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Stephanie W.
Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff at this location really had their act together! Well run place.
Joel C.Allen went above and beyond the evening before his vacation for me and my family. Great customer service!! Enjoy Italy Sir!! You're helpful & friendly. Thank you again!!
Ruby D.You guys should not make people pay for gas and when the customer returns it with twice the amount of fuel in it and gets told that they don't get reimbursed for what they paid for the extra fuel? That is WRONG I WILL NEVER USE UHAUL EVER AGAIN
Tiffanie H.Great people ! Totally smooth rental ! I highly receomend this place !
MICHELLE B.I like Vito , good costumers service I will came back this weekend again Make me feel good and friendly . They help me with everything what I need , thanks guys good job
Victor M.I turned the truck in and went outside and sat on the sidewalk in the shade waiting for my ride. Your agent was kind enough to bring me a folding chair to sit in. Thank you, that is great customer service!
Glen A.I want to say a personal thank you to Jody Boerke. The GM at U-Haul of Portland OR. She went above and beyond my expectations. Finding a replacement trailer and helping me secure a truck rental later that same day. Her smile was greatly appreciated. A true asset to the U-Haul company. I use your service quite Often. This will now be my home location for all my future rental needs. Jesse B.
Bartz J.Best customer service-both pick up and return. Will recommend. Thank you!
MICHAEL M.I have no complaints about this location, or its staff, or equipment. The original location where I made and confirmed my reservation had to send me elsewhere, and that cost me an extra $20 or so, simply due to an increase in distance from my area of town. I'm pretty frustrated with that.
Alisha R.I just want to say that Riley & the rest of the staff at this location at Sandy & 122nd are very professional & kind. I've never met such kind costumer service employees. They are wonderful and Riley demonstrates good knowledge of his job. I will go out of my way next time I need U-Haul, to go to this location. Happy Customer
Jeanne O.Multiple attempts to over charge me Multiple attempts to charge different amounts
michael K.I had a great experience. Ordered online with no problems. Picked up and dropped off with no problems. And the the staff were friendly and prompt.
Alan T.I never received a closing receipt. I drove less miles than I originally projected when I signed the contract. I was told this would reduce my bill. I never saw a closing bill and I was told it would come by email. It didn't. I'm thinking you guys kept the extra money. I'll probably rent from another place next time. Just to be clear, the staff was courteous, informative, and the truck was in excellent shape. Just not cool when it comes to dealing with the money part.
Michael W.Everything was quick and easy from start to finish.....thank you so much!!!
DONNA K.Alan did a great job and was personable. The truck was already missing the passenger side mirror and had mud inside, the windshield wipers didn't clear water, and the cargo area clearly was upswept.
Lindsay B.Would rent from here again.
San C.What a pleasure, no pain, real smooth!
THOMAS S Z.This location lacked initiative and didn't meet other uhaul location standards. Service took too long.
Jesse A.Fantastic crew and manager/owner. Helped me out when I was in a tough spot... Thanks again 👍😊
Brian B.Everything was excellent and the staff was VERY nice...
Veronica T.Great experience. No issues whatsoever.
JEAN PAUL C.Its like the old Seinfeld skit, you're good at taking the Reservation, just Not Holding the reservation. I reserved a 20' truck, but got a call the night before that none were available. They gave me a 26' instead. Rig was clean and worked fine. No problems for a short in town move. Smooth pick up and drop off.
Brad C.Great customer service
Peter K.Everything was great!
Andrew F.This location went above and beyond to get me the equipment that I needed to move.
Braden M.Great service !! Hopefully I don't have to move again right away but if I do I'll definitely use PDQ
MIKE T.Couldn't have had a smoother or more pleasant rental experience. Staff was stellar.
Jackson S.All went smoothly.
Ryan M.Truck was a tad dirty. Cigarette buts, dirt and sticks in bed. Would've been nice to have it cleaned up a bit. Shifter would not engage at times. Friendly folks. Cab wreaked.
Lori L.None
SOLOMON T.Provide accurate information of what equipment is available.
Riley D.So I initially picked up the smallest trailer and the folks at that store were really helpful! Then we had trouble fitting everything so I called your location on NE Sandy to swap out for the next size up trailer, I really cannot recommend that location enough. They had previously installed my tow hitch and done a great job, and they went above and beyond to help me swap out trailers. The entire staff there are doing great work.
Paloma Alma R.Staff extremely personable and helpful.
Drlandra C.Very friendly and helpful staff
Jemal K.Clerk was extremely drunk Never received rental agreement, was promised by email Was charged for over twice the actual mileage Was charged for a nearly impossible amount of fuel used for even the inflated mileage charged- truck was returned on full. Would have had to be drag racing to use that much. Was promised a receipt by email within 30 minutes upon return of equipment. Received nothing until 2 days later
Mark S.great customer service. took me in right away - made me feel comfortable. thank you team. Joseph was rock solid behind the desk.
nic C.Install locking gas caps on your trucks. Gas was siphoned out of truck before pickup, it's a pretty sketchy area.
MICHAEL T.The person helping us only had 2 weeks of training and was left by herself. She was the only one there. She did a great job trying to keep everyone happy but it took a long time to check out. My rating isn't based on her performance. It is rated on the fact that someone in charge wasn't there to help her out.
Stuart H.good service. the staff nice and helpful . Thanks
Tin N.Good customer service.
Jock W.These guys were GREAT !!! Will definitely recommend & return to this location. The lady & gentlemen that were working were very helpful, friendly & caring. Thank u all
Magan M.Great place! Check-in and check-out was quick and easy. The equipment worked and operated as expected.
John S.Cruise control!
Robert S.First off, there was 1-2 miles of gasoline in the truck upon pick up. Second, the equipment; two dolly's and furniture covers were not in the truck. Realized it when I got home to start my move out of state. Third, there was no lock on the truck. They did not have one at my pick up location so I had to drive to a different location to get the lock. It was a horrible experience. Put me behind schedule by 4 hours. I was reimbursed the dolly and the furniture covers. My truck was 2900.00 to move to Arizona. U-Haul would not honir me an extra day or additional monies off of the total. U-Haul. Do better. It was ridiculous will NEVER use u again.
CHRISTINA LYNN B.Absolutely horrendous customer service. Employee tried to prevent us from returning it by making up lies. Thankfully, we were able to return using the self return process but found that employee to be just awful. Constantly talking over the customer, lying etc. training/coaching is needed.
Oscar R.They were great. Got me in and out quickly and the truck was awesome. Thanks again!
Lorraine G.Great people working there. Very helpful. I rented the 9-ft cargo van quickly and easily. Pickup and drop off went smoothly and efficiently. Thanks!
Jason S.My experience was great. The lady that helped me (don't remember her name) was fantastic and very helpful.
Elias B.The pick and drop off were extremely nice and friendly and accommodated needing early pickup and late drop off. I was in and out within 5 minutes and they gave me all the information i needed in an easy to understand way. Thanks
Craig J.This is getting one star because the process to simply view the data
Michael J.My vehicle was on empty when I arrived for my reservation. It took an extra 20 minutes for them to bring me 4 gallons of fuel which barely moved the tank from E.
Stephanie C.Clean truck. Friendly service.
Dominik P.I've rent a couple of Uhauls over the last few months and this place exceeded the others . Quick and their trucks were clean and well maintained.
Robin B.Friendly service
Thu N.