you was running it was great!
MARNIE PThis was a self drop off!
SHELLI YThe truck had transmission issues (Slipping and bucking hard on shift), we picked it up with 41 miles to empty (Well below a quarter tank) which wasn’t even enough to make it one way on our trip, the people behind the counter were talking shit about other locals and we’re not attentive (I never received the formal paperwork to input mileage or any damage on the truck prior to leaving), and to top it off they charged us an additional 50 dollars for no reason which we will be disputing. In all my years of using uhaul I have never had such a piss poor experience. I will not be using patriot towing ever again for uhaul. If I could give them zero stars I would.
MICHAEL LEverything was perfect!
STEPHANIE HVery friendly people that are friendly great customer service
MICHAEL BEverything went well!
Vicki TVery pleased with friendly service!!!
John SNo one was there during advertised business hours.
Evan CProprietors were extremely friendly but professional, made me feel like part of the family! A++ service and experience!!! Thank you
greg pMake sure vehicle are up to par. Setup of the Rental of vehicle went well for a over the phone setup. The vehicle was not the best. The alignment of vehicle was very poor. Had vibration at highway speed and had a very bad exhaust rattle. The ac would cut in and out at times.
Jonathon FYes
Ignacio N