Customer Reviews for Pelican Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing everything is perfect

Rating:

5.0

Everything went smoothly. I think it couldn't have been better!

Rating:

1.0

First of all the staff person, Kristin was the most helpful, nice person that you would ever want to meet. That is the positive. Here is the negative. This is supposed to be a climate controlled storage of which I had paid 375 per month to store my furniture and household supplies for 3 years. When I finally had my items removed, My leather sectional was eaten up from rodents and damaged from mold. Rodent droppings were all over my belongings. This was disgusting and unacceptable for the money I have paid to store my belongings safely. Very disappointing.

Rating:

2.0

The vehicle needed maintenance work. I am not a mechanic however the vehicle may need shocks. Also the mobile process for dropping the vehicle back need to be improved. Way too complicated.

Rating:

2.0

When I returned the truck I had to take the pictures three different times, in the rain. When was looking for a U-Haul , the amount said.89 a mile and I was charged a lot more than that. Plus nothing was stated about fuel.

Rating:

5.0

my experience at pelican storage was amazing even though i only needed a storage for a few days i would definitely recommend to friends and family the staff were very patient and friendly. 10/10

Rating:

5.0

Nothing she was perfect

Rating:

5.0

Service was well,

Rating:

3.0

I was returning the vehicle and did not receive the gate code to be able to return the vehicle inside the gate. I had to call customer service to get in and after completing that call and going through the gate when I went back to the app to complete returning the vehicle it said I had no active rentals. Either tell people to remember the gate code at pickup for return or give them another gate code on return.

Rating:

3.0

After being a loyal customer for awhile. I was floored that I could no longer obtain a van with my business Debit card. I've been renting vans with you guys for over a year now. Best Regards John Tennessee!

Rating:

2.0

You guys service is horrible. When I picked up the uhaul my equipment was not in the car. So I had to leave it. I called to get a refund and the customer service rep transferred me multiple times. When I did speak with someone she told me I will see my money credited back into my account but it never came. She made me a new reservation and when I got to the location the gate was locked and I didn’t have the code. I had to wait for an hour until someone came to enter the code. This was a horrible experience for me and I would not recommend this company to anyone.

Rating:

5.0

I was over charged

Rating:

5.0

The location was perfect and I felt safe knowing it was gated. The equipment was a little outdated and not as clean as it could have been, but all and all it worked out.

Rating:

5.0

Customer service beyond great! Will return again.

Rating:

1.0

Overcharging and stating that I went 59 miles when it was 1.7 with 4trips in total no way I went that but I can understand. The lady that also rented it out to me was the lady I spoke to twos were prior and only gave me different information on the phone as to what it was in person

Rating:

5.0

ABSOLUTELY LOVE Kristen!!! She's the best!!!!

Rating:

5.0

First off I was never giving instructions on how to pick up my truck. The email confirmation that was sent instructed me to log in to my account and select pick up my truck. Well there was no option to pick up my truck! I called customer service when I got to my location because, well it couldn’t find my location. I followed the instructions provided but that also was not working. The representative in the phone instructed me in the correct way to turn my location on. Then once I got to the truck the code provided did not unlock the pad lock for me to retrieve my key. Lucky there was another truck available and the representative posted my account for said truck.I WILL NEVER EVER EVER EVER EVER use 24/7 for truck pick up. If someone from corporate could contact me that would be great! It took me over 45 minutes to finally drive off the lot!!!!!!!

Rating:

5.0

Truck was very clean. Great experience!

Rating:

5.0

Kristen was the most helpful and knowledgeable person I ever dealt with at a Uhaul place to do a lease from. Thank you so much.

Rating:

5.0

Krista was so professional & courteous.

Rating:

1.0

They did not have my truck ready they make me go bring one all the way to westbank 10 miles away from where i was be more responsible.

Rating:

1.0

Fix the leak that allowed the rain to ruin my furniture.

Rating:

5.0

This was my first experience renting a mini storage. I was completely satisfied the girl who runs the front desk, Kristen, is very very pleasant, very helpful, and very knowledgeable. I would recommend this unit to anybody.

Rating:

5.0

My experience with Pelican Self Storage was excellent. They were always responsive and helpful!

Rating:

5.0

Staff was amazing. Very friendly and helpful. Went above and beyond to help me & my family with a truck after hurricane ida. Would definitely recommend to others.

Rating:

3.0

I had to walk across the street to pick up the truck at another location which wasn’t much of a problem . The thing that I don’t like was that the truck wasn’t park right outside where they normally have customer waiting for it .. it was park too dammed far and the guy look to dammed lazy . Fck him

Rating:

5.0

Do something about the price. It is way over priced for someone like me who only rented the truck for a little over an hour. Ended up paying $80 to rent a $19.99 truck for 1.5 hours and only drove 30 miles.

Rating:

5.0

Best customer service

Rating:

5.0

The rep was awesome and super nice.

Rating:

2.0

You charged me a cleaning fee for nothing and I had more gas in it then required smh

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Customer service was excellent and equipment was clean!

Rating:

5.0

Best ever!

Rating:

5.0

No complaints. Great storage facility with very friendly staff.

Rating:

5.0

Best place to recommend to anyone.

Rating:

5.0

Best customer service of all uhaul facilities!!

Rating:

1.0

First you tried to charge me 300$ before calling my phone to get correct price

Rating:

3.0

Everything went smoothly. The woman who works there for returns was good.

Rating:

5.0

Awesome customer service!! Really friendly!

Rating:

5.0

The location across the street on the Expressway the staff was incompetent.....

Rating:

5.0

The storage was clean and ready and the lady at the desk was amazing, friendly and helpful!

Rating:

5.0

excellent service rep