Getting the trailer was horrible. The first location told me my trailer had a flat, the secod location I was sent to 900 Roswell st, the owner said she does not rent one way, and the trail was hers and she would not switch. she did not even want to help me. They sent me one hour accross town to pick up a trailer. Uhaul sucks and I will not be renting from them again
RONALD S
Customer Reviews for Paulding Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent at this location
RICHARD NJames was the person who waited on me. He also accepted the trailer when I turned it in. He could not have been better.!
JOSEPH RThe app and web experience was pretty terrible - it couldn't recognize my GPS, so it thought I was at the wrong location, the options wouldn't refresh, it would have me start over for no reason. However, the people I spoke with were very friendly and helpful, and the vehicle itself was great.
Stefan SFull the gas tank Fix the phone charging outlets Clean the interior
Dennis BI started at another location on Tuesday and was never told they would be closed after I verified that I would be picking up there. Very unprofessional. I had movers coming so I was desperate and I called uhaul 1- 800 number and so thankful that the girl was able to get me another truck at this location. This location was top notch and very friendly and helpful. My first location was Mail Central on Ridge road in Douglasville. She never once communicated to me that they would be closed. I know now I could do mobile pickup but at the time I found out they were closed I didn't have time I had to find a truck and get there for the movers. Very frustrating no communication from mail central at all.
SHERRY AThe truck itself needs a lot of maintenance work done drove poorly and ruff. Would not take that truck out of the city anywhere or state.
SHEILLA CMet me earlier than scheduled. Showed all the functions and described it fully.
JEANNETTE LNothing. All Good!!! Do Nothing at this Location. Paulding Storage. Ran very well. Good People. Thanks Paulding Storage. Keep up the Good Work.
GARY MYou are the best.
NAOMI BIt was a lovely experiece. Thank you for making things smooth for us.
SUZETTE WNothing to improve on. Perfect customer experience for me and my family. 10/10
JOHN MThe employees are super friendly and accommodating. They understand your needs.
MISTY-LEE MJames is great. I will only use this location for my U-Haul needs.
CARLTON HFirst human contact with U-Haul experience. Had to pay additional money for being 16 miles over. Seems to me U-Haul could pad the mileage a little. Gentleman that checked us in was very polite and did a good job explaining things.
Alan DCustomer service Rep was knowledgeable and efficient I really enjoyed her service
JAMES NExcellent service and very friendly.
MICHAEL PI would definitely choose this location again for the customer service and convenience.
Christina T💯
Linda HThere was no one there when we dropped off the truck; however, on Monday someone called me to make sure everything went well and was very friendly and supportive.
Pamela DExcellent, friendly and caring service. James is a terrific guy. 5+ Stars granted.
Loistine PThe truck that was provided is 2 seconds from transmission going out. It shook badly when going up a hill. The idle would be on 3-4 rpm when traveling 28 mph. The gears are not shifting. Antifreeze was leaking from the truck and I saw the wetting marking on the ground before we pulled off. I shared my concern with the attendant and he was able to discount me a couple of bucks. Thanks....
Tara MJames at Paulding Storage was professional as usual, as well as friendly.
Shajuan VNeed a better key lock method
LAMESHATYSHEA KFriendly and helpful worker
Monica KThe truck was a piece of shit
Robert WThe van was so dirty on top of that he didn’t count the miles before I got in and said he would change it on the contract but didn’t and now I gotta pay 300$ for a Uhaul miles I didn’t use
Pishon JPersonnel greeted me as I pulled up, checked the vehicle in, was welcoming.
Kimberly IThanks for your service to move the furniture that I needed to move.The overall process for picking up the rental was good but the process for dropping off was a little overwhelming trying to drop off with the app was difficult when I got to certain parts it wouldn't let me finish so I had to call customer service and they did it on there end so maybe it could be made more user friendly thanks Bertha watts
BERTHA WTruly the friendliest set of employees I’ve ever encountered. Manicured lawn, spotless lobby, and newer model vehicles. They get an A plus!
Eleasar MVery good to me now
John AStaff are always professional and helpful.
Renee VDo not every thing was nice and clean very welcoming and understanding staff thank you paulding storage.
Susan AThe Uhaul customer service representative was very helpful.
FRANCIS MThe gentleman running the location I picked up the truck from was greatly helpful with checking out the truck since the website is not user friendly
Ricardo OJames was great! Customer service excellent and the rental process was quick and easy.
Shaeron PYes, I will rent a U-Haul next time the person that help me he's an excellent employee. Thank you guys for everything.
Anthony vVery helpful helped me figure size storage I needed and helped when I realized I needed another storage unit before I got there. Very friendly and professional
Gregory CThe employees were very nice. If it werent for them id have raised some cane.That uhaul truck was the worst thing I have ever driven and we have rented a lot of uhaul trucks. That truck should 100% not be on the road. A danger to whom ever rents it and everyone around it. The steering was shot imagine driving a 26ft truck loaded down with loose steering. The exhaust leak was nauseating loud and the fumes made you sick. The windshield wipers were falling off. Another challenge for the rain we had. And the hazard light only works intermittently. Also the truck is severely damage on The exterior. I would make them retire this truck.
Joshua SThe truck has an exhaust leak. A few times during my trip fumes got inside the cabin. Trucks shakes vigorously after 55. If the exhaust leak gets fixed I’m sure MPG would be better. James the rep was awesome
Mark DGreat Mr.James and his team did great
Robert DFeels so clean and safe and very helpful staff!
Sunny AThe experience with U-Haul messing up our reservation had started moving day wrong. We were in a bad mood and running behind having to go to another location. HOWEVER the woman there at Paulding Storage who helped us turned that around! She was amazing, helpful, thoughtful, funny, just a great overall customer service representative! She turned our day around honestly! Give her a raise!! Uhaul- 4/10 Paulding Storage-20/10!
Jaimiee BEverything was great, the salesman and all.
David SService was friendly, equipment was there. ready to go. Zero issues with the truck. It was mechanically sound, ran and drove fine, ramp worked fine. The only slight issue is the truck had a bit less than 1/4 tank when I picked it up, requiring a gas stop after I left the location. I used this truck to haul some of my arcade games to the Southern Fried Gaming Expo. I will plan to rent again for the event next year.
Brian TJames and his team always provide good customer services.
Elizabeth SA very nice experience the staff is very friendly and trustworthy. I would definitely recommend the Paulding Storage for all you’re moving needs.
Richard NGood
Gabriel CNothing about the truck was even close to a rental standard. The oil light was on. No washer fluid. The gas tank was empty ( 34 miles to empty) the truck was disgusting. Hadn't been cleaned ever. The was trash in the back of the cab. Not just a wrapped a full taco bell bag from over a month. The wiper blades were both broken. I had to pull over twice because I couldn't see because I couldn't use them. The cab was so nasty they hung 3 airfreshners to cover up the smell. I had to wash my hands when I got home after only driving 4 miles and come back out and scrub the steering wheel. Horrible experience
Blake cGreat customer service! James and all the other staff members are always very helpful.
Elizabeth SVery nice and professional. Great experience!
Tracy PNothing
robert lMy card was fraudulently charged and they refuse to charge the right card
Dionne MI wish their was a better way to gauge how much gas you’re putting back in the truck. I gave back way more gas than was in it before. Other than that the experience was smooth and far more easy than I expected and the receptionist was kind and explained everything very well,
Rebecca EOwner was very hospitable and knowledgeable. He answered all my questions and concerns
Aaron MVery Friendly Staff , no complaints whatsoever!
SARAH M