Customer Reviews for Payday Loan Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

The agent at this location was very unprofessional and was not respectful at all.

Rating:

1.0

They scam people by giving less than half fuel tank and charge for full fuel tank on return. Never recommend uhaul there are many more truck rentals will try others

Rating:

1.0

Keep the truck clean. There was a pack of water bottles, empty water bottle and fries laying around. In the back, there were artificial flowers on the floor.

Rating:

1.0

The vehicle was dirty front and back with garbage from previous customer in it. The A/C didn't work and the windshield wipers were ineffective. The rolling rear door was difficult to lock My pickup location was changed the night before pickup which prevented me from finding a different rental company. I will not be using or recommending uhaul in the future.

Rating:

3.0

It was 32 degrees outside and the truck I got does not have an operational air condtion, thats the reason my experience was shit. It was terrible, I am never picking up a uhaul from such location.

Rating:

1.0

to give them equipment on the time they have booked.

Rating:

1.0

We tried the curb side pickup but that did not work as no vehicle was assigned to this order. Then we waited 2 hours for the store to open as your 1-800 number team said they had the keys. When they did open there were multiple customers want the same truck. So we got a 10 foot truck not that 15 foot we ordered. This was not big enough and we has to use a few SUVs to complete the move. Overall not a good experience.

Rating:

1.0

They automatically added the insurance without my permission and charged me waymore what i thought

Rating:

3.0

No clear instructions about key drop. Had to call customer service and spent 15 min on the call to know where to drop keys.

Rating:

4.0

The mini van needs more clean up. Thanks. The agent was helpful and kind.

Rating:

1.0

they are charging extra money for no reason. will never rent uhaul again.

Rating:

1.0

Bad customer service. Also they over charged my credit card.

Rating:

2.0

I booked uhaul which was convenient to me at 55 lacoste blvd, on the day of pickup they called me saying it is not available, thats totally unprofessional. And for going through new location it wasted my more time and money, as it was far away .

Rating:

2.0

Better upfront communication. Was just given a key and shown the truck. Did not see charges until later in an email, and could not discuss. Very frustrating. Now 30 minutes later and I still do not know full charge.

Rating:

1.0

This location is really a multi business location and doesn't serve Uhaul customers exclusively. Their main interests are loans, etc. I had to wait 20 minutes when I returned the van. Very bad- never again. Also, I had to put $45 gas for 24 KM driven. Seems very excessive

Rating:

2.0

refund customer if they over pay for fuel.

Rating:

2.0

I had reservation for a 8 feet van and when I arrived van wasn't available. Rep said its double booked by uhaul. I aksed if has 9 feet truck available and can give me same price he said no first. I called uhaul and then while Inwas on call he gave me same price. And I ordered supplies for move and they are being shipped to deliver on Monday after my moving is done.

Rating:

1.0

Getting charges not suupoawe to

Rating:

1.0

I was given a truck where they lied that the tank is full and there’re 6000 km on the truck instead the tank was empty and there were 8000km on the truck when I checked.

Rating:

5.0

I can’t find the drop box here can you assist

Rating:

1.0

Uhaul has overcharged me for no reason

Rating:

5.0

The giy with whom i dealt delivered excellent customer service

Rating:

1.0

First of all my pick up was for 2 PM, it was changed to 4:30 PM and a different location with only 30 minutes notice before pickup time. I had to change my entire moving plans to make this work. While returning the equipment, the app kicked me out while taking pictures of the equipment and did not let me log back in to continue. I called customer service and they confirmed that the return was successful without pictures and advised to keep my photos until the agreement is settled. I was then advised to drop off my key in the drop box. There was no drop box available to drop off my keys so I called customer service for a second time. They told me that there was no drop box at this location and I will have to return tomorrow to return the key. I now have to drive 120km after my move back to this location to return a key because no one is relaying proper information to customers This was definitely not an easy or convenient service and I am extremely dissatisfied and annoyed with the lack of clarity, delay in responses, and disorganization that is now going to cost me even more money and time in an already expensive and time consuming move.

Rating:

4.0

All good but one tire condition not good

Rating:

3.0

When I return van , I fill up gas more than I got. And I get no adjustment or compensation for that.

Rating:

4.0

I went to the 3rd U-haul location to get a truck. Wherever i went, everybody said only one thing, “NOTHING AVAILABLE”. Please try to increase the number of trucks or the locations

Rating:

4.0

Vehicle need service, there was no windshield water and was not cleaned by last rider. Thanks

Rating:

5.0

Earlier open hours at the counter

Rating:

5.0

Nothing you guys are already perfect customer service provider

Rating:

5.0

Amazing service

Rating:

5.0

The gentleman, who helped me with the transaction was amazing. I would surely recommend this location to my friends and family.

Rating:

5.0

i was told i can pickup the truck at 9:30 a.m, but unfortunately the location doesn't open until 10:00 a.m. Other than that everything was great.

Rating:

3.0

I booked a 9' Cargo Van but when I get to the location the provider has only 10' Truck which is exceeds my budget. Thank you

Rating:

1.0

This location is a fraud. They added the safe move insurance without my authorization.

Rating:

1.0

This location mandates you to take the SAFE MOVE option on your booking without your consent. Not only that, but the representative at this location won’t even inform you that they are adding the Safe Move option worth $15 on your rental. You need to figure out on your own when they hand over the final receipt at the time of your vehicle return. On asking for a refund they will say “Now nothing can be done. Sorry. You contact the U-haul customer service and try asking for refund”. So now after you are exhausted moving for the entire day - Now fight for the refund money for the option which you never even opted for at the first place. It’s your headache now not theirs !

Rating:

1.0

Took me 3 hours to get the truck i booked. very disappointed

Rating:

1.0

Uhaul truck fuel tank was not full. When I finish my work at end of my trip, I full the fuel tank and told to payday loan guy that person who used last he didn’t fuel fully but I fuel the full tank. He told me why you fuel the tank. It’s disgusting.

Rating:

5.0

Nothing really. I just want to say the the customer service was friendly and fast. Thanks!

Rating:

1.0

Worst customer experience ever.

Rating:

4.0

Make sure the vehicle is in 100% operating order and make sure the vehicle is serviced regularly. Thanks,

Rating:

2.0

Start accepting visa debit as soon as possible

Rating:

1.0

This is a terible location . they stole 226. Dollars from me were not helpful. They told me to pay what i could for my over priced rental and didnt give me a receipt and didnt llmake ut show up on the invoice sent to me via email.

Rating:

5.0

On time service

Rating:

2.0

Van smelled of urine.

Rating:

1.0

This location and the person who dealt with us was ridiculous. He is fraud. Give us Truck with 80% gas, we told him too we took the truck, that time he said that's fine and when we dropped off, he charged us full tank mileage charges, Even we said we don't want insurance and he said its mandatory for our location but he was laying

Rating:

4.0

Good customer service

Rating:

1.0

Van was dirty on pickup,tire issues when driving I got charge for fuel when I take back exactly how I take it have photos call customer care two hours

Rating:

5.0

N / A

Rating:

1.0

Booked a van for 4 but had to wait a half hour coz ther3 was no van My receipt shows $118. But my credit card was debited $202: Need my refund back

Rating:

5.0

You guys have my best and highest rating. Thanks

Rating:

1.0

Had requested a mobile pick up for 9am and it hadn’t been processed properly and had to wait until 10am for the store to open. The store opened 10mins late and the worker was on a personal call the whole time he was assisting me. I had booked for 4 hours but was told I only had 3 hours with the van. Not very happy with the customer service and the time wasted.

Rating:

1.0

The service was very poor. Their was no washer fluid in van. I saved to times from accident As it was snowy weather. The representative didn’t took it seriously just felt sorry for that but if some thing happens on highway who would had take the responsibility. When we told agent he just said u can file a complaint nothing else i need some compensation for such a bad experience with u guys.

Rating:

5.0

I would use them again!

Rating:

2.0

They overcharged me

Rating:

2.0

Should have a lock box where customers can drop off keys after hours. No professional service location.

Rating:

3.0

There was cigarette ash in the truck inside an ash tray. With cigarette buds inside. The associate added the insurance onto my bill without even asking me. I saw it myself else I would have paid for it without my knowledge.

Rating:

1.0

Location owner said they can't accept the truck after 9pm as they close their shop and they don't have key drop box outside. So I had to come in the morning to drop the truck and due to this I got charged for 2 days.

Rating:

1.0

No dropbox. Incredibly inconvenient when you work.

Rating:

2.0

It's very difficult to get the address you need to clarify the customers when they reserve the rental car.

Rating:

5.0

I interacted with Aareen, he is wonderful customer service agent and helpful too.

Rating:

2.0

Truck wasn't clean. Gas was at 3/4 full when I believe it should be at 100% full. System generated incorrect information thus projecting an inflated price, which was extremely incorrect. Also, I got charged for safe insurance(15 dollars) when it wasn't selected.

Rating:

1.0

Loud, rude loan customers in the store while trying to get contract signed, not wearing masks or being encouraged to wear masks correctly by merchant. We could barely here the merchant due to this customer and had to have him repeat things constantly. We had also originally set the pickup for mobile but still had to go into the store to get the vehicle anyways. The process ended up being very slow due to poor instructions by the merchant as well as the other customers is the store that the merchant did nothing about. Over all the experience was very not enjoyable and would not recommend this location to anyone looking to rent a Uhaul.