The man who was working at this pick up location was rude and treated me like me coming to pick up a truck was an inconvenience to his day. He didn't listen to me when I told him my name and tried to say the reservation was under someone else's name. Also he did not give me time to or ask if I needed to add another driver and did not explain anything about the pick up or return process. I understand I may look smart but I am disabled and needed him to slow down and engage in a more professional way by explaining things to me and allowing me time to ask questions.
JESSICA B
Customer Reviews for Paul Allen Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and equipment was in great condition, however, the office space needs cleaned up, a coat of paint and new furniture. I felt like I needed to stand because things were too dirty to sit on.
CHERYL WI was troubled that U-Haul would not permit me to return the trailer closer to my house.
Kenneth KWhen we went to return the truck at Paul Allen Auto Sales, the hours were posted to open at 10 am, 10:15 there was still no one there. Therefore, I cannot rate the location. For the cleanliness, personnel, and recommendation I do not know but your site would not allow me to click N/A so I chose "no"
Susan PThanks again for your service everything want will
Gary TThis was my first time renting so I was good with our experience at this facility
suzanne fJust to keep doing what you’re already doing. Very satisfied customer.
Timothy M