I would never recommend U-Haul for anyone I have been put through the wringer with this company. I paid for my reservation went to pick up the truck after driving 3 hours from racine wi . I was told to drive another 1 and a half to another location to pick up another truck cuz mine was not available. Then I was give a smaller truck . My son had to throw away a brand new bed , desk and chair cuz there was no room in the truck . I had to drive there multiple trips cuz of the small truck . Then when we dropped the truck off a few days later with a full tank of gas . I then got a nasty email saying I never dropped the truck off . I then call and yell about this nasty email and informed them per contract the truck was dropped off . I even had to send a screenshot of the contract. This has caused such a large of amount of anxiety. I have never had suck a bad experience with any company before this . In short your company sucks !
TINA B
Paxton Hardware And Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paxton, IL 60957
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Good service
AMY MFirst the app on my phone didn't allow me to access information to do check in without the store being open. It may be because my phone isn't up to date but we were able to drop off using my daughter's phone. The person who assisted me was grumpy and commented how he should have called in sick and hated working Sunday because it was busy upon opening. He also dropped the F bomb twice.
Glenn VThere was a lighter and needle caps in the trailer when we opened it.
DEBRA KStill haven’t received turn in paperwork. Turned in Saturday March 14
ROBERT A