Thank you so much for your assistance, Ms Cynthia. Thank you again
MUNSON I
Customer Reviews for Pembroke Pines Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms Cynthia is a very professional, kind, knowledgeable, and patient with the customers. I really appreciate her providing me and family good service. I give her a 10…. Thank you, Ms Cynthia. 🙏🏽
MUNSON IThis is my 3rd rental from this location and will NEVER return. They no longer work for UHaul and you have to use the app and the only help you get is on the phone. We wasted over one hour with this process and I was paying for the 2 men during the hour and one had to leave...so I wasted time and money! I want a refund from UHaul!!
Arnold AWhen I arrived at the location the store rep was already closed, so I don’t blame her for not working off the clock. But when I showed her my reservation was cancelled due to the time she advised no truck was available. After going to the app I made another reservation, upon entering the vehicle the tank was almost empty. Other than that the truck was clean and the app was friendly and easy to navigate.
CHRISTIAN BGreat service 👍🏽
WILLIAM MCustomer service was poor.
PAUL RMy first time at this location. It was convenient.
MOISE JExcellent and corteus service. Truck was clean, worked well and tank full of gas.
ENRIQUE GThe self check-in process is garbage and should be eliminated
Gabriel Rthe return was too much. had to take photos of every side of the van at night ! everything is via phone no real person anymore.
MARITZA RAttendant was excellent. She was very friendly, Cordial and professional.
JOSE MExcellent
CARLOS RExcelente
OSCAR NMy rental UHAUL that I dropped off here was very good. They are great workers at you company. They checked my rental and saw how clean it is and I also filled up the gas too.
MAXINE PI’ve been using Uhaul for years when I have to move somewhere, professional and reliable 👌👍🫠
RHONDA MNot ver easy to take requested pictures.
Ralph DEveryone was extremely pleasant and super helpful . The process was easy and effortless, great to know that great customer service exist . Both ladies were amazing !
Ieshia BExcellent
AARON TN/A
CHRISTINE RNothing, service was excellent
DOMENIKE MGreat customer service thank you
ALTAMASH KVery good service
Kervin RGreat service from Adessa. She explained the process very well. Was very happy with the ease of my rental. I will use this location again.
MARISELA TCustomer service was very professional and accomadating.
ISMAEL SThe front desk representative was EXCELLENT!! HASSASA was amazing! Friendly, professional, and very responsive to concerns. She came out to assist us with adjusting the seat before leaving and made a note of air conditioning concerns when we returned. Good customer service can make or break a business and she definitely provided great customer service.
SHOWANDA RMore trucks
JOSE CPlease note that the air pressure signal came on....so the tires need air . Excellent customer service from the lady at the counter. no problems at all. I even put in more gasoline than what was needed. so i fueled it up completely.
MARITZA RTerrible experience in trying to return the truck after the location I rented it from is close.
MAURICIO HPembroke Pines staff were exceptionally helpful.
DEBORAH GThe girl at the front desk was excellent DeAnna! ☺️
Daisy PI rented a pick up truck and I am only 5 feet I couldn’t adjust the seat any higher because it didn’t have the option. I could barely look over the steering wheel and didn’t feel comfortable or safe driving.
CELI VAwesome customer service
CARLOS GThe only women that was working Sunday when i went into U-Hual, She was dealing with a customer in front of her and still had 2 more people in front of me. She made everyone feel heard and addressed and kept checking on each one giving updates. she was very nice and made sure all of us were comfortable. The fact that she handled 4 customers at one time and no one was upset was surprising for me a that should be recognized and definitely an employee worth having to represent the company. If she ever needs a job, please send her my way. 954-907-6375. i don't steal employees but good ones are hard to find lately.
Cynthia PI’m so sorry I can’t remember the young lady name but she had great customer service skills. Even when it got crowed she was great with multi tasking and acknowledged all the customers that came in🙂🙂🙂
Jorica BOverall I had a great experience at this location. The uhaul agent that was Assisting me was very Helpful and patient.
Dwayne BExcelente!!!! Easy process.
Jesus Cn/a
James MThis truck had over 230k miles and was too old and difficult to drive. Uhaul needs new 15 foot trucks that are easier to drive with back up cameras.
Hilary JThis was my 2nd time booking a uhaul at this location and everyone was very nice and helpful
Natacha RJust keep doing what you’re doing .
WARREN AHadasa, was excellent !! Five start for her services
Veronica FThe representative who assisted me was wonderful and she is the reason I would come back and recommend that location!!!!! Thank you soo much !!!
George JNothing, your service is always a pleasure. Thank you ladies
viente bNothing everything was great special Custumer service working there
Ricardo AI had an excellent experience in this location. Hadasa and Cynthia assisted me and they totally exceeded my expectations!
Fabiana D