Customer Reviews for Penny Pincher Gas & Food LLC
(U-Haul Neighborhood Dealer)

612 reviews

1301 E Hwy 66   Gallup, NM 87301
(accros the street from capitan motel on hwy 66)

(505) 722-2062

Location Hours

  • Monday - Thursday:
    8 am - 9 pm
  • Friday:
    8 am - 1:30 pm / 2:30 pm - 9 pm
  • Saturday:
    8 am - 9 pm
  • Sunday:
    10 am - 6 pm

Services at this Location:

Contact Us

(505) 722-2062

1301 E Hwy 66
Gallup, NM 87301
(accros the street from capitan motel on hwy 66)

Services at this Location:

Location Hours

  • Monday - Thursday:
    8 am - 9 pm
  • Friday:
    8 am - 1:30 pm / 2:30 pm - 9 pm
  • Saturday:
    8 am - 9 pm
  • Sunday:
    10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They always take care of their customers. I arranged for a 10ft truck and then when I got there I knew it was too small. I was able to get a bigger truck and they made the change. Will always use this company for any of my U-Haul needs. The staff is very nice and helpful also.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

N/a

Calvina T. 
Rating:
5.0

The customer service was absolutely fantastic, they were so friendly and helpful.

John G. 
Rating:
3.0

Owner of gas station friendly and helpful.

Andrew K. 
Rating:
2.0

The beatnik working there in his open toe slippers was very rough looking and gave me no assistance un-hitching the HEAVY uhaul trailer at least at Lucky dog's bar the fella was helpful in hitching up the uhaul trailer!!! I know its almost impossible to find decent help but REALLY have some basic hygienic standards and decent customer service skills!!! I spend a ton of money with Uhaul! I need to start looking at other SAFE trailer rental companies next time I rent

Cruzita David A. 
Rating:
2.0

The guy was young, had music on, I was trying to get his attention as where to put trailer. He say"in the back we have this whole parking lot lot look, all that back just pick a spot. Do u know how to un hitch it ?" I said no. No one was in store. But people were getting gas. He said park it he will be out to unhitch it. I'm not a professional driver but I got it park back, he came out about 20in.later.said something, then said I'd get email confirmation I dropped it off. Walked off. Just rude won't go there again.

Regina D. 
Rating:
3.0

Customer did not leave a comment.

michelle V. 
Rating:
4.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Alberta W. 
Rating:
5.0

Thank you

Louise J. 
Rating:
4.0

I got the vehicle with 58 miles to empty and I got registered as 1/4 of a tank. That is no where near correct since the tank fills up to 350-400 mile range on a full tank.

Coronel L. 
Rating:
5.0

Customer did not leave a comment.

leilani Y. 
Rating:
4.0

Customer did not leave a comment.

HARRY B. 
Rating:
4.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

I consistently get excellent customer service at this location!

Janinea S. 
Rating:
3.0

Not trying to upsell me for a new hitch when I own 2 good hitches

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Launeya G. 
Rating:
3.0

Customer did not leave a comment.

Jemmalane L. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
4.0

Have everything we ordered on hand as promised as reserved. No furniture dolly was awful!

Virginia W. 
Rating:
4.0

No comment

Wilfred Y. 
Rating:
5.0

Customer service was efficient and seamless. The staff was friendly and helpful.

Pauletta D. 
Rating:
5.0

Never have had a problem with this location

Sean G. 
Rating:
4.0

Customer did not leave a comment.

Mohamedissam D. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

It all work out good....

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lionel T. 
Rating:
4.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Peyton S. 
Rating:
2.0

Customer did not leave a comment.

james L. 
Rating:
5.0

No improvement at this time. Great experience. 👍

RODDALE B. 
Rating:
4.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

Person should walkout and check conditions of the vehicle. 1. Windshield was dirty. 2. The back bed needed sweeping. 3. The cab smelled like pot.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

Marco J. 
Rating:
3.0

Did not receive a paper receipt and when I checked email gave me an error message but UHaul took my money and now I have no receipt for insurance reimbursement. STILL NEED A RECIPT>ASAP

Allison C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Nothing. Was scheduled for a 26ft truck to pick up at 7pm. Truck never showed at 7pm. The Young Man there said he would do everything he could to get me a truck. Called me at 8:30 said have a small truck coming in. Took the smaller truck-it was in town. He was very helpful and courteous.

Cathy M. 
Rating:
5.0

No question. It's just very good and dependable

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Dezirie G. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Nice speedy and friendly service.

MICHAEL G. 
Rating:
5.0

Again, keep up the excellent work.

DARRYL B. 
Rating:
4.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

The location is fine considering it is a gas station. As clean as it could be. I worked in a gas station when I was younger and it's hard to keep up w client needs on top of everything else they do. So I'll give them a 10 stars because I got what I wanted. Everything was explained to me clearly and we were on our way like in 5-10 mins.

DAISY W. 
Rating:
5.0

Customer did not leave a comment.

Carol Y. 
Rating:
5.0

Customer did not leave a comment.

TEX J. 
Rating:
4.0

I've dropped off trucks there multiple times and they've always been thorough and helpful .

Mike B. 
Rating:
2.0

Proper inspection and maintenance of equipment needs improvement.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

DARRELL A. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

He had my information ready when got to the counter all Ihad to do was turn in the key and I was on my way.

MELVIN V. 
Rating:
3.0

Customer did not leave a comment.

ROCKY W. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
5.0

Owner of penny pinchers is very polite and professional.

DONOVAN L. 
Rating:
4.0

Customer did not leave a comment.

RONNIE F. 
Rating:
5.0

Customer did not leave a comment.

Yolanda C. 
Rating:
5.0

Arrive on committed arrive time

orlinda P. 
Rating:
2.0

Penny Pinchers was late in opening up making us wait for over 25 minutes. The cord to connect the auto transport to the truck was scraped off of plastic exposing the wires.

Patricia O. 
Rating:
2.0

Better communication with customers. There was a bit confusion on rental but it was worked out

RONALD B. 
Rating:
4.0

Nothing needed.

Warren M. 
Rating:
3.0

tight space, but the guy was very helpful!!!

John B. 
Rating:
4.0

When a customer drops off a truck, the location should do a check before renting it to someone else. While I was driving, I needed to turn on the windshield wipers. When I did, one of them completely fell off

Mickey B. 
Rating:
5.0

Customer did not leave a comment.

Carlo Duval San N. 
Rating:
5.0

Customer did not leave a comment.

Abagail M. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

Customer did not leave a comment.

veronaca D. 
Rating:
3.0

The tire was bald on the trailer and I was really nervous to tow 350 miles that day between NM and AZ there is not a lot of service if something happened.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
1.0

Get a clean location and not a scamming check cashing location. Not shown how the trailer works and the trailer was in very poor condition

MARK M O. 
Rating:
3.0

Customer did not leave a comment.

elsaida D. 
Rating:
5.0

Customer did not leave a comment.

Kera A. 
Rating:
5.0

Your services is great fast service but need a bigger space keep up the good services

Woodie B. 
Rating:
5.0

Customer did not leave a comment.

alsandra G. 
Rating:
3.0

truck needs servicing , transmission shifts rough .

james L. 
Rating:
3.0

Their hours do not always follow their posted times, but they are helpful and seek to serve their customers well.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

None

Amelia B. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Ryan also was very pleasant and helpful.

Mark Y. 
Rating:
5.0

Both the Uhaul rental person and the field manager assisted us when we picked up the truck and car transport trailer. The field manager helped the Penney...owner to perform the necessary paperwork for us to rent the car transport trailer at this site and helped my daughter to install the car transport trailer onto the truck and guided her to drive her vehicle on it. I commend the Field Manager highly for doing his job.

Elaine V. 
Rating:
5.0

The owner of Penny Pincher Gas & Food LLC and the UHaul area manager greatly assisted us on pick-up day with the truck and the car transport trailer. I am very grateful to the area manager who heard our concerns about the trailer since one was available at this spot. I did not need to travel to pick the trailer at another Gallup location.He assisted the Penny Pincher..owner with changing the trailer reservations for us.

Angelina M. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
5.0

Customer did not leave a comment.

Asha M. 
Rating:
5.0

Customer did not leave a comment.

Elaine A. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

Customer did not leave a comment.

ARTHEA M. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

The personnel was excellent and exceptional with great customer service 👏.

LAURAEL T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Have more convenient locations

Vitale C. 
Rating:
5.0

Awesome service!!

Madeleine G. 
Rating:
5.0

There is no improvement needed. The ease of renting the truck was second to none. When we checked in, Rick, was helpful and hospitable and managed to make my husband and me feel welcome even during our difficult move. Thank you!

June W. 
Rating:
5.0

Customer did not leave a comment.

Arthea M. 
Rating:
5.0

Customer did not leave a comment.

Delray Y. 
No reviews have been submitted for this location.

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