Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was aware of a broken light prior to rental. Did nothing. Rented the trailer and told us to call roadside. Unacceptable.
Cameron Smilie
Rating:
5.0
Customer did not leave a comment.
Kevin Call
Rating:
5.0
Customer did not leave a comment.
LEE PERRY
Rating:
5.0
Customer did not leave a comment.
JULIE LUNDVICK
Rating:
3.0
Customer did not leave a comment.
Colton Haubner
Rating:
5.0
Customer did not leave a comment.
THOMAS POLITO
Rating:
5.0
Easy check in and check out. They even went out with me to inspect the vehicle.
Stephan Hall
Rating:
5.0
Customer did not leave a comment.
Thomas Franzen
Rating:
5.0
Professional
MIROSLAVA MUNOZ-MARQUEZ
Rating:
5.0
Customer did not leave a comment.
Brice McMorris
Rating:
5.0
Customer did not leave a comment.
Vincent Parker
Rating:
5.0
The staff at Paxton was excellent.
James Trimby
Rating:
5.0
Customer did not leave a comment.
Lee Martinie
Rating:
5.0
Customer did not leave a comment.
THOMAS POLITO
Rating:
5.0
Fast friendly service- explained everything to me- very knowledgeable and accurate with mileage‼️‼️‼️❤️❤️❤️
Sara Sue Strebeck
Rating:
5.0
Customer did not leave a comment.
Jim WRIGHT
Rating:
5.0
Customer did not leave a comment.
MIKE HENDERSHOTT
Rating:
4.0
Customer did not leave a comment.
EUGENE KASPER
Rating:
4.0
Customer did not leave a comment.
Malea Rogers
Rating:
4.0
Customer did not leave a comment.
Michael Warnick
Rating:
5.0
Customer did not leave a comment.
Barbara Fredricksen
Rating:
4.0
They were great
Donna Rose
Rating:
4.0
Customer did not leave a comment.
Joseph Howard
Rating:
5.0
Customer did not leave a comment.
Heather Rogers
Rating:
5.0
Customer did not leave a comment.
Dan Bielski
Rating:
5.0
Customer did not leave a comment.
Joshua Blass
Rating:
5.0
Customer did not leave a comment.
Danny Gilbert
Rating:
3.0
Very slow on check out. The reason people schedule and do required paperwork online is to save time at pick up. Truck was excellent. Low mileage GMC.
Dennis Skinner
Rating:
5.0
Customer did not leave a comment.
Amanda Havens
Rating:
5.0
Drop off was quick and easy. Everyone at this location is friendly and helpful.
Kelly Fitzpatrick
Rating:
5.0
Customer did not leave a comment.
TERRY MARTINIE
Rating:
4.0
Customer did not leave a comment.
James Leighton
Rating:
5.0
Customer did not leave a comment.
Greg Stamm
Rating:
5.0
Customer did not leave a comment.
Elester Warner
Rating:
5.0
Awesome staff!
Catherine Rosen
Rating:
5.0
Customer did not leave a comment.
Katheryn Eyre
Rating:
5.0
Customer did not leave a comment.
LR Bouse
Rating:
5.0
Customer did not leave a comment.
Vicky Miller
Rating:
5.0
Make it easier to rent next time.
DEBBIE MUHLEMAN
Rating:
5.0
Customer did not leave a comment.
SCOTT COPHER
Rating:
5.0
Nothing, had a great experience.
SALLY BEMOUNT
Rating:
5.0
Customer did not leave a comment.
Aaron Warren
Rating:
3.0
Customer did not leave a comment.
Strephen Peterson
Rating:
5.0
Customer did not leave a comment.
Robin McNish
Rating:
5.0
Customer did not leave a comment.
Ignacio Rodriquez
Rating:
1.0
I called told one price I paid it
Went to pick up place where I went said no payment showed up Said had pay cash then price was double
Then went to return trailer
Said had for2 days
Wanted me pay more
Place Paxton hardware stood up for me
Said was only for one day
Plus it was back 2 hours before it was due
I will never use uhaul agaign
Kathy Robbins
Rating:
3.0
Customer did not leave a comment.
Jennifer Hess
Rating:
5.0
This location was fine. My only complaint is I rented it over a week ago from another location and you wait until the day before I need it to tell me You don’t have the vehicle. My move was the next day. I’m the only driver in my house. And I was at work, and had to figure it out. Because of this I will never rent from you again. I was pissed and called customer service and got no help.
Ellyn Lee
Rating:
3.0
Customer did not leave a comment.
Juan Rivera
Rating:
5.0
Customer did not leave a comment.
SYLVIA HANSON
Rating:
5.0
Customer did not leave a comment.
Ron Calvert
Rating:
5.0
Streamline the process it seemed a little confusing for the sales person
THOMAS PALMER
Rating:
5.0
Customer did not leave a comment.
STEVE ELSON
Rating:
5.0
Customer did not leave a comment.
DARRELL ARRASMITH
Rating:
5.0
Customer did not leave a comment.
Milissa Conway
Rating:
5.0
Customer did not leave a comment.
CRAIG STUCKER
Rating:
5.0
Customer did not leave a comment.
Kelly Fessler
Rating:
1.0
Customer did not leave a comment.
Drew Hauffe
Rating:
5.0
Customer did not leave a comment.
Duane Russell
Rating:
5.0
Customer did not leave a comment.
John Tobeck
Rating:
5.0
Customer did not leave a comment.
Shannon Griswold
Rating:
4.0
Customer did not leave a comment.
JEFFERY RIDDLE
Rating:
5.0
Very friendly and cheerful service
Chad Minnick
Rating:
5.0
Customer did not leave a comment.
Denise Maple
Rating:
4.0
Quick and easy service at this location.
Dean Roling
Rating:
5.0
I was charged double the quoted price, requesting a refund . Staff at the location was not friendly but was helpful.
Elijah Decker
Rating:
4.0
Customer did not leave a comment.
Herbert Bracher
Rating:
2.0
Customer did not leave a comment.
Scott Mitchell
Rating:
5.0
Customer did not leave a comment.
Kevin Stoll
Rating:
2.0
When I made the online reservation I was told it would be about $840, when I came to pick up the truck he changed my drop of location and also I ended up paying nearly 1,000.
Seth Travis
Rating:
5.0
Customer did not leave a comment.
julie clayton
Rating:
5.0
Customer did not leave a comment.
MARY MCNEALY
Rating:
5.0
Customer did not leave a comment.
Nona Kirchner
Rating:
5.0
Not have the customer drive 60 miles each way to pick up and not compensate them with anything for their troubles.
Christopher Gates
Rating:
5.0
Staff member was very helpful and did a great job. I would definitely rent from them again. The Paxton location is much better than the one closest to me in Champaign.
Kevin Osborne
Rating:
3.0
Customer did not leave a comment.
jeremy walder
Rating:
5.0
It's the best opportunity to use the U-haul: an essential means to make very easy a transport task that you want to perform. Thank you so much for your Business and service providers.
Patrick Watucaudi
Rating:
5.0
Customer did not leave a comment.
Philip Hamel
Rating:
5.0
Customer did not leave a comment.
Joe Themer
Rating:
5.0
Customer did not leave a comment.
Lisa Sherfey
Rating:
5.0
Customer did not leave a comment.
Brock Marron
Rating:
3.0
The employee inputting the information was really having a hard time with the technology. Took so long to check out and check in.
Rhonda Hughes
Rating:
5.0
Customer did not leave a comment.
Michael Harrison
Rating:
5.0
Customer did not leave a comment.
Michael Freed
Rating:
5.0
Customer did not leave a comment.
Robert Devoyer
Rating:
5.0
Customer did not leave a comment.
DANA SAUER
Rating:
1.0
The high beams didn't work, windshield wipers needed replaced!
Richard Germann
Rating:
5.0
Nothing
Gerald Watson
Rating:
5.0
Customer did not leave a comment.
Steven Garcia
Rating:
1.0
Customer did not leave a comment.
janie mesiner
Rating:
5.0
Honestly the process was really seamless. The gentleman running the u hual service, Roger was his name, was absolutely the best!! The best service I’ve ever had!
Seth Proemba
Rating:
3.0
My truck leaked damaged my property and it was a hassle for a week to get the rental and find out that my payment was screwed up. Not happy at all :(.
JoAnna O'Dear
Rating:
5.0
Customer did not leave a comment.
Trish reinemann
Rating:
5.0
I was able to drop off my trailer after hours and found the drop off pocedure amazing. Parked trailer, went through easy to follow instructions online, took pictures and done. Mind blown! No need to return trailer to Champaign. No need to jump out of bed early to return trailer. Amazing!!! Thank You!
pete schnabel
Rating:
5.0
The tire maintenance light was on so we could not verify mileage