Please stop forgetting to load the truck with other rental equipment. This is the second time in a row that I ordered a dolly and didn't receive one. Ya boys gonna blow out his back thanks to you guysZachery R.
Customer Reviews for Peak Business Services
(U-Haul Neighborhood Dealer)
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)
Services at this Location:
- Mon-Fri: 9 am - 7 pm
- Sat: 9 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the equipment is in good working order. The drivers mirror was broken, and the check engine light was on. The owner was rude and said I didn't bring the gas back to the correct point. I did I even took a picture. He charged me an additional $14.00. You can tell he was use to over charging. I will NEVER go there again. I will never go there again.Delores B.
Needs better customer service. African lady was lazy.Mark N.
Nice and good experience with you guys thank youILFAUT D.
Customer did not leave a comment.NORMAN S.
Change the website to be more specifically detailed about drop off locations instead of giving people the OPTION to put where they want to drop it off right then and thereAshley P.
prompt attention by the agent and good customer relationsDOTUN A.
Everything was done and met all expectations. Nothing more to improve upon as far as I am concerned.VICTOR I.
I did have a problem with using a debit card I think you should be able to use a debit card long as there's money on it ! It still spends the same as a Bank card.TERRI B.
Customer did not leave a comment.Norman S.
Customer service was very very poorFNU F.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.BREON C.
Customer did not leave a comment.Rosalind B.
The place has almost no signage. Dirty. Unprofessional. Doesn't look like a uhaul at all.CAPRIS S.
Well doneRAFFIC K.
Ensure moving items rented included in van/truck at time of scheduled pick upShronda M.
Customer did not leave a comment.Chinyere U.
Customer did not leave a comment.NATHAN L.
Customer did not leave a comment.Trung L.
Should have the customer to clean the interior before returning it for the next rental. The interior should be wipe down since we are in a pandemic. Just and fyi....REGINA F.
Customer did not leave a comment.EDWIN G.
The trucks was very dirty inside,BYRON W.
Dirty and raggedy trucksAutumn B.
feel not welcomed in the office.JIANGO Y.
Please make every effort to provide the requested gear, i.e dollies, furniture pads ect.Brady P.
Customer did not leave a comment.LYNNET A.
Keep up the good workAdejumo K.
Customer did not leave a comment.Mohammad M.
Customer did not leave a comment.NADY A.
The service was outstanding and reasonable price, it was a great experience.ARMENTA D.
Customer did not leave a comment.judith B.
Customer did not leave a comment.Rhonda S.
I appreciate the patience and thoroughness of the staff.John M.
Customer did not leave a comment.ISAIAH T.
The location was a post office. I understand not being super excited to work, but I was asking questions and the employees there looked at me like I had 6 heads. I asked, what I thought, was a reasonable question and the woman paused, looked at me for a few seconds and said, he will help you, whilst lazily looking at the gentleman working with her. I work in retail as well and if a customer of mine received that kind of service, they would be furious and asking for a manager instantly. Do. Better.Robert H.
staff was very disorganizedNatasha N.
Customer did not leave a comment.TAI K.
Customer did not leave a comment.Shaun J.
Customer did not leave a comment.DANIELLE YMANU W.
Customer did not leave a comment.Hawa B.
Customer did not leave a comment.Bradford B.
Customer did not leave a comment.FARRAH H.
Customer did not leave a comment.JANET M.
I live out of stateCliff K.
Customer did not leave a comment.Byron L.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.SHERRY G.
Customer did not leave a comment.Breana A.
Customer did not leave a comment.Laura P.
This location was very poor when dealing with them on an issue that I noted at pick up on the pick up form. The person who called me on the phone was very rude and even when customer service called them they were unhelpful. I have rented from uhaul many times and I would not rent from this location again.Jessica T.
Pickup and return negotiation was VERY fast. I'd definitely come here again.Charles U.
Customer did not leave a comment.Shaylyce B.
Just keep doing what your doingAndy R.
Very good Service!!JERRY D.
I was double charge. Uhaul charge me online and the dealer charge me online. I NEED MY MONEY BACK!!!Jah-Wilson T.
Customer did not leave a comment.Michael Y.
Maintain your excellent service so that the next customer will be as satisfied as I was and I am. I will recommend this location to family and friends. I also plan to use this location again.Robert D.
We were attended to with despatch. In this one hour rental, everything was concluded without hitch.JUSTIN H.
Customer did not leave a comment.Stacy P.
Customer did not leave a comment.Elda B.
Customer did not leave a comment.John S.
I tried calling in Tuesday regarding this experience. It was the worst and I will definitely not use that location again. The gentleman in this office needs to take some customer service training. Thanks!Terrance B.
This location is not corporate. The person running it out of the space also runs 5 other businesses. So when you are there he is trying to take care of more than one customer at a time. If you rent from here in the future, make sure you have a buffer of time from your pick up or dropping off, it could take a while.Ronald R.
The owner was very kind to me. Truly grateful for his help and consideration.DIDRA J.
Keep up the good work!Sandra M.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Taneka A.
I was taken advantage because I'm a woman . The guy was not fare at all . I will never give my business to uhaulTanchania B.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.CORRITA N.
The owner or the person who assisted me was rude , I say â€œgood afternoon â€œ when I get there and no reply from just ask me what I want , then he told me that he close at 7 pm I get back at 6:50pm and when I try to get inside the door was locked he just make me sings from the inside saying â€œgo go ,â€ basically just make me signs to leave no like it was close just to leave , I feel that was rude again . I definitely will not recommend this location , I used you guys before and every time they were polite and helpful this gentleman here is not .xavier P.
Customer did not leave a comment.barbara F.
the UHaul At cloverly automotive wasted our time and money. We booked the truck online but there was no way for us to get the key. Because of them we incurred additional charges because we were not on time to pick up and drop off items. Glenda a U-Haul customer service rep was so helpful and rebooked us at the Laurel UHaul. Chanel another UHaul Report found us an open and close location. Hats off to them!We have been offered a $50 reimbursement but I would feel better if it were $75. The Laurel U-Haul - Peak Business Services was fine. No problem getting the truck.Bernard H.
Hate the, bring gas back at level you took it. It is nearly impossible to gauge. You already charge by the mile, add twenty cents and include the gas. Guy in the store was nice enough, but got argumentative when I told him the gas didn't read 1/2 tank when taking out.michael S.
While the van was relatively clean and usable, the mat that covers the storage area of the van needs to be cleaned. There was some type of sticky substance on the black mat. Just needs to be sprayed down and possibly scrubbed with soapy water. (my speculation).Donald E.
I wasn't the one to drop it off at the location so I can't rate it, however... The only issue we had was the gas gauge. Currently in dispute as the contract says it was 7/8 full upon pick up, however, my husband took a picture of the gauge and mileage that shows it was less than 3/4ths full! My brother dropped it off at 3/4 of a tank but we're being charged $53 because they are saying it was only 1/2 full. Either the truck is leaking gas, or there is a faulty gauge!! Still waiting on a call from a manager...Ivanna C.
There was garbage in the cab and old shoes in the bed of the truck. I would make sure someone goes through the vehicles to ensure they're clean before the next user.Gabrielle R.
Customer did not leave a comment.Domiesha R.
Quick and great service. Clean truck.Sriram D.
The van I rented didn't have any brake lights and I was pulled over by the pg. County Police and given a warning because it was a rental. I purchase bulbs to change as the location as closed and didn't want to be driving around with no brake lights.KELVIN T.
Nothing, my experience was excellent.Louis P.
I rented van at 12pm returned it at 11:57pm couple days later. Very disappointed that the rep entered the return at 12:31pm after he was done with a customer who was there for another service entirely not related to UHaul. If this is not remesied and i get the extra day refunded, I would like to request that all my information be deleted from U-Hauls database as I will never use uhaul ever again. I was just getting ready to start in corporate account because I would need a lot of rentals but I'm ready to go with Budget RentalKeith O.
Customer did not leave a comment.Jamison S.
The location was extremely cluttered. The man at the front was extremely rude and very turned off. It was as if he was unhappy that he had a customer. I showed up a little early for my reservation and he told me they didn't have a truck there while it was sitting outside for me and then told me there was nothing he could do and said GOODBYE to me. I just couldn't understand what was going on.Jacob S.
The truck was not clean (the cab was dirty and the cargo area had dirt and what appeared to be red mud in the rubber floor mat) and smelled strongly of cigarette smoke.Rebecca M.
To help the customers, you should CLOSE this location. The manager is so stupid he hands keys over to vehicle that WOULDN'T EVEN START. Moron.Curtis R.
Customer did not leave a comment.ROBERT C.
Every thing is fineWILFRED N.
Customer did not leave a comment.KALEAF B.
I mapped out my trip. It was 10 miles. The truck said 14. The owner was condescending and has a bad attitude. Will never rent from here again. Also did the whole gas thing. The truck doesn't have all the same hash marks as the paper does making it nearly impossible to know exactly where you have to put gas in it. Total thievery.Yasin M.
Have the owner or attendant verify mileage on vehicle before issuing receipt. The vehicle had 3868 miles and my receipt stated 3795. We drove a total of 9 miles. We brought vehicle back with 3877 on the odometer. The owner tried to charge us for 82 miles. He was told before transaction that we where going to Sam's Club to pick up mattress and box spring. We had the truck for less than an hour. Personally I think he's running a scam.GREGORY B.
A wonderful experience, highly recommended.OLUSEGUN O.
Customer did not leave a comment.Kareem A.
Location was a bit confusing for the first visit (even after two phone calls). They need more details and PICTURES of the FRONT of the building on the U-Haul web site to avoid confusion. The man answering the phone's English was very difficult to understand. However, when I arrived he was courteous, professional and efficient. Overall a great experience!Curtis R.
Need a better Representative worst customer service I have ever had rude and very unprofessional will not be using U-haul if this is how your business is ran.Jeremiah C.
Customer did not leave a comment.HNERY J.