Customer Reviews for Pembroke Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pembroke Hardware

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Johathon V. on

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Awesome customer service and friendly staff will use again in the future.

Fernando A. on

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Leona M. on

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Terence B. on

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Nothing...it was really a good transaction.

JASON C. on

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dwayne H. on

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mike S. on

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ANTHONY S. on

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The person managing the rental did not seem to know what he was doing. He had to keep checking for information. When we picked up the truck, the back of it had drywall pieces left in it, along with broken glass that we had to clean out. (I thought these trucks were checked over when they were checked in). none of the damage to the truck was marked with the "dots" that I've seen other U-Haul places use.

Terry H. on

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A+ service ??

Nicole L. on

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charles L. on

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Jamie C. on

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Didn't have any problems at this location got my truck on was on the way !!

Joanna L. on

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Garrett T. on

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This was one of the best pick up locations iv'e ever used ask for Garrett Thomas he was suoer nice and helpful got us out quickly and we are on our way thanks Pembroke Hardware and Garrett !!

Alicia W. on

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Had to wait over time because workers didn’t know how to access UHual site. We waited for another worker to come in to make things move smoother.

Harold C. on

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My experience on getting the truck was a totally screwed up we had to drive out of our way to pick up The truck after being on the phone for over an hour trying to get a closer pickup point. This put me behind an hour for a 4 hour drive to Laurinburg NC Amber went above and beyond to try and work everything thing out for us. My experience I should’ve had to pay for anything and would really like my money back

Garrett T. on

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Nothing that i can think of besides give me the truck for free !!!

Garrett T. on

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Nothing everything was perfect !!!

Glenn O. on

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He was very nice and I would come back and rent from yours again and Thank you. Not a thing

Renee P. on

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Nothing. Pembroke Hardware staff member was very accommodating and helpful.

Elkton R. on

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Terrence S. on

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James M. on

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Rebecca J. on

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James G. on

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Had to wait on telephone hold too long to make arrangements to pick up trailer.

Clarissa P. on

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Buffy M. on

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The place of drop off was full and could not park it right. I had to stand in the rain to talk to the guy to drop off.

william S. on

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Awesome service

Jacob L. on

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BRIDGET J. on

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pamela D. on

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I can't think of any.

Leslie H. on

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Great Service!

Anthony B. on

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WAREN M. on

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James S. on

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marcia W. on

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I returned the vehicle on Friday and it wasn't due in until Saturday and I was notified that the vehicle was late! I turned it in a day early! I was first told I would be charged $180 which upset me very badly. Finally someone from the business office got it straightened out and I didn't have to pay the extra money. But it was a major headache to go through all of this!

Joanne B. on

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Equipment needed maintenance. Tires had wear, vibration on road. Staff at Pembroke True Value was excellent.

Greg H. on

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jeff B. on

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Julius B. on

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david G. on

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Ivy O. on

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KEITH J. on

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The truck I rented did not have a loading ramp. I did not know that until I had already rented the vehicle. Either all trucks should have loading ramps or the customer should be notified when renting one without. I had to load a refrigerator and it was very difficult.

craig W. on

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chad L. on

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Thomas L. on

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This is a new location. The agent had not been trained. I do not think anyone in the store had had training. The agent contacted four U-Haul representatives for assistance. Three of the representatives were rude and not helpful at all. They just did not want to be bothered with helping a new agent. I spent forty-five minutes getting checked in.

Clyde L. on

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This location was excellent and easy to access. I'm glad U-HAUL is located in Pembroke otherwise I would have to travel to another town. I wouldn't have rented if I had to go across town. The vehicle was great and the seats were awesome. I really enjoyed driving the truck because it was as easy as driving my truck. Great Experience

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Customer did not leave a comment.