Everything was fine with the drop location, until the normal sound the truck making upon picking it up in Yonkers was now apparently not normal where I dropped it off.Tyler H.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Candy M.
Do not keep switching the pick up location for the trailer.john S.
Notify if there is no availability for any extra item purchased, i didn't recieved the furniture pads that I included with the order.Victor P.
Never had a problem getting the right vehicle for my needs ..that's why I rent from u-haul ..thank u .. paulPAUL N.
Customer did not leave a comment.Cathleen C.
I have not contacted a person I be in the phone for about 2 hrshector A.
Customer did not leave a comment.Bernard B.
Customer did not leave a comment.Orlando P.
Customer did not leave a comment.Derek B.
I have rented from uhaul in the past and this was the first time I had such a difficult time. The truck was very clean but drove horribly, you had to constantly correct the wheel. And my situation where i had to call uhaul several times to try and resolve that i turned the truck in, then was charged for an extra day, then refunded, clerical error. It was just a bit of a headache. Did not go as easy as it usually has.LISA P.
the person there wasn't able to check it back into the u-haul system, I brought it back on Friday at about 14:15 and it was checked back into the u-haul system at 15:24 on Monday afternoon, 24 minutes after it was doMichael H.
Customer did not leave a comment.Felipe P.
Customer did not leave a comment.David C.
Customer did not leave a comment.Craig F.
Not your typical U-Haul looking location, but was more than suitable for my needs of returning the trailer.JEFFREY B.
Customer did not leave a comment.ricardo P.
Another great experience with u-haul facility. ThanksJOHN V.
This is an automotive repair shop that has U-haul items.Tom H.
This was a complete nightmare at first, my first pickup location was suppose to be at Pompton Lakes at the lukoil, showed up and no keys, called uhaul 3 times and no one could help me, after a very frustrating conversation they relocated me to this location of Pompton Plains, I FINALLY saw a HUMAN to help me with try truck, if it was not for PCT automotive my move in experience would have been horrific, the day was saved souly due to the location accommodation, I am completely upset with the customer service department of uhaul, they also double charged me for the day, thankfully they fixed the problem and credited me for the chargesAndrew I.
I was supposed to have a dozen moving pads but only 6 were in the truck.Roger D.
Overall horrible experiencePaula B.
This was a very last minute rental and Dominic, the area manager, went above and beyond to help me locate a truck for my move. He and his team were extremely professional and courteous. I would definitely recommend them to anyone looking to rent a truck.JOHN F.
Customer did not leave a comment.Maria A.
the web site does not state you need a smart phone to pick up yourself there were unexpected costs there was some initial confusion about my pick up the staff was very kind and helpfulkathy C.
Customer did not leave a comment.DOREEN L.
PCT Automotive was fast, efficient, and courteous. I will definitely rent from them again.renee T.
Friendly prompt service.DENNIS N.
Customer did not leave a comment.Ernest E.
Customer did not leave a comment.lisa E.
Your system had a location listed on it that was no longer associated with U-Haul (Route 23 in Butler, NJ). And when we showed up, the owner was rude and yelled at us. Then we had to drive several miles in the opposite direction to find a different return location. Then you charged us for gas because we had to drive so many miles to find the new location and used a gallon or so of gas. We had to call to get it refunded and that person was extremely rude and hung up on us.DAVID S.
Customer did not leave a comment.Efrain V.
Customer did not leave a comment.kenneth H.
Customer did not leave a comment.REUVEN K.
Customer did not leave a comment.SHAHZAD A.
The service person wasn't there for the truck pick up. I had to wait 30 minutes for her. I called for an inquiry on the truck itself and no one ever got back to me. I was charged $12 for fuel when I took a photo of the fuel gauge upon drop off and it was clearly above the requested return capacity. Horrible service.David C.
excellent customer service.Mark M.
Great customer service and really easy transaction. Would definitely recommend this location to anyone in the area.Kate M.
Very professional !LEONARD C.
Customer did not leave a comment.Peter H.
The location was easy to find and the rental process was easy and quick. The truck I rented was so clean and well maintained. The oriole working here are so nice and the gentleman even helped me load the dolly I brought for moving. Such a great experience and I'll definitely be using them again in the future!Rebecca D.
Make sure you keep the reservation pick up location where the customer REFERS to have it. I had to travel 1 hour into another state to pick up my rental. Totally unacceptable.Iris S.
Lower your price per mile.Frank D.
The owners were very accommodating and pleasant to work with. Return of the vehicle was easy. Will definitely use this service again.Allison S.
Customer did not leave a comment.Fernando A.
Everything went well,The people were very helpful. will definitely use them again. Thank youRobert C.
Customer did not leave a comment.Sean W.
Customer did not leave a comment.john R.
Customer did not leave a comment.TONIANNE C.
Customer did not leave a comment.Doug G.
Customer did not leave a comment.Sandra A.