Paul was excellent! Very accommodating, no surprises. Truck was clean and ran like a top. Top notch service! Would recommend to anyone.
RAY A
Customer Reviews for Pauls Auto And Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Paul went above and beyond . I'd give him more stars if I could ⭐⭐⭐⭐⭐.
SARA MI dropped the truck off after hours and no one was there which was fine because I didn't need any help. The location is very convenient but the uhaul equipment wasn't located In a designated area making it confusing where to park the truck.
BRIAN TMissing items we paid for (blankets, etc)
Danielle TPaul's is amazing. I love coming here. I have used them for years. Would not go anywhere else but Paul's for my U-Haul
Truman MGood service and clean equipment, would rent again
BENJAMIN DGreat customer service
DAUGHN MThey did a great job. Very friendly.
MARILYN Jnothing everything was great
MARK JJoe, the owner of the business, didn't have good customer relationship skills. I got the impression he didn't like life. He wasn't very helpful, was gruff, took pride in telling us he was an independent UHaul dealer, says UHaul only gives him store numbers so he couldn't guarantee exactly where in Taylor, MI he picked for us to drop off the dolly. Joe automatically added insurance to the rental without asking if we wanted it. My wife decided to take it after Joe went over all the things that could happen and if they did we should drive to get off the highway and not stop on the highway no matter what condition the dolly was in. He said he would hook up the car onto the dolly for an additional $30. Otherwise, we had to do it ourselves. I did it myself. Joe is just a somewhat negative and unhelpful person.
MARK KJoe and Sandy and their staff are the best! They're kind, knowledgeable, incredibly helpful and all around great people. They have towing services, auto repair and U-Haul rental. One-stop shop! All with hospitality. 5+stars. I highly recommend!
SARAH EThank you!
ANDREW SWould recommend getting a printed contract from establishment to make sure no extra charges were added.
JOSEPH EPaul's Automotive is fine. I have been having trouble with the U-Haul app and website. In addition it is frustrating to learn that my preferred (more convenient) location (Scottville, MI) had trailers available, but the system forced me to travel much further than necessary to pick up and return my rental.
Bradley BI have rented & dropped off units from them multiple times & never have any issues. They have quite a bit of room so it is easy to navigate the lot for pick up or drop off.
MICHAEL PThey are friendly & helpful. The location is easy access from the highway with plenty of room for maneuvering vehicles & trailers. It is a very busy automotive repair, tire service, & towing service. They focus on customer satisfaction & don't sweat cleanliness
Michael RGood people to work with
BILL WVan was filthy inside and out. Windows super dirty. Paul's auto was very friendly and helpful. IDK who is responsible for the cleaning the equipment.
Jean GThey have been helpful in the past when I used them. This time I did a self check-in on a Sunday. My first time using the self check-in and that was a learning experience. Video was for trucks not trailer. I had taken pictures & got back in my car out of the rain, then had to re-take pictures as I stepped through the process. I could not upload the pictures I had just taken. Taking the pictures & getting my phone to cooperate with a wet touch screen was a pain.
Michael RNo worries all good thank you much. Have a wonderful day
karen sThey was very friendly and professional. I have rented quite a few Uhaul trucks and this was by far the best experience.
SAM LFriendly, helpful staff. I travel over ten miles to go to Paul's location Love the guys who work there.
Kim Call good , very friendly staff
Cal MI am dissatisfied with U-Hau, Inc. for charging me $20 more because I returned the trailer on the day I was supposed to but 4 hours latter than I was allowed. I did not see your fine Print!. Very unprofessional company policy!
Williams HI was treated very poorly. There was a 15 foot truck on that lot. When I initially went into this location to check on a U-Haul rental on Thursday, I was told the truck was unavailable on Friday without even anyone looking in the system. I was told to go down the road to Oceana auto. At Oceana Auto they were very helpful and got me in touch with U-Haul to reserve another truck within the area. As it turns out it was at the location I had just left. When I arrived on Friday to pick the U-Haul up at noon, the individual, who I initially spoke with on Friday,ripped the keys off the wall and had the other person take care of me. This is concerning considering that I am of Asian descent. It makes me wonder if it was him being lazy or intentionally discriminating. I would use U-Haul in the future because of the excellent service I received from Oceana Auto.
Dan YFantastic customer service that was friendly and helpful. Thank You!
Alicia KGreat customer service!
Loren Mnone
LARRY BEasy to find. Friendly. Very good hookup
Ronald KHave some trucks at the Ludington location when a local move needs to be done. Like in Mason County.
Steven KI dropped this off when they were closed and as soon as they opened on Monday i got the receipt. When i had a question it was answered
Ronald KThere wasn't as much gas in the truck that I was told it wasn't cleaned out. It was a scary experience for me only because I never drove a truck like that before. But I would rent again because it was so nice to get everything moved in one day. The man was very helpful when I was making the reservation and picking up the truck.
dawneen wAlways an easy rent..very pleasant sales person on the phone and in person...
RICHARD ATwo Comments: Equipment and rental rates were fair enough. BUT charging a $20..00 after hours fee is ridiculous!! I picked up the trailer at 4:45pm on Friday. The rental shop closes at Noon on Saturday. Why do I get charged $20.00 because they close earlier than 5pm on Saturday??? Makes no sense to me. I will not use Paul's Auto Service again - IF I can help it.
Allen AN/A
LUCIEN DFrequent renters rewards
Roland CGet service in Ludington Michigan
JAYNE ANothing. I came an hour early and they had no problem processing me and the equipment was ready to go. Thanks.
ryan sWorst experience ever. This place will milk you of all your money for there peice of shit trucks. Will never rent from U-Haul again. Bye
Aaron SPaul was extremely helpful getting our UHaul winched out of an icy hill. A+
Jonathan MWorst customer service
Kevin BPaul's Auto is absolutely fantastic! Friendly and helpful. Easy access and just a short drive off the highway.
ASHLEY H