Customer Reviews for Pauls Auto And Tire
(U-Haul Neighborhood Dealer)

407 reviews

2525 N Oceana Dr   Hart, MI 49420

(231) 873-8930

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 873-8930

2525 N Oceana Dr
Hart, MI 49420

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MIRANDA B. 
Rating:
2.0

first he said he wasn't supposed to get any returns today and then he asked my name and found it on his computer. he told me to park it next to the "dozer" in a dirt lot and offered no help unhooking the very heavy hitch from my car. when I picked it up the GIRL helped me hook it up.

SCOTT HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS JAMES V. 
Rating:
5.0

Customer did not leave a comment.

DONALD DEAN B. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

No issues & I will be back the next time I need a trailer or truck.

MICHAEL PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
2.0

I still don't understand why I had to drop it off in Hart, MI and Ludington, MI was not available.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

This is the second time I have rented from this location. Dennis is so friendly, thorough and helpful!

Dean L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT GARY T. 
Rating:
5.0

Customer did not leave a comment.

KAY PHYLLIS H. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

The movers were amazing also. Sure did help out a little old lady!

KELIE PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH CHRISTOPH B. 
Rating:
5.0

This may not be the box but overall i was surprised that there were many errors in this order. First the drop off was Port Huron on the other side of the state from Hart and then i had multiple orders, each with a different drop off. I finally went to Pauls who i have used many times and dropped off the trailer. WHen i went to use the app it didnt work so i called the 800 gouhaul number. It said choose 1 for a new reservation and 2 for a problem with existing reservation. I pushed 2 and waited 1/2 hour then hung up. TGhen i pushed 1 and in one minute got a nice person who checked me in, cancelled the overcharge which was added while i was on the phone etc. On theother hand the equipement was excellent

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RUSSELL A. 
Rating:
3.0

I forgot to check the truck for equipment, the guy at the counter did not specifically talk about equipment, but it was my fault. Not crazy about automated check in, it took way too long

Jackie H. 
Rating:
5.0

Customer did not leave a comment.

JAMES PERCY D. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Tomas S. 
Rating:
5.0

Excellent service! Thankyou!!

SAMUEL LEE S. 
Rating:
5.0

Paul's Auto and Tire in Hart, MI did great job on all aspects of rental.

MICHAEL ALLEN W. 
Rating:
4.0

Not change appointments to someplace adding another $50 in mileage

RICKY JAY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWIN B. 
Rating:
5.0

Allow dealer access to reservations earlier than 9am so customers can start use earlier.

JOSEPH HENRY H. 
Rating:
5.0

Dennis was amazing. They were out of furniture dollys. He drove to Muskegon and found one then dropped it off at my house. Best customer service you could ask for!

JENNIFER L. 
Rating:
5.0

Super nice to work with. Helped with the entire process. Very friendly.

KRYSTN RENEE M. 
Rating:
5.0

This place is busy with a lot going on but still gave great customer service! They are organized, efficient, and had exactly what we asked for waiting for us! We have had problems in the past where other locations have had the wrong equipment waiting for us so this was a relief. The gentlemen behind the counter made our experience quick and easy. I totally recommend and will use this location again!

Elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

Lorri B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS CARPENTE M. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE LOUISE F. 
Rating:
3.0

Contact was not friendly

KLAS GUSTAF H. 
Rating:
5.0

Customer did not leave a comment.

DONIELLE ELIZABE C. 
Rating:
5.0

Very good service, polite and fast. I think he was upset that I interrupted his mechanic work to get the truck early but he was very polite and professional with me. The smartphone check in did not work.

JAMES MATTHEW R. 
Rating:
5.0

great experience from the pick up of a 15' truck in Hart MI. to the return of said truck to the Waverly Road U Haul on Lansing. great employees in both locations.

JUDITH RAE V. 
Rating:
5.0

Customer did not leave a comment.

ROLAND E C. 
Rating:
3.0

Customer did not leave a comment.

Marsha B. 
Rating:
5.0

Customer did not leave a comment.

Lynn Z. 
Rating:
5.0

Lower the prices a little

HEIDI ANN W. 
Rating:
3.0

They did not accept Apple Pay which I prefer to use and the equipment is stored in a dirt lot which was muddy. It would be better if the equipment were stored on a paved surface.

Robertdana A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS WILLIAM G. 
Rating:
5.0

Leave a snow brush in the truck for the windows during the winter.

Dylan Z. 
Rating:
5.0

Customer did not leave a comment.

KENNETH CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Nicolas A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALBERT K. 
Rating:
5.0

Customer did not leave a comment.

AVERY MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

TOM L. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Keep up the good care

Elmer H. 
Rating:
5.0

Definitely when in need worth the time to go to Paul's. Fast and easy. Great experience.

GARY JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Kelsey P. 
Rating:
5.0

Nothing! We will definitely drive to Hart to have great service again!

MELISSA JEAN B. 
Rating:
5.0

Amazing service!

ALICIA JEAN H. 
Rating:
5.0

This is an excellent location. Dennis also checked our tire pressure since i was concerned. I have used this location many years and they are always ready to go with usually excellent trailers (this year was a relatively new 4x8.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

My contract said they were open until 3pm but at 2:15pm the person responsible for U-Haul rentals had already left. We unhooked the trailer, left it with the others and completed an online drop-off.

Sean C. 
Rating:
3.0

I merely dropped off the truck there. It was easy to find, and is maintained. When I had a question, the man who answered gave me the number for James Brown... James Brown, with whom I spoke afterward was extremely helpful! Called me back right away. I'm grateful for his assistance.

CORNELIA AMALIE F. 
Rating:
5.0

Dennis always takes care of us!

IESHAMARIE M. 
Rating:
4.0

Customer did not leave a comment.

Truman M. 
Rating:
3.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

FREDERIC KENNETH S. 
Rating:
5.0

vey helpful

CHRISTOPHER SCOT B. 
Rating:
5.0

Extremely helpful. Super quick and easy. Great guys!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Nothing to tell. Great Service!!

Todd C. 
Rating:
5.0

easy to drop off and good customer service.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

edward F. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Kayla M. 
Rating:
5.0

Customer did not leave a comment.

cody O. 
Rating:
2.0

Very rude & charged me extra money for no reason

Bobby C. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

The employee was super friendly, quick and helpful. Exactly what I wanted it to be.

nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Second time rental at this location, came back for a reason, Excellent Service.

laura F. 
Rating:
5.0

We had a great experience at Paul's Auto renting a U-Haul truck. We were given a new truck and everything was explained well as to drop off and mileage. Excellent employees and service! Thank you! Paul's Auto in Hart, Michigan

Duncan W. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

The gentleman(I can't remember his name)was awesome, after getting jacked around by the Muskegon MI Uhaul on Apple Ave this guy steeped up and saved the day! I HIGHLY recommend this business.

kelly F. 
Rating:
5.0

Paul's not only are friendly but they also serviced my personal vehicle while I was gone. Great service by Dennis and Paul. Thanks guys you really helped me out!

Charles R. 
Rating:
5.0

The staff at Paul's auto and tire repair LLC were very friendly and helpful. They took the time to make sure I didn't have any additional questions or concerns before I left.

Drew F. 
Rating:
4.0

Customer did not leave a comment.

Mitchel S. 
Rating:
5.0

Very satisfied with the service very customer friendly. Would use this business again

SHERRY T. 
Rating:
4.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Very pleasant and helpful

Peggysue A. 
Rating:
5.0

Joe and his people were incredibly helpful and welcoming. This was not a planned visit as we had issues with our car, but he made us feel very comfortable and was honest and transparent.

ian W. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
1.0

Told me they would charge me one price and then charged another at the end. They also told me “oh no you don't have to bring it back with fuel just drive it” then proceeded to charge me $42 for the quarter tank I used. I talked Dennis into waving the fuel charge because I had a shuttle waiting for me. He said he would but yet never did it. So I got the full charge. I could have easily brought it back with gas. No I didn't read the contract, I assumed the information they gave me was accurate and I didn't have further questions or I would have reviewed further and found out myself. When I called back they were taking the stance that “I shoulda read the contract” yeah maybe so, but they misled me nonetheless.

Jacob S. 
Rating:
5.0

Very good service

anthony W. 
Rating:
5.0

I am extremely satisfied with my overall experience. I will recommend Paul's to everyone!

Pauline B. 
No reviews have been submitted for this location.

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