Customer Reviews for Patriot Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Patriot Towing
Troy M. on
Staff very nfriendly and helpful.
Zandra W. on
Very courteous and polite.
Carry M. on
Associate was very helpful. Great experience.
Chris B. on
Dropped off late, no personal there. Limited parking space to park the uhaul. But drop box worked and it was returned safely.
Linda S. on
Tony at Patriots towing was Amazing!!! But my original reservation was with bottom Dollar in Salisbury. The day before pick i called to add a dolly to my order when Ken told me he does not have my truck. No one from U-Haul called to Tell me they needed to change locations. If i would not have called him i would’ve been standing outside at 8am trying to do a mobile pickup for a truck that was not there! Although ken trying calling many Different U-Hauls he was not able to find me a truck. He was very kind but the fact is that no one told me he didn’t have my truck at his location. So the day of pick up i had to call U-Haul to get other arrangements. Very unacceptable I’ve never had such a terrible experience with U-Haul and i paid a lot for my truck almost $400. I’m very upset!!!
DANIEL D. on
Good place to drop off and pick up kind courtesy and quick
Timothy N. on
Very friendly, neighborly and super helpful. I am a satisfied customer!
Hazel E. on
I was very satisfied. Cant think of anything.
Jerry L. on
Change milage rate increase milage limit I feel I got ripped off
gregg S. on
Always go the extra mile for us,we rent several times a year....
don C. on
Great service. Friendly professional service
don C. on
Everyone was extremely helpful and professional. Thank you
Alan S. on
The 6x12 trailer we rented leaked. We were driving in rain and when we stopped at our destination and started to unload we had a mattress and some floor rugs that got wet. I expected the trailer to be more water proof than it was.
David D. on
Check it out better. There was a wasp nest I'm the corner and was stung 3 times twice in ear once in hand
Jason K. on
The young lady that helped us was very kind and professional. I highly recommend Patriot Towing.
Lyric K. on
These people charged me 32 plus the 11 for going over 10 miles witch is fine. The part that fucked me ip is they went about they way to charge my fucking card 33 dollars a week later and then again .61 cent. I call and call and they none stop saying we sent the refund but what a 3 weeks later still wrre3is my money. Do not deal with these crocked ass fucking people!
Curtis T. on
RV 4636E, Trailer had a short in it. Trailr lights worked fine until the headlamps on the pickup were turned on. We stopped by a U Haul facility and the employees indicated the fuse was burned out. We bought a heavy duty fuse and fuse blew and it melted part of the trailer hitch connector. We have hauled trailers with this vehicle before and there has not been a problem with the wiring. Because of this, we had to rent a hotel for the night.
hanna B. on
It was super hard to pull in and the lot was basically full.
Dillon H. on
When a customer calls for a quote on an in-town rental quote the correct price.
KENNETH L. on
Turned my Uhaul in a day early and there was a customer who needed it desperately. they would not refund me the extra day and charged me 18 miles over after telling me they would not. I should have driven off and brought it back the next day.
Tim H. on
The customer service at this location was excellent. However, dropping the truck off took a little patience. The parking area is full of old and/or junk cars. It almost seems as if you are dropping/collecting the truck up at a junk yard. You have to be careful maneuvering out so you don't get hit by oncoming traffic.
adam W. on
They were awesome. I was in and out in no time. Very friendly, great experience.
Michael V. on
One of the worst experiences. The truck was filthy....looked like sand left in the back of the truck and drink bottles and make-up containers in the cab. The drink bottle rolled from under the seat and under my pedals at one point. Then, while moving in near 100 degree heat the A/C in the truck did not work. Not really the fault of the rental location, but still needed to be clean.
Stephon M. on
For a 38 mile move. $157 + $40 in gas. And they charged me for going over on miles too an extra 5 bucks (I only went 38) on a so called flat rate truck. Do NOT rent from U-Haul if it is not local. They will rip you off. Try Budget or Penske for moving out of town. I rent EVERYDAY, to get charged like this for 38 miles is ridiculous!
David B. on
Great as allways!
Destiny S. on
Get my address correct and send me to a uhaul i asked to go to instead of 3 others that was out my way terrible experience
lucinda S. on
Absolutely first-rate experience. The employees are so nice & explain everything completely. Thank you.
Joshuah S. on
Extra fuel that was given wasnt compensated for nor thanked.
Leslia T. on
Excellent customer service skills
Tom D. on
Inside of trailer was dirty
Tom K. on
Ok, things go wrong sometimes. This was 1 of those. Online reservation somehow changed pock up location 30 miles away. I called and got it straight, I said I needed 24 hours. When I get there it's a 6 hour limit. We switched trucks from 15' to 26'. Parking nightmare.
LARRY E. on
Nothing great job!
Marty B. on
Stqff was so helpful . It was a very easy process.
Carl W. on
Very friendly and helped us find a option that was almost $50 cheaper than we had initially paid.
Gerald A. on
They aim to please..