Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)

1,734 reviews

5530 NE 122nd Ave   Portland, OR 97230
(South of Airport Way on 122nd)

(503) 254-4825

Office Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 254-4825

5530 NE 122nd Ave
Portland, OR 97230
(South of Airport Way on 122nd)

Services at this Location:

Office Hours

  • Mon-Thur: 9 am - 6 pm
  • Fri-Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
3.0

we reserved 2 furniture dollies but they didn't have any.

LYNN I 
Rating:
5.0

Very helpful and friendly service. I can't say enough about how easy they made this experience which I was dreading. Thank you all.

TUNDE T 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

The man who helped me, an older gentleman, was so very kind and helpful. Just a very pleasant interaction from start to finish. Exemplary customer service. He should train all staff of all customer facing industries!

SASHA V 
Rating:
4.0

Staff are ALWAYS very nice!

Sharon W 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Employees at this location are the BEST!

Sharon W 
Rating:
5.0

Customer did not leave a comment.

GARRETT S 
Rating:
5.0

Customer did not leave a comment.

ARNALDO M 
Rating:
5.0

1000% amazing and outstanding customer service

GIONNI G 
Rating:
5.0

Great experience, 10/10

GRACE B 
Rating:
5.0

Justin was excellent. Walked me through the process and pointed out a few items i would have overlooked. If I need another truck rental, I am coming here. Just a seamless process.

DANIEL G 
Rating:
5.0

Absolutely great experience, the attendant was great and extremely helpful

BENJAMIN M 
Rating:
5.0

Staff was knowledgeable, efficient, and courteous. Location was well maintained and had good selection of vehicles/accessories.

Guy P 
Rating:
5.0

Very clean, very professional, and very quick service.

TROY A 
Rating:
5.0

Friendly service.

Joseph W 
Rating:
5.0

Amazing customer service the guy was super relatable and very informative helpful just a really great experience overall couple minor things but it's my fault I forgot when I made my reservation they said they'd give me a little discount when I got there but I think we both forgot no biggie my only real issue was I paid for plastic to cover my belongings not only did I find out later when looking at my bank statement that I paid 9$ the plastic was ridiculously thin and even though I tied it down as best and as tight as possible driving at 25 mph that plastic came right off making it completely useless and thank God at that moment it wasn't pouring rain I was quite irritated about my wasted 9$ and thankful I chose to buy the 5$ bag for my bed which makes no sense why the other one which was useless was that much more but if I wouldn't have purchased the mattress one it's likely it would of got ruined so other than my wasted 9$ in hard times everything else was top tier and I 1000% recommend that location just don't waste you money on the open trailer plastic cover also this guys was super cool loaned us some blankets for the bottom of the open trailer and an adapter I think it's call to hook up the trailer lights to my vehicle so that was super cool again great experience

TIFFANI D 
Rating:
5.0

Very friendly people very nice clean equipment fast process. I will absolutely come back to them if I need them thank you.

ZAFER D 
Rating:
5.0

Good service thank you

SUHUR I 
Rating:
5.0

Nothing. It was a great experience. They were quick to complete the paperwork. Minimal upsell pressure and quick to hook up the trailer. One thing I really appreciate is how dedicated to safety they are. Everything is right and checked more than once before they allow me to drive off the lot. They always have the trailer I need too.

Jean C 
Rating:
1.0

Had a hard time picking up the U-Haul, no one there to help and when I called customer service, they were not helpful at all.

Anthony R 
Rating:
5.0

None

SOMSAK P 
Rating:
4.0

Customer did not leave a comment.

RAY B 
Rating:
5.0

Customer did not leave a comment.

CRAIG N 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

ARTURO M 
Rating:
5.0

None, it was perfect experience.

SOMSAK P 
Rating:
5.0

Customer did not leave a comment.

TUALAGI S 
Rating:
5.0

Nothing. Justin is very professional, witty, just a overall nice person. Well done JUSTIN!!!!!! 👍🏾

YVETTE J 
Rating:
5.0

The truck was dirty. The staff gave me a final price and after checking my receipt, I had to go back in the office to discuss. Disappointed overall.

NAKIYA A 
Rating:
5.0

Customer did not leave a comment.

LONNIE S 
Rating:
5.0

Customer did not leave a comment.

ALEXEY Z 
Rating:
1.0

Make sure that the truck has gas in it. The guy said we would absolutely have to go to the very closest gas station because the truck was close to empty. Well it was worse than that! It was below “e”. This was reckless and put our lives in danger in the city of Portland. Walk to the gas station if you have to. It put us in danger to leave with that gas tank BELOW E! It scared me to death when we pulled out into five lanes of traffic and the gas gauge fell BELOW empty. I was absolutely terrified and that was no way for anyone to start out a moving journey. I hope that never happens to anyone else ever again.

JOSIE B 
Rating:
5.0

The equipment was clean, but it was very difficult to get the driver's door to close - there is an issue with the latch...

Brian D 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

JOANNA H 
Rating:
3.0

Make when cusomers rent they get there blankets!

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

Finley W 
Rating:
5.0

I was early for my reservation, but was able to get my truck anyway. The employee really knows his stuff and quickly dispatched the rental. The truck was in perfect working order and well maintained. I will definitely use this location if I need to rent equipment in the future or need storage space.

KERRY H 
Rating:
1.0

Tooo expensive taxing people bass on the mileage is not fair and on top of the others charges are not a joke

SEYDOU M 
Rating:
4.0

Wish I remembered the attendent’s name who checked us in and checked us out ‘cause they deserve some love. Just dynamite.

Matthew P 
Rating:
4.0

Customer did not leave a comment.

SCOTT K 
Rating:
1.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Nuthin! Friendly, helpful, efficient. I was in and out, then in and out. ~dave

DAVID J 
Rating:
4.0

Customer did not leave a comment.

ETHAN J 
Rating:
5.0

Customer did not leave a comment.

KORNELIY G 
Rating:
4.0

Ask, if i knew the door was stuck in the open position. Not sure if he was able to close it after I returned it.

GALVIN S 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
3.0

Customer did not leave a comment.

KENNETH O 
Rating:
5.0

Customer did not leave a comment.

GARY W 
Rating:
5.0

Customer did not leave a comment.

DIGAFIE S 
Rating:
4.0

20 dollar rental ended up being 120. No explanation offered.

BRIAN W 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B 
Rating:
5.0

Customer did not leave a comment.

Nikita J 
Rating:
5.0

Customer did not leave a comment.

HYUKSANG Y 
Rating:
4.0

Customer did not leave a comment.

YONG B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN T 
Rating:
5.0

Justin is always friendly, professional and extremely organized!

Sharon W 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K 
Rating:
5.0

No comment, you are fair with your clients.

Pegie N 
Rating:
5.0

Fantastic service g

BRENT W 
Rating:
5.0

Customer did not leave a comment.

ALAN S 
Rating:
5.0

Justin is wonderful, so nice and professional

Sharon W 
Rating:
5.0

Customer did not leave a comment.

Terri F 
Rating:
5.0

Customer did not leave a comment.

REE A 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M 
Rating:
2.0

I booked for three days for a pick up truck. The contract read four days.

SONNY E 
Rating:
3.0

Place was clean and well organized. Staff was friendly and professional.

RANDALL S 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H 
Rating:
4.0

Justin is great❗️ I am pleased with my experience

Sharon W 
Rating:
5.0

Customer did not leave a comment.

vicente c 
Rating:
5.0

Friendly and helpful

DAVID S 
Rating:
5.0

Fast friendly service.

BART L 
Rating:
5.0

Helpful, kind, and courteous.

Annette C 
Rating:
5.0

Customer did not leave a comment.

NIKI S 
Rating:
5.0

Great

Brian F 
Rating:
5.0

Everything was great. The staff was wonderful.

CARL H 
Rating:
5.0

Check in was quick, easy, and friendly with Alan. He got me in and out and I appreciated his respectful manner of communicating.

AMBER G 
Rating:
4.0

Customer did not leave a comment.

RICK N 
Rating:
4.0

I first went to the UHaul on NE Sandy and they did not have the van I reserved. I had to walk back home, to ouck up car to drive to other location 4 miles away. This delayed me by over an hour.

CYNTHIA N 
Rating:
5.0

Good job 👍

PAUL M 
Rating:
5.0

The experience was a breeze, good people, fast transaction. Highly recommended

Sean D 
Rating:
5.0

Customer did not leave a comment.

YAUZ E 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Customer did not leave a comment.

RAFAEL C 
Rating:
5.0

Great, friendly service - very efficient and so easy to work with!

CATHERINE H 
Rating:
5.0

The guy that checked us in was very friendly

LAURA M 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J 
Rating:
3.0

There was not a 24 hour drop off option - I attempted to reach out, follow instruction so I could drop off, and there was no answer during business hours. Then drop off process was not clear in instructions - just call number that did not answer. And wanted to drop off when completed with truck - office closed, no drop option, no key drop - and if there is it is extremely well hidden.

ALYSSA W 
Rating:
5.0

Customer did not leave a comment.

BRIAN W 
Rating:
3.0

Customer did not leave a comment.

Erin S 
Rating:
5.0

Things went smoothly. No suggestions.

Angela A 
Rating:
5.0

Very friendly and knowledgeable staff

Karolyn A 
Rating:
5.0

Great service

Peter K 
Rating:
5.0

I was just an hour late so it was nice for the understanding. The traffic in Portland was something else on a Friday afternoon. Everyone made it really easy but for some reason I did not get a confirmation of the drop off of the trailer but that's okay.

James E 
Rating:
5.0

Customer did not leave a comment.

Jacob V 
Rating:
5.0

Customer did not leave a comment.

Shirli P 
Rating:
5.0

Customer did not leave a comment.

LORI P  |  Overall Experience 
Rating:
4.0

My first choice was the location on Foster Road, but at the pickup location they couldn't find it on the map so I had to use this one. But it all turned out good.

Ryan P 
Rating:
4.0

This location was where I was shifted to for drop off. It was not in a convienThis location was where I was directed to drop off. It was not in a convenient location for me, adding an extra 20 minutes to my journey.t location for me. It was an additioanl 20 minutes from my location.

Eric B 
Rating:
5.0

Customer did not leave a comment.

ABDINAJIB A 
Rating:
5.0

Very pleased with the service I received

Vernetta H  |  Overall Experience 
No reviews have been submitted for this location.
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