The car was stolen from a North Carolina location and delivered to Louisiana. I picked it up in Louisiana and did a one-way to Florida. The driver seat door was broken. The car would only stay in third. It would not switch in and out the transmission is messed up and the front right light blinks constantly will not stay on steady. Very disappointed. Could've caused an accident and I have pictures of everything. Also, it was not clean up to standards. There was smoke all in the car and on the windshield on the inside. I had to clean it out with Windex. It was not ready to be released. If you look at the history on the vehicle, it was stolen from somewhere and they found it and they put it out on to be rented and it should not have been rented. Very sad. Very poor could have had a horrible accident. Luckily I did not , but it was not up to safety standards and code for cleanliness and maintenanceTera J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Shreveport, LA 71108
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My overall experience was truly a WOW & AWESOME experience from the initial setup @ Hearne/No Market in AM shift & the pick up @ Jewella in Shreveport,La at AM shift on Oct 7th and dropoff/storage @ Lamar in Memphis,Tn at PM shift on Oct 8th. Every single employee (Jerrie, Tyler, Gentleman on Jewella, Kyshon, Anlya) encountered in person & phone was very friendly, articulate, professional, courteous and thorough. The staff & quality of the equipment made this MY BEST self MOVE, EVER. I left the UHaul store feeling so much PRIDE, becase MY PEOPLE exemplified ALL the qualities you want and need during a very stressful time from start to finish. If the staff goal was to make my move less stressful and unforgetable, they were on point. I have been a repeated UHaul customer for 46 years. I HIGHLY recommend UHaul to others. Sorry for not getting gentlemen on Jewella name. I am former military spouse with horrible move experiences from other companies.Dorothy W.
It's a very small facility with few moving products. The woman who checked me out was very nice but didn't seem sure of what she needed to do.larry R.
The receptionist was extremely slow checking us out to get the 4 x 8 truck. We waited for than her to get the truck. He was inexperienced and slowed with the computer . I believe everyone deserve chances at the job, however it shouldn't take more than an hr to check out a truck. The â€œmanagerâ€ refused to give military 10% discount, he stated we needed to go back where the the store, the place where helped us booked the reservation. However when I was at the first store, when I checked with the discount, the girl told me that I needed to tell the location where I pick up the truck and then they will apply the discount for me. The owner or manager was rude and impatient. I am not upset not getting the discount, I was upset their delay and unprofessional service. We have always considered u-Haul as our number 1 truck rental place, the past two months we have used u-Hal for more than 4 times ( both my wife and I ), this location was the worst experience and U-Haul was disappointing.Shanterrica S.
I absolutely love the staff here! Very kind and made sure I was set before leaving their facility. Highly recommend.EbonÃ© S.