I think there has to be better communication between u-haul and their centers as when I went to pick up the vehicle, they did not know I was ecpected.Jaqueline D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pompton Plains, NJ 07444
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- 4.0 Average Customer Rating
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The location and truck were fine. After renting the truck online, the instructions when I went to pick up the truck and get the key were awful and not at all user friendly. It took 30 minutes on my iPhone to go through all the steps and then the key code was for the wrong lock. Fortunately the owner of the location was able to access the key code for the correct lock box. If he hadn't been there, I would not have been able to get the key. Obviously someone had switched the locks on boxes 1 and 2, and the wrong key code was associated with te box I needed.Inara S.
I still have not seen that my rental was returned- the site owner said I would get a email confirming the drop off. 4 days later I still don't have confirmationThomas B.
Great experience, quick and easy process.Stephen P.
Of all my uhaul rentals this was by far the best !! Joe at PCT was excellent, communicated through the process and was super helpful. Made sure everything was in order as well as explained everything throughout the process.Francine I.