The verification process was terrible. Asking for an alt number that's different from the alt number on my account and then asking for a 3rdâ€¦ basically cold calling friends and family on the spot, not a great system at all.Martin F.
Customer Reviews for Payless Auto Repair Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are frauds and lied about odometer reading.Sharon B.
Customer did not leave a comment.LAKISHALUCILLE C.
Customer did not leave a comment.Camilo V.
Customer did not leave a comment.YU QIAN W.
The smartphone registration and return went well but I did need assistance with the pick up process, luckily for me the technician was patient and professional and made it happen for me.Stephen R.
Very satisfied courteous and respectfulTHERESADENISE P.
Customer did not leave a comment.ISAIAHLUIS P.
was not clear on either occasion is i was doing self check in or checking in with someone insideRobert K.
Customer did not leave a comment.THERESADENISE P.
Customer did not leave a comment.LEONARDJ S.
Customer did not leave a comment.ISURU D.
Customer did not leave a comment.JESSUP R.
Customer did not leave a comment.ARNOLDS A.
Both the pickup and drop off had issues. First we were issued the wrong truck and weren't given any of the equipment because of it. Then the second location upon delivering the truck one of the employees was extremely rude and had an attitude because we didn't hear him when he was directing us where to go. The experience with that generalmente was the worst of the entire thing. He was on his phone listening to music when apparently he was trying to tell us to park behind the truck he was â€œworking on.â€ Me and my father didn't notice he was speaking to us and went inside to see if we returned the vehicle there. When we returned back to the truck as per the instructions of the employees inside (which were far nicer then the guy outside), I asked the employee if he wanted us to leave the truck where we had it or move it over. He cut me off and said that he had told us where to put it but we just ignored him. I apologized and said â€œsorry we didn't hear youâ€ to which he said â€œHow!?!?â€ With an attitude. This all happened at the Bensonhurst location where there is a train station right next to us with passing trains; not to mention the employee was sitting casually in the drivers seat of a van blasting music. I told him he didn't have to be a dick about because we genuinely didn't hear him. The lack of professional from this employee and the debacle of the first location will have me never using U-Haul for any future business.george C.
Customer did not leave a comment.IBRAHIMTAWHED AB S.
Owner is super sweet and helpful..Thank youuuu very much.NICOLECINDY G.
Customer did not leave a comment.Mayler R.
The truck I was picking up was located 2 blocks away on a side street in muddy alley. The employee was reluctant to help me, gave me poor directions for how to find the truck. I had to drive there, look for it, then drive back and literally have him come into my car to show me where the truck was. After we found the truck, we drove back to the mechanic so he could give me the keys, and I had to drive back to the truck again. I never through picking up a truck could take 45 minutes, but at this location, it does.Peter-Salim K.
Get rid of the location 151 Victory Blvd., Staten Island, NYDennis G.
Easy pick up and drop off. Friendly helpful staff.Hallie D.
very helpful. was able to answer my questions, did not treat me like stupidly was more than helpful to me. the next day contacted place for confirmation of truck again very helpful. an was vacuumed and clean.Lee R.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.GRISELDAMARY H.
Customer did not leave a comment.FARHANMOHAMMED H.
Customer did not leave a comment.MARGARETROSE O.
Customer did not leave a comment.FRANK S.
I paid in the place but now I got a message telling me I have remaining payments.SAMEHAHMED H.
Customer did not leave a comment.JERMAINE H.
I booked an online location for pick up in Bayonne. Something was wrong in the system because there is no pick up location in the area and I was hoping to get my truck at 6:00 and conveniently in the area where I live, but i ended up paying for n uber servive to pick up the truck in staten island and return to staten island, it was stressful. Customer representative Brie was able to help me set up the change, in pick up location. But I wish I didnt have to go through all of the stress and tiredness of returning the van in staten island location.Marie M.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.ORLA R.
Customer did not leave a comment.ROBERTA A.
Employees did not know how to do check in-100% on the customer to figure it out. Called for help, first U Haul representative told me I needed to download an app and put me on the phone with another rep who told me I could just go onto the U Haul website. Was on the phone for 45 minutes trying to check in.Justin C.
I was charged for furniture pads, I did not rent any. I was charged for a utility dolly, I pad the $5 in cash because my contract had already been printed out. That's a $10 overcharge. Also I shouldn't be responsible for the check in fee, I couldn't connect to the link from the locationJacqueline L.
Not reroute a customer ten minutes before pickup time.Kathryn W.
This place is great customer service is excellentKurron M.
My experience with UHAUL was not with the location itself, but with UHAUL as a company. I placed a reservation/order online, and by sheer definition of the word, a reservation indicates the product is being held for me to pick up at the specific location I booked at. The day before I received 3 different updates that the location had changed because where I had booked no longer had the trailer I reserved. I had no idea where I'd be going or if I'd even have a trailer the day of my major move, which was extremely stressful! If there is a better option other than UHAUL next time I will be looking elsewhere for my move.Brooke S.
Customer did not leave a comment.elisha P.
Customer did not leave a comment.Carol A.
Customer did not leave a comment.Mikaela P.
Well when I first arrived at this uhual location they told my my rental was at a different lot and would need to go there to pick it up. I asked how far and they said not far at all. So me and en employee began walking about 15 minutes in the cold. We then reach the lot and he simply points to the truck then turns around leaves. The lot the rental was in was blocked off by another car and I had to call back twice to get help. I ended up waiting 45 minutes for them to figure this out and finally was able to actually drive my truck off the lotLuis N.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Dondre W.
They are a bit unprofessional and unorganized! I need another location in my area besides this one. It's an auto repair shop, not a uhaul.STEVE R.
I was lucky to find a parking space for my rental however there is no dedicated parking lot for rentals.Courtney W.
I booked a 15 footer and then I received a call telling me they didn't have that size truck I ended with a 10 footer. I was moving out of state so I had to fit what I could. I ended up throwing my bed away because it didn't fit. You guys need to track the trucks better and not book people for one thing and then give them another. Very upset about this.KATHERINE P.
Customer did not leave a comment.Alexander C.
Customer did not leave a comment.HASAN H.
Customer did not leave a comment.Safiyyah A.
Customer service needs to pay more attention to the caller instead of caring a conversation with their coworkers. I had to hang up twice due to lack of response, until a nice lady picked up and walked me though the whole return ordeal.Hussein H.
Customer did not leave a comment.LR A.
Customer did not leave a comment.jonathan G.
Customer did not leave a comment.John O.
Nothing needs to be changed, personnel and vehicle were excellent. Good experience!Peter C.
Customer did not leave a comment.Jose N.
Great stuff and excellent service.Andrei T.
Better maintenance on the equipmentJAMES W.
When I returned the vechile to payless auto repair they checked the equipment and provided me with a total and confirmed that was all that will be charged. The next day they charged an additional $30.25 on my debit card. This is ridiculous and unprofessional to charge more after the confirmed amount and final receipt was given. I have called the location and there has been no explanation. I will be calling my bank .Angelika R.
There is no parking and when hooking up the trailer your car is in n traffic possible dangerous conditionRICHARD B.
Very fastBERNARD S.
I scheduled an 8AM pick-up, I arrived at 7:55AM and the auto repair place did not open until 8:15AM, I was not able to leave with the truck until close to 9AM, still had to get the trick back at 1:00PM, as I initially promised yet my hour that was lost interrupted everything and gave me the worst possible experience moving today. The moving helpers were waiting, my building supervisorcpuld notice me the express elevator a d it was an overall very unfortunate experience. For more information I will be glad to speak with a representative. I must say the equipment (truck) was reliable as always.Kendall S.
Good experience, courteous and professional service.Martin B.
Customer did not leave a comment.Armand D.
This was not our requested or reserved location and was far out of our way. When we arrived the truck was not there. We wanted to pick it up but the vendor insisted we wait for it, over an hour.Thomas K.
I dropped off after hours. I couldn't locate the drop off box. I had to pass on the key to a next door store owner, with a hope that he will pass the key along.michael M.
sales agent was very helpful, called as a reminder too us, truck was clean and ready for use when we got theircarmen G.
Customer did not leave a comment.Cindy Regina P.
Quick in and out picking up and dropping off. Good experience.Richard M.
Customer did not leave a comment.Jeremy D.
Friendly, helpful people. Truck was ready as planned. Easy, flexible returnChristine F.
Customer did not leave a comment.CAROLINE B.
Customer did not leave a comment.Clifford G.
Customer did not leave a comment.nick G.
Customer did not leave a comment.TONNEDA RENE H.
151 victory blvd. All renters need to check vans for damage. I paid for the insurance, never looked for damage on driver's side because truck was parked against the fence. Even with paying the insurance the charged me $150.00.KEVIN K.
Returning the U-haul vehicle to this location was frustrating and infuriating!! The personnel were rude and seemed to not want to accept the vehicle. One of the employees shouted at me to move the vehicle to an area that was cramped and unsafe as it was very close to a major roadway. The other employee did not seem to want to deal with us, did not speak and walked away. Finally, I just left the key on the desk telling the employee that it was there. No response from him. This was a total reverse of my experience with pick-up in PA.Kathleen J.
The van was in mechanically good shape but the inside of the van smelled like vomit. It would have been nice to be given a van with a full tank instead of 1/4 full. I had to go to a gas station to add gas before moving and estimate how much I would need. I actually added too much, returning the tank at 1/2 full. When I rent a car, it is always given to me with a full tank--much easier to return full.Katherine S.
Customer did not leave a comment.ROBERT R.
When dropping off the card the designated drop-off area was not available, as another customer parked the truck in 2 spaces. Would be good to have markings where trucks should park.Jeffrey S.
Nothing, the two gentlemen who served me for hire and return were most helpful. I was in and out in a matter of minutes.SALLY S.
Customer did not leave a comment.Laura R.
I was in and out, which I appreciated.Ramon O.
Customer did not leave a comment.Mischa F.
Customer did not leave a comment.ROBERTD S.
passenger side mirror was broken would not stay in place as I drove the wind would blow it ...huge hazard.CHRISTOPHERP M.
There is nothing you can do to improve. Your staff is kind, concerned and patient. Thank you for helping us!ROBERTJ P.
Customer did not leave a comment.JAY BRADLEY W.
Customer did not leave a comment.MARISOL C.
its too expensiveALANE B.
Poor customer service, truck didn't have a full tank of gas, truck needs mechanical work such as brakes and wheel alignment, back door lock was broken so I couldn't even lock the truck. It was just a terrible experience I don't even want another rental from uhaul.MOHAMEDM M.
Nothing. Everything was ready and representative was courteous and we got in/out quickly.JOHNP B.
Customer did not leave a comment.Toribio R P.
Customer did not leave a comment.RYAN G.
I was very pleased with my experience. The representative was pleasant and informative. I would definitely recommend to family and friends.DERRENCEO D.
No locations left on South shore of Staten Island, ie: in the 10312 area or surrounding. Had been several and they all stopped doing it.WILLIAMJJR A.
Customer did not leave a comment.JESUS GUILLERMO H.