Joe, the owner of the business, didn't have good customer relationship skills. I got the impression he didn't like life. He wasn't very helpful, was gruff, took pride in telling us he was an independent UHaul dealer, says UHaul only gives him store numbers so he couldn't guarantee exactly where in Taylor, MI he picked for us to drop off the dolly. Joe automatically added insurance to the rental without asking if we wanted it. My wife decided to take it after Joe went over all the things that could happen and if they did we should drive to get off the highway and not stop on the highway no matter what condition the dolly was in. He said he would hook up the car onto the dolly for an additional $30. Otherwise, we had to do it ourselves. I did it myself. Joe is just a somewhat negative and unhelpful person.
MARK K
Pauls Auto And Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hart, MI 49420
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Joe and Sandy and their staff are the best! They're kind, knowledgeable, incredibly helpful and all around great people. They have towing services, auto repair and U-Haul rental. One-stop shop! All with hospitality. 5+stars. I highly recommend!
SARAH EThank you!
ANDREW SWould recommend getting a printed contract from establishment to make sure no extra charges were added.
JOSEPH EPaul's Automotive is fine. I have been having trouble with the U-Haul app and website. In addition it is frustrating to learn that my preferred (more convenient) location (Scottville, MI) had trailers available, but the system forced me to travel much further than necessary to pick up and return my rental.
Bradley B