Customer Reviews for Penn Tire
(U-Haul Neighborhood Dealer)

161 reviews

541 Pittsburgh Rd   Butler, PA 16002

(724) 586-6855

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(724) 586-6855

541 Pittsburgh Rd
Butler, PA 16002

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Truck Cab was filthy. Cup holders had sticky residue, floor dirty including dog hair. Had to personally clean the Cab prior to my trip. Also got blocked in by an anxious delivery truck. On a positive note, the employee was extremely courteous and pleasant.

Stephen S. 
Rating:
3.0

Was 40min north of our preferred location But the place was fine

MICHAEL C. 
Rating:
3.0

This place is an auto and used tire shop. Since I had to wait for the equipment to show up, I sat in the office which needs cleaning. The owner was awesome and really gave me some customer service. My equipment was dropped off AND accepted by a different store. He got a ride to the other store from his daughter and brought the truck and trailer back, showed me specific things to know and some of the damage he noticed. What can you do, notify renters that equipment dropped off at the wrong location will incur a fine as other renters are likely waiting for the same equipment. I give the owner of store 6087 five stars for customer service and likeability.

Harold C. 
Rating:
4.0

The truck was a little dirty and had sticky stuff in the cup holder.

Thomas A. 
Rating:
2.0

This location is very small and not accommodating to drop off a 26 foot truck.

David B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

This location was not the one I had a reservation for, it was switch by uhaul and was 7 miles from the other location. Therefore, I had to pay for the extra 14 miles, which was not ok. Will think before I use uhaul again.

Deborah Z. 
Rating:
5.0

The proprietor was personable and patient and knowledgeable. I look forward to again renting from him.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Blair M. 
Rating:
2.0

small lot to return trailer, web page hard to load to return it. used tire store not clean and junked up. person at store tried to do best he could.

Jackie B. 
Rating:
5.0

I needed replacement trailer wiring, and proprietor of Penn Tire went out of his way to procure the proper component and have one of his technicians install it promptly.

richard R. 
Rating:
4.0

No place to park a 26 foot truck at this location on a busy road.

Darryl Y. 
Rating:
2.0

The guy gave me a recipe saying I was charged 550 something but my bank account shows 633 dollars where takin out and when I asked why it was that much he gave me a bill answer I would love to see his cc batch report I'll bet money he is scamming customers

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

It was excellent, fast and efficient

Vernon C. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
2.0

Better Parking

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

The personnel were friendly and made dropping the trailer off very easy.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
1.0

Extremely rude and depreciating staff. When we made the reservation, we were given 2 free days by the call center so our allowed days to keep the trailer were supposed to be 9 days. They refused to acknowledge those 2 free days even though it was clearly input into the system on our order and charged us for those 2 free days plus 5 extra days it took us to make it to our destination due to transmission failure issues plus having to replace the harness due to having no lights at night and having to replace one of the tires which was completely bald. If we didn't have to deal with mechanical issues, it would have only taken us 6 out of the 9 days to make the trip and return the trailer. Renting and driving a trailer with bald tires is illegal and the trailer should have never left the lot until it was replaced. We made the staff aware of the bald tire when we picked it up but they couldn't replace it and just informed us to take it in to a tire shop to get replaced. So that is what we had to do. Having to replace the bald tire and light harness on the rental trailer on top of having to repair a transmission on our vehicle which delayed our trip by 5 days and then getting belittled by staff when dropping it off for no reason and having our 2 free days ignored has made us extremely unhappy with our Uhaul experience. We know shit happens and we dealt with it and did our best to make our trip in the least time possible. Even spent all night unpacking and cleaning out the trailer immediately after pulling in to our new home despite being tired from the long trip just so we could give the trailer back as soon as possible, but to have all that thrown back in our face was unnecessary and outright wrong.

Chelcee Z. 
Rating:
5.0

Truck was great, only 20000 miles on it.

STEFAN C. 
Rating:
3.0

I checked in online to save time at the pickup location. When I went to pickup it didn't matter, I had to wait and reenter all the documents and info again into a “slow” computer!

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Dwayne J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
2.0

Customer did not leave a comment.

Stan K. 
Rating:
5.0

The guy who helped me when I rented the trailer was outstanding.

James V. 
Rating:
2.0

Customer did not leave a comment.

amanda S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

steven A. 
Rating:
3.0

The shop was very dirty and the right tail light on the trailer was inoperable.

Joseph W. 
Rating:
5.0

Rental person was kind and friendly. Easy to talk to, and very personable. Nice change from some young people who only mumble!

Linda C. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

glen W. 
Rating:
5.0

Customer did not leave a comment.

edward K. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
3.0

Didn't like that I had to drive 20 miles ot of my way to return a trailer here when I drove past other locations. No fault of Penn Tire but uhaul corporation.

Clyde K. 
Rating:
2.0

Customer did not leave a comment.

Katherine S. 
Rating:
3.0

Only had one unit on the premises & it was blocked in & snow covered. It was a small garage that was busy with little parking. Had slow service with the Internet which led to slow processing.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
1.0

Shop owner was not there when I arrived to pick up trailer. Shop was wide open and I had to stand around for 15 minutes waiting even though I had called and told him when I'd be there. When he did arrihe he was rude. Said it would be $60 even though it was quoted at 15.99 online. When I asked what time to return, he said 24 hours so 1pm (even though he wasn't back until close to 130) and when I returned the trailer at 1pm, no one was there and the shop was closed and locked. In the 20 min that I stood there, 3 other customers came. It was overall a frustrating experience. Next time I will just rent a truck from home depot.

Krintine C. 
Rating:
4.0

The attendant made the delivery of my rental quick and easy. Smoothest rental I ever experienced.

charles S. 
Rating:
4.0

Customer did not leave a comment.

Gene R. 
Rating:
4.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

bill G. 
Rating:
2.0

It's not there fault I was charged an extra $177.88. Very disappointed with my experience overall and would not recommend using u haul at all

RICHARD J. 
Rating:
2.0

Lazy and disrespectful service. I've used uhaul many times and never dealt with any issues. I sent truck back with more gas then needed without reimbursement and then owner charged me 40.00 for a little dirt in back of truck and trailer. Accused me of having second dolly not returned and didn't come out of his office to help with trailer or inspect trucks while I was waiting outside.

MICHELLE O. 
Rating:
5.0

Excellent location clean vehicle estimate was as anticipated easy access

terry R. 
Rating:
3.0

Customer did not leave a comment.

Paul Y. 
Rating:
2.0

The truck smelled terrible when the air was running. U-Haul also apparently charges you whatever they feel like with no communication whatsoever. Will definitely not be using uhaul again.

devin E. 
Rating:
3.0

Store was supposed to be open at 9:00am. I got there at 9:30 and the doors were locked,there were others waiting in the lot for someone to show up.

James K. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
3.0

HAVE MORE RENTALS AVAILABLE

Patty W. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Bob Z. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

I had an easy experience renting from this location and the agent was friendly and provided good service. I would definitely use them again!

Corey F. 
Rating:
5.0

Customer did not leave a comment.

earl F. 
Rating:
4.0

Very helpful with regard to hooking up a trailer (6x12) to my vehicle.

MARGARET K. 
Rating:
1.0

They were trying to over charge me for some things I had a really bad experience I still paid them $45 extra then the estimate I had on the Internet and from other locations.

SYED R. 
Rating:
1.0

Looked like a dumpy gas station from the 70's.

derek D. 
Rating:
5.0

Customer did not leave a comment.

THERESSA M. 
Rating:
4.0

There was no tongue Jack on the trailer so it was impossible to use our truck while loading the trailer. We needed the truck to move furniture from the house to the trailer because of a backward driveway. But we managed to borrow a truck from my son in law. We were fine.

William D. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
3.0

very nice people to work with

STEVE M. 
Rating:
1.0

Customer did not leave a comment.

Stanley K. 
Rating:
4.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Customer did not leave a comment.

Judy K. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

They were very nice, helpful a pleasure to do business with would recommend them to anyone

leann D. 
Rating:
3.0

Customer did not leave a comment.

ERIK I. 
Rating:
4.0

I dropped off before hours, so I was never inside. When I called, they were very friendly though. My only complaint was that I was charged for gas. The charge was not all that unreasonable, but I would question how they determined that I brought it back with less gas when the gauge only has 1/2 and 1/4 markings. I'm not sure how they could tell that my return was less than 7/16 of a tank. I certainly couldn't tell from looking at the gauge.

STEPHEN K. 
Rating:
2.0

Truck was ready 30 minutes late, also was not my desired location.

ALEXANDER G. 
Rating:
5.0

Top notch service!

Donna M. 
Rating:
2.0

There isn't a sign to tell you where to leave the truck parked for after hours.... Too much junk piled around.

TODD B. 
Rating:
3.0

Customer did not leave a comment.

APRIL R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

I've rented U-Haul equipment several times at Penn Tire and they've always been efficient and ready to help with all my moving needs.

Lawrence L. 
Rating:
5.0

Customer service was superb. Trailer was clean and well maintained.

Rex B. 
Rating:
2.0

not enough room looked an old garage

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

SARAH K. 
Rating:
1.0

there is not enough parking space to park a truck with a trailer and car behind the truck. The site is facing a high traffic area and was quite dangerous moving my car off the trailer as I was facing the highway. Then they forced me to gas the truck again because the line was a bit lower than what their papers said. In my opinion the line was above one quarter of the tank, exactly what I got when they gave me the truck. I had to drive back to my home to get my credit card and then take the truck back to a gas station for an additional $15 in gas It is bad policy to penalize the clients with $40 and then jack the price of gas currently at$3.60, to $5. This is not good policy, and just antagonizes potential customers.

ADOLFO B. 
Rating:
3.0

I wasn't sure where to pull up when I went to drop of the trailer, but the staff was helpful in the process.

HEIDIE S. 
Rating:
3.0

Customer did not leave a comment.

STAN K. 
Rating:
5.0

Customer did not leave a comment.

PATTI O. 
Rating:
3.0

just dropped the truck and trailer off.

Richard D. 
Rating:
1.0

This was my first experience getting trailer from U-haul and service are horrible. Spend over 6 hours before me and my family left location. Never recommend to my friends or family

MISHA S. 
Rating:
2.0

Was not able to pick truck up at the time I wanted due to them closing at 12pm. The truck smelled like animal urine.

BETH G. 
Rating:
5.0

we just dropped off we didnt go in to the building

BRENDA U. 
Rating:
1.0

Customer did not leave a comment.

rebecca B. 
Rating:
4.0

My original revservation was for a different location closer to home. They changed it two days prior, which was an inconvenience. When I called, they allowed me to pick it up early and promised me 50 miles included instead of 30. My contract ultimately stated 39 miles included instead of 50. I was disappointed in this as it cost me exta money. Aside from the problems with reservation and the false information regarding mileage, I was happy with the rental.

Colin A. 
Rating:
5.0

Miscommunication between locations

JUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT B. 
Rating:
1.0

This place was dirty. The guy ate his breakfast while serving me. It took 40 minutes due to the out-dated computer system not working. There were fingernail clippings in the truck.

Mae H. 
No reviews have been submitted for this location.

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