Customer Reviews for Peaslees Service Center
(U-Haul Neighborhood Dealer)

201 reviews

16548 Veterans Memorial Hwy   Kingwood, WV 26537
(@ Manown)

(304) 329-2367

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 329-2367

16548 Veterans Memorial Hwy
Kingwood, WV 26537
(@ Manown)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy A. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

Chilton G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jackie C. 
Rating:
5.0

Customer did not leave a comment.

Luis N. 
Rating:
4.0

Truck was dirty. Reeked with Cigarette odor and ashes on seats, seat belt.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
5.0

Location was helpful and friendly

Aaron M. 
Rating:
1.0

They were supposed to be open til 1 pm Saturday. I don't think they were open at all and wasn't easy to figure out where to park trailer and do phone return because of limited phone reception

sharon L D. 
Rating:
4.0

Overall good experience but truck wouldn't start after final gas up and a mechanic was dispatched from the local renting u-haul dealer. Vehicle required a new starter which was acquired by them and replaced allowing me to drive vehicle back to the rental facility. Passenger side mirror wouldn't stay adjusted which I mentioned rental facility when truck was returned.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

deanna G. 
Rating:
5.0

Customer did not leave a comment.

Ruth Ann G. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
3.0

It was difficult to tell exactly where we should park the 26' truck but otherwise it was easy to drop off.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

charles N. 
Rating:
5.0

We filled truck up with gas before taking it back and was still charged $33 for gas I didn't understand that

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Joanne G. 
Rating:
5.0

Customer did not leave a comment.

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
3.0

The cab of the truck had not been cleaned prior to pickup. There was mud on the inside and a sticky substance on the seat. The fuel was on a quarter of a tank and someone had left a switch blade stuck in between the seat. The attendant was not familiar with the contactless process initially but was quick, kind, and helpful.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
3.0

Your rates are too high to rent your uhaul. We haf to pay over 2,00.00 for your rental. Not happy with the charges.

LLYOD S. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
2.0

Had called twice prior in order to get a 20ft truck that was needed and showed up just to be told it would be going out the next morning to someone else. So had to rent a smaller truck to move out a 3 bedroom house. So it took more trips, mileage and an extra day of rental fees. Then, my card got charged twice when it was returned! Very frustrating!

Holly R. 
Rating:
3.0

Clean inside of truck and the storage part. The truck muddy.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

They took the time to clean up the mess that the persons in Radcliff failed to do. All of the problems were started when I made a reservation through your national site and it added $200 dollars of purchased items and rented moving blankets that I didn't order or want. What a mess I will never use uHauls national web site again for a reservation.

Norman M. 
Rating:
5.0

Excellent service. Thank you!

William N. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Daniel A or Debr M. 
Rating:
5.0

Customer did not leave a comment.

Pamela Rae M. 
Rating:
5.0

Customer did not leave a comment.

LEAH MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Ann W. 
Rating:
2.0

The truck should be clean and with a full tank..

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Great Service

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Sheila L. 
Rating:
3.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

The folks at Peaslee Service are very friendly, courteous, and professional. They insure that all things are in order and the equipment is clean & operational before the customer is permitted to depart.

Barry M A. 
Rating:
5.0

Nothing everything was great!!!

Mary S. 
Rating:
4.0

Customer did not leave a comment.

stephen P. 
Rating:
5.0

Customer did not leave a comment.

Elbert K. 
Rating:
5.0

We thought we had one ordered at another place but when we arrived they didn't have one. Did everything online. But once we were put in contact with the Peaslees Service Center everything went great. Friendly, helpful and most of all considered about our situation. Wish there was more business's like this one.

Donna B. 
Rating:
2.0

Customer service was lacking and the management was rude.

Taylore C. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
2.0

Customer did not leave a comment.

Ashley U. 
Rating:
5.0

Nothing, thanks guys!

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

First this was not my location of choice, I was directed to it because of an unavailable car hauler. The location was an hour in the wrong direction from my house, and there were no other haulers anywhere near my route of travel, totaling an extra and unnecessary 4 hours for pickup and return to my already 4 hour trip i was making. The Uhaul location was dismal at best. Extremely tight quarters where the trailer was parked, with junk, junk cars, and mountains of tires. Would have been impossible for an inexperienced person to hookup to the trailer let alone drive through the tight corners and in between the garbage. The dealer stated "they didnt put the trailer facing the right way so you'll have to hookup to it as it is and you can just go down around through there to get back out" I had literal inches of clearance on each side with no help from any employees at the dealer. I was left to fend for myself. Even though I have rented a car hauler before and know the information, I received no other information when renting the hauler, just a receipt. They also did no safety inspection after hooking up the hauler, I had to do my own walk around verifying lights worked, tires were properly inflated, hitch and chains were properly hooked. Again not an issue for me but an inexperienced person would not have known any better especially with no help from the dealer. I would highly suggest sending a representative out to this location for a impromptu inspection of the facility. Had I not needed the hauler in such a short time frame, I would have rescheduled to a different location.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

amber O. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Dropped off truck in a Sunday

KRISTINA K. 
Rating:
4.0

Excellent location very friendly.

Roy E. 
Rating:
4.0

The people who work here are great.

KELLY L. 
Rating:
3.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

Lynnette R. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

All equipment order was not available. No furniture pads, dolly or appliance dolly.

Cynthia J. 
Rating:
5.0

Customer did not leave a comment.

douglas H. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
3.0

Customer did not leave a comment.

Joshua J. 
Rating:
4.0

I am very upset because I got charged a gas charge. I was to return it with 5/8 of a tank. I stopped 1 mile before the rental drop off and had 1/2 a tank. I put 11 gallons of gas in the tank. Yet, when the take needle was read, it showed less than 1/2 a tank. At one point, I stopped with half a tank and put in 22 gallons to fill the tank. When I got in, the gauge only registered 3/4 of a tank. I think the gas gauge is busted. I would appreciate someone looking into this and possibly getting a refund.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

sharon W. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
1.0

We were forced to take the insurance after I already made the reservation, we were told we couldn't take it without the insurance we were screwed out of an additional $40+

Larry B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOFER C. 
Rating:
5.0

Customer did not leave a comment.

Almeda D. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
1.0

Customer did not leave a comment.

Leigh G. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

Kimberley L. 
Rating:
4.0

Customer did not leave a comment.

Joy F. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I needed to turn my truck in by 4:45 pm. When I arrived at the dealer there was no one there. They closed at 1:00 pm. I had only one copy of my contract and the sign on the key box said to leave it. I did not leave it because I needed my contract for my files.

Joel T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Customer service SUCKS! Should have people who know what they're doing & a little more organized! Would NEVER recommend Uhaul to anybody I know.

MICHELLE O. 
Rating:
1.0

My reservation was to pick up at Cheat lake uhaul. I got to cheat lake and was told I needed to go to kingwood. I was not informed by call text or email. Was told it was 10 minutes up the road. It is 45 minutes away. With traffic it took an hour. Unacceptable. I then said that I am not returning the trailer at Kingwood but cheat lake where I had originally booked reservation. Was charged an additional $100+. Unacceptable. The entire process was unacceptable and I request a call back from a manger. I do not plan on usuing UHAUL again until this situation is resolved and I am charged the correct amount.

Gary R. 
Rating:
4.0

Clean out the cab, I had to clean and deodorize the cab , it stunk bad...

Janice S. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

The gentleman I dealt with at Peaslees was very apologetic for my having to pick the unit up at his store. I was originally supposed to pick it up at another store (Joe's Exxon in Morgantown, Wv, which was closed down two months ago)but i got a phone call the night before scheduled pick up that it wasn't available at that store....I should have been informed of this when I booked. I was not very happy but Peaslees seemed to understand... 5 stars for them but not for U-Haul Inc

Robert H. 
No reviews have been submitted for this location.

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