Customer Reviews for Payless Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Payless Storage

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veola b. on

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No improvement needs to be done, from my point of view, I was well taken care of on both ends of my rental. Thanks

Travion B. on

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Excellent service!!!! Steven was very courteous an very professional.... great guy!!!

Gay B. on

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Customer did not leave a comment.

bob t. on

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I answered the rating of the overall location as excellent because of the contact person Johanna! She easily facilitated my contact and rental. She represents u-haul with the highest of professional ethics and conduct deserving of recognition. As to the equipment, it was clean BUT NOT MAINTAINED! I logged 12 miles and I replaced 2 1/2 gallons of fuel. Lousy gas milage! From front to rear this vehicle needs to be re-evaluated. If I had rented this vehicle for any distance, because I believe it is not road worthy, I would never left the lot and looked for another vender.

jerell m. on

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Customer did not leave a comment.

shannon d. on

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The lady first , charged my card twice and the truck ran very rough and jerky.

Frank D. on

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Had what we needed when we needed it at a reasonable rate. Thanks for the great service.

Anita C. on

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Customer did not leave a comment.

John R. on

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Thank you , fast and friendly

John W. on

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Very quick and efficient as well as what customer service should be. Will be back!

Barbara H. on

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The service was great. The truck was old but it allowed me to accomplish the movement of furniture.

Victoria N. on

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Customer service great excellent information explained

jOSEPH B. on

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The rental agent was arrogant and unhelpful. It was raining and never offered help or walked outside to see if I got the rightequipment . Rental agent was more concerned with letting me know about her authority and position. The front door was locked and I had to stand out in the rain until she showed up. I have not yet received my deposit and no one will return my calls. 318-464-1454

torey w. on

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My experience was so uniquely wonderful, I wound not change a thing!

Chris T. on

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Amazing service. I've rented from U-Haul plenty of times, but this particular location I especially enjoyed the service. Great people great experience

joann h. on

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The staff was excellent

chad h. on

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Customer did not leave a comment.

dexter m. on

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Terrible customer service! I wouldn't recommend no one to rent or buy anything from this ghetto location! ! !

Brittany W. on

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Customer did not leave a comment.

JERRY K. on

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If you are renting the truck for 30 minutes to haul some furniture to "Goodwill", and you are going less than 10 miles. The mileage charge should be waved. PERIOD! I told your clerk I needed the truck for just a few minutes to drop off some furniture. I asked for a break, and none was given. Shame on your company. Signed a retired ARMY Veteran!!!

sherquitha h. on

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Customer did not leave a comment.

Liz A. on

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Might want to double check the air conditioning.

Chris R. on

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I bought a lock from the pick-up center that would not work on the truck lock. I would like to return it to a center near me. 77381 zip. Can this be arranged?. The reservation was first made at a center that had no vehicles at all. Went to the second location and they didn't have furniture dollies. I now have 2 I bought from Lowes so won't be needing one in a couple of weeks when I possibly rent again. The truck was fine. I over fueled it by about 10 gallons. Shouldn't there be some sort of adjustment for that as well as the unusable lock??

Joseph M. on

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No one called to tell me that the equipment was not available were I had booked to pick it up. I had to go to the second location after going to the first one.