Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a lighter and needle caps in the trailer when we opened it.
DEBRA K
Rating:
5.0
Customer did not leave a comment.
JOHNNY C
Rating:
5.0
Customer did not leave a comment.
DIANNE I
Rating:
4.0
Still haven’t received turn in paperwork. Turned in Saturday March 14
ROBERT A
Rating:
3.0
Customer did not leave a comment.
KEISCHA L
Rating:
5.0
Customer did not leave a comment.
DUNCAN G
Rating:
5.0
Customer did not leave a comment.
Tracy N
Rating:
5.0
Customer did not leave a comment.
MARC T
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Great people
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
Henry N
Rating:
5.0
Customer did not leave a comment.
RUSSELL M
Rating:
5.0
Employees were very helpful in making sure the trailer was safe and secure on my tow vehicle.
MONICA H
Rating:
4.0
Cruise control would have been a huge plus. If the truck had it would have been a plus to show how to use.
MICHAL E
Rating:
5.0
No problems at all with the whole process. Very easy from reserving the truck, to picking it up and returning.
Janet S
Rating:
1.0
First i made a reservation for a uhaul n used my card. I went to pick up the truck tday and they needed a zip code. The zip code didn’t go through so my son used his card now I have to call uhaul and get my money back. Terrible service
JERI R
Rating:
2.0
When we arrived there was no one on the premises. No one to contact and no one to give us directions.
DAVID C
Rating:
5.0
Staff were super helpful and kind! The staff made the drop off process smooth and simple.
Erica M
Rating:
4.0
This is my neighborhood True value store. I've had very good dealings with the owner, Scott. Always ready to lend a hand.
Randy S
Rating:
4.0
Customer did not leave a comment.
Cody S
Rating:
2.0
I reached the location and could not unlock the #1, lock box. The vehicle was located on the opposite side of the lock box, which was on the other side of the store, I am elderly with mobility issues and had to walk the perimeter twice. My code did not release after contacting Uhaul and following the app. It took over 1:and 15 minutes to retrieve the keys to drive the truck.. I was very upset, cold and disappointed with this uhaul provider
Please consider a reduction in the cost of this truck rental.. I was very disappointed in Paxton services… I will definitely not be using the services or referring anyone for this location.
Totally disappointed with Paxton services. It was a last minute rental, since Rantoul Hardware did not have a rental available.
Sincerely,
Janet L
Rating:
5.0
Customer did not leave a comment.
SHEREE S
Rating:
5.0
When picking up the truck, would have liked a hard copy of the rental agreement. Does not show up, or is very readable on the cell phone.
LARRY S
Rating:
5.0
Customer did not leave a comment.
DANNY S
Rating:
5.0
Excellent
Sauminkumar p
Rating:
1.0
Location was aware of a broken light prior to rental. Did nothing. Rented the trailer and told us to call roadside. Unacceptable.
Cameron S
Rating:
5.0
Customer did not leave a comment.
Kevin C
Rating:
5.0
Customer did not leave a comment.
LEE P
Rating:
5.0
Customer did not leave a comment.
JULIE L
Rating:
3.0
Customer did not leave a comment.
Colton H
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
5.0
Easy check in and check out. They even went out with me to inspect the vehicle.
Stephan H
Rating:
5.0
Customer did not leave a comment.
Thomas F
Rating:
5.0
Professional
MIROSLAVA M
Rating:
5.0
Customer did not leave a comment.
Brice M
Rating:
5.0
Customer did not leave a comment.
Vincent P
Rating:
5.0
The staff at Paxton was excellent.
James T
Rating:
5.0
Customer did not leave a comment.
Lee M
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
5.0
Fast friendly service- explained everything to me- very knowledgeable and accurate with mileage‼️‼️‼️❤️❤️❤️
Sara S
Rating:
5.0
Customer did not leave a comment.
Jim W
Rating:
5.0
Customer did not leave a comment.
MIKE H
Rating:
4.0
Customer did not leave a comment.
EUGENE K
Rating:
4.0
Customer did not leave a comment.
Malea R
Rating:
4.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
Barbara F
Rating:
4.0
They were great
Donna R
Rating:
4.0
Customer did not leave a comment.
Joseph H
Rating:
5.0
Customer did not leave a comment.
Heather R
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
5.0
Customer did not leave a comment.
Joshua B
Rating:
5.0
Customer did not leave a comment.
Danny G
Rating:
3.0
Very slow on check out. The reason people schedule and do required paperwork online is to save time at pick up. Truck was excellent. Low mileage GMC.
Dennis S
Rating:
5.0
Customer did not leave a comment.
Amanda H
Rating:
5.0
Drop off was quick and easy. Everyone at this location is friendly and helpful.
Kelly F
Rating:
5.0
Customer did not leave a comment.
TERRY M
Rating:
4.0
Customer did not leave a comment.
James L
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Customer did not leave a comment.
Elester W
Rating:
5.0
Awesome staff!
Catherine R
Rating:
5.0
Customer did not leave a comment.
Katheryn E
Rating:
5.0
Customer did not leave a comment.
LR B
Rating:
5.0
Customer did not leave a comment.
Vicky M
Rating:
5.0
Make it easier to rent next time.
DEBBIE M
Rating:
5.0
Customer did not leave a comment.
SCOTT C
Rating:
5.0
Nothing, had a great experience.
SALLY B
Rating:
5.0
Customer did not leave a comment.
Aaron W
Rating:
3.0
Customer did not leave a comment.
Strephen P
Rating:
5.0
Customer did not leave a comment.
Robin M
Rating:
5.0
Customer did not leave a comment.
Ignacio R
Rating:
1.0
I called told one price I paid it
Went to pick up place where I went said no payment showed up Said had pay cash then price was double
Then went to return trailer
Said had for2 days
Wanted me pay more
Place Paxton hardware stood up for me
Said was only for one day
Plus it was back 2 hours before it was due
I will never use uhaul agaign
Kathy R
Rating:
3.0
Customer did not leave a comment.
Jennifer H
Rating:
5.0
This location was fine. My only complaint is I rented it over a week ago from another location and you wait until the day before I need it to tell me You don’t have the vehicle. My move was the next day. I’m the only driver in my house. And I was at work, and had to figure it out. Because of this I will never rent from you again. I was pissed and called customer service and got no help.
Ellyn L
Rating:
3.0
Customer did not leave a comment.
Juan R
Rating:
5.0
Customer did not leave a comment.
SYLVIA H
Rating:
5.0
Customer did not leave a comment.
Ron C
Rating:
5.0
Streamline the process it seemed a little confusing for the sales person
THOMAS P
Rating:
5.0
Customer did not leave a comment.
STEVE E
Rating:
5.0
Customer did not leave a comment.
DARRELL A
Rating:
5.0
Customer did not leave a comment.
Milissa C
Rating:
5.0
Customer did not leave a comment.
CRAIG S
Rating:
5.0
Customer did not leave a comment.
Kelly F
Rating:
1.0
Customer did not leave a comment.
Drew H
Rating:
5.0
Customer did not leave a comment.
Duane R
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
Shannon G
Rating:
4.0
Customer did not leave a comment.
JEFFERY R
Rating:
5.0
Very friendly and cheerful service
Chad M
Rating:
5.0
Customer did not leave a comment.
Denise M
Rating:
4.0
Quick and easy service at this location.
Dean R
Rating:
5.0
I was charged double the quoted price, requesting a refund . Staff at the location was not friendly but was helpful.
Elijah D
Rating:
4.0
Customer did not leave a comment.
Herbert B
Rating:
2.0
Customer did not leave a comment.
Scott M
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
2.0
When I made the online reservation I was told it would be about $840, when I came to pick up the truck he changed my drop of location and also I ended up paying nearly 1,000.
Seth T
Rating:
5.0
Customer did not leave a comment.
julie c
Rating:
5.0
Customer did not leave a comment.
MARY M
Rating:
5.0
Customer did not leave a comment.
Nona K
Rating:
5.0
Not have the customer drive 60 miles each way to pick up and not compensate them with anything for their troubles.
Christopher G
Rating:
5.0
Staff member was very helpful and did a great job. I would definitely rent from them again. The Paxton location is much better than the one closest to me in Champaign.
