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MICHAEL G
Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
we reserved 2 furniture dollies but they didn't have any.
LYNN IVery helpful and friendly service. I can't say enough about how easy they made this experience which I was dreading. Thank you all.
TUNDE TThe man who helped me, an older gentleman, was so very kind and helpful. Just a very pleasant interaction from start to finish. Exemplary customer service. He should train all staff of all customer facing industries!
SASHA VStaff are ALWAYS very nice!
Sharon WEmployees at this location are the BEST!
Sharon W1000% amazing and outstanding customer service
GIONNI GGreat experience, 10/10
GRACE BJustin was excellent. Walked me through the process and pointed out a few items i would have overlooked. If I need another truck rental, I am coming here. Just a seamless process.
DANIEL GAbsolutely great experience, the attendant was great and extremely helpful
BENJAMIN MStaff was knowledgeable, efficient, and courteous. Location was well maintained and had good selection of vehicles/accessories.
Guy PVery clean, very professional, and very quick service.
TROY AFriendly service.
Joseph WAmazing customer service the guy was super relatable and very informative helpful just a really great experience overall couple minor things but it's my fault I forgot when I made my reservation they said they'd give me a little discount when I got there but I think we both forgot no biggie my only real issue was I paid for plastic to cover my belongings not only did I find out later when looking at my bank statement that I paid 9$ the plastic was ridiculously thin and even though I tied it down as best and as tight as possible driving at 25 mph that plastic came right off making it completely useless and thank God at that moment it wasn't pouring rain I was quite irritated about my wasted 9$ and thankful I chose to buy the 5$ bag for my bed which makes no sense why the other one which was useless was that much more but if I wouldn't have purchased the mattress one it's likely it would of got ruined so other than my wasted 9$ in hard times everything else was top tier and I 1000% recommend that location just don't waste you money on the open trailer plastic cover also this guys was super cool loaned us some blankets for the bottom of the open trailer and an adapter I think it's call to hook up the trailer lights to my vehicle so that was super cool again great experience
TIFFANI DVery friendly people very nice clean equipment fast process. I will absolutely come back to them if I need them thank you.
ZAFER DGood service thank you
SUHUR INothing. It was a great experience. They were quick to complete the paperwork. Minimal upsell pressure and quick to hook up the trailer. One thing I really appreciate is how dedicated to safety they are. Everything is right and checked more than once before they allow me to drive off the lot. They always have the trailer I need too.
Jean CHad a hard time picking up the U-Haul, no one there to help and when I called customer service, they were not helpful at all.
Anthony RNone
SOMSAK PNone, it was perfect experience.
SOMSAK PNothing. Justin is very professional, witty, just a overall nice person. Well done JUSTIN!!!!!! 👍🏾
YVETTE JThe truck was dirty. The staff gave me a final price and after checking my receipt, I had to go back in the office to discuss. Disappointed overall.
NAKIYA AMake sure that the truck has gas in it. The guy said we would absolutely have to go to the very closest gas station because the truck was close to empty. Well it was worse than that! It was below “e”. This was reckless and put our lives in danger in the city of Portland. Walk to the gas station if you have to. It put us in danger to leave with that gas tank BELOW E! It scared me to death when we pulled out into five lanes of traffic and the gas gauge fell BELOW empty. I was absolutely terrified and that was no way for anyone to start out a moving journey. I hope that never happens to anyone else ever again.
JOSIE BThe equipment was clean, but it was very difficult to get the driver's door to close - there is an issue with the latch...
Brian DMake when cusomers rent they get there blankets!
ROBERT BI was early for my reservation, but was able to get my truck anyway. The employee really knows his stuff and quickly dispatched the rental. The truck was in perfect working order and well maintained. I will definitely use this location if I need to rent equipment in the future or need storage space.
KERRY HTooo expensive taxing people bass on the mileage is not fair and on top of the others charges are not a joke
SEYDOU MWish I remembered the attendent’s name who checked us in and checked us out ‘cause they deserve some love. Just dynamite.
Matthew PNuthin! Friendly, helpful, efficient. I was in and out, then in and out. ~dave
DAVID JAsk, if i knew the door was stuck in the open position. Not sure if he was able to close it after I returned it.
GALVIN S20 dollar rental ended up being 120. No explanation offered.
BRIAN WJustin is always friendly, professional and extremely organized!
Sharon WNo comment, you are fair with your clients.
Pegie NFantastic service g
BRENT WJustin is wonderful, so nice and professional
Sharon WI booked for three days for a pick up truck. The contract read four days.
SONNY EPlace was clean and well organized. Staff was friendly and professional.
RANDALL SJustin is great❗️ I am pleased with my experience
Sharon WFriendly and helpful
DAVID SFast friendly service.
BART LHelpful, kind, and courteous.
Annette CGreat
Brian FEverything was great. The staff was wonderful.
CARL HCheck in was quick, easy, and friendly with Alan. He got me in and out and I appreciated his respectful manner of communicating.
AMBER GI first went to the UHaul on NE Sandy and they did not have the van I reserved. I had to walk back home, to ouck up car to drive to other location 4 miles away. This delayed me by over an hour.
CYNTHIA NGood job 👍
PAUL MThe experience was a breeze, good people, fast transaction. Highly recommended
Sean DGreat, friendly service - very efficient and so easy to work with!
CATHERINE HThe guy that checked us in was very friendly
LAURA MThere was not a 24 hour drop off option - I attempted to reach out, follow instruction so I could drop off, and there was no answer during business hours. Then drop off process was not clear in instructions - just call number that did not answer. And wanted to drop off when completed with truck - office closed, no drop option, no key drop - and if there is it is extremely well hidden.
ALYSSA WThings went smoothly. No suggestions.
Angela AVery friendly and knowledgeable staff
Karolyn AGreat service
Peter KI was just an hour late so it was nice for the understanding. The traffic in Portland was something else on a Friday afternoon. Everyone made it really easy but for some reason I did not get a confirmation of the drop off of the trailer but that's okay.
James EMy first choice was the location on Foster Road, but at the pickup location they couldn't find it on the map so I had to use this one. But it all turned out good.
Ryan PThis location was where I was shifted to for drop off. It was not in a convienThis location was where I was directed to drop off. It was not in a convenient location for me, adding an extra 20 minutes to my journey.t location for me. It was an additioanl 20 minutes from my location.
Eric BVery pleased with the service I received
Vernetta H | Overall Experience