Customer Reviews for Penny Pinchin Records
(U-Haul Neighborhood Dealer)

213 reviews

11805 Renton Ave S Ste A1   Seattle, WA 98178

(206) 388-4628

Location Hours

  • Mon: 11 am - 5 pm
  • Tue: 11 am - 4 pm
  • Wed-Thur: 11 am - 5 pm
  • Fri-Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022: Closed

Services at this Location:

Contact Us

(206) 388-4628

11805 Renton Ave S Ste A1
Seattle, WA 98178

Services at this Location:

Location Hours

  • Mon: 11 am - 5 pm
  • Tue: 11 am - 4 pm
  • Wed-Thur: 11 am - 5 pm
  • Fri-Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

nothing everything went smooth and fast thanks to Rob

Fran P. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Nothing, everything went smoothly and prompt. Thank you

Yvette S. 
Rating:
5.0

Rob was great to work with and very helpful.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
4.0

Customer did not leave a comment.

Mia M. 
Rating:
5.0

All good

Randy R. 
Rating:
5.0

Great service and very kind !

LANETRA B. 
Rating:
5.0

it was a great

LOWELL C. 
Rating:
5.0

Customer did not leave a comment.

Johntye J. 
Rating:
2.0

Customer did not leave a comment.

Emad A. 
Rating:
4.0

This was the best experience I've ever had with ANY U-Haul location to date! I met the owner and enjoyed his friendly demeanor, great customer service & positive energy. The process was quick, efficient, and very pleasant as part of my moving project. The location couldn't have been better so close to my home saved cost in mileage. Great experience if I ever need a truck in the future will surely use this vendor and location. Support his business as well!

DEITRA G. 
Rating:
4.0

The location needs more light. The system for logging in when you drop off didn't work.

BUELL W. 
Rating:
4.0

The team helped me save money and supported throughout the day until the evening. Joseph was extremely helpful. We couldn't have done it without you. Big thank you Joseph and Robert.

Daniel Felipe M. 
Rating:
5.0

Clean trucks Honest service Highly recommended

Jesus A. 
Rating:
1.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Rates need to be lower

Jd J. 
Rating:
5.0

Customer did not leave a comment.

Juanda S. 
Rating:
5.0

The app is aweful. We couldn't find our reservation when we arrived and had to rebook, and it wouldn't upload the odometer photo when we returned so we just had to drop the keys. We have issues with the app every time!

DERIK H. 
Rating:
5.0

Most appreciative of the customer friendly service received from this agent. Most professional, prompt and friendly.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Elton H. 
Rating:
5.0

They were super helpful with coordinating pickup. Communicated when truck would be available and even stayed late to help with check out. They also made awesome recommendations for local happenings. Above and beyond.

Nicholas C. 
Rating:
2.0

No profesional on a equipment

Reginaldo U. 
Rating:
1.0

Furniture pads were not provided even though I paid for them. Also, the truck didn't have a lock in the back.

Kera M. 
Rating:
5.0

Outstanding customer service

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
1.0

Hire someone that doesn't accuse them of causing damage to one of their trucks and then not believing the customer when the customer tells the employee that the damage was there prior to being picked up. Very unprofessional employee.

George R. 
Rating:
3.0

The lock was hard to open even after putting in the correct code - we were calling customer service before we were able to figure it out. It was stuck on the container and very difficult to open.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

Claudine J. 
Rating:
5.0

Customer did not leave a comment.

Zaynah K. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Friendly service.

Patrick K. 
Rating:
5.0

I was extremely impressed with the professionalism, courteous manner and customer service skills of this location. When I'm in town and need use of U-Haul and will certainly use this location. Thank you!

ARTHUR L. 
Rating:
5.0

Easy, fast, friendly

JOHNNIE H. 
Rating:
5.0

The owner is great and super helpful.

Christopher H. 
Rating:
4.0

Too many Damn pictures required for no contact pick up.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Customer did not leave a comment.

Tamar D. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN C. 
Rating:
5.0

Nothing, it was extremely easy.

Leslie S. 
Rating:
5.0

No comments.

FUE L. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
4.0

Customer did not leave a comment.

Mateo M. 
Rating:
5.0

Customer did not leave a comment.

Cassie W. 
Rating:
5.0

Customer did not leave a comment.

Samuel Y. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
1.0

Dropped off truck at 1 pm but it wasn't checked in till 6pm which made me get charged an extra day. I got refunded but it takes 3 to 5 days and I needed that money after the move I just did. Very unprofessional. I even called I haul to verify I dropped truck off. They called to verify it was there but I was still charged. So as much as I want to blame that unprofessional location... it was not just them. I should not have been charged. Period.

anita M. 
Rating:
3.0

Someone that was not a costumer gained access to the vehicle I used and smoked in it and left it smelling of smoke and unclean. They were in the video when I pulled up at 7:30am. I did call this in.

Danny L. 
Rating:
4.0

Key box closer to vehicles

Marlon B. 
Rating:
5.0

This was such a pleasant experience. The morning of a moving day is so stressful but Rob made it easy and human. Such a great start to the day! I would highly recommend, even though I had to go a bit out of my way to get here!

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Jonah R. 
Rating:
5.0

Customer did not leave a comment.

Porsha D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Kun brandon O. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Best U-Haul experience I think I've ever had. 10/10 will recommend, and I am happy to know that I have such a solid rental spot close to my home in Skyway.

Gabriel M. 
Rating:
5.0

Rob was great to work with! I inadvertently reserved the truck for 11:30 p.m. instead of a.m. He caught my error, called me first thing the next morning to verify the correct time and made the change. What could have been a nightmare became a simple fix. I'm a professional mover and have experience with many different locations. This is my new go to UHaul dealer in the Seattle area.

Michael A. 
Rating:
2.0

Customer did not leave a comment.

Luwam S. 
Rating:
5.0

Rob was very personable, nice getting to know the local business people. This is my second time renting a vehicle from him.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Very good couteous,helpful and polite.

SHIRLY W. 
Rating:
5.0

The office, while small, serves an important community in Skyway. Kudos to the folks working there and thanks for being in the neighborhood

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Very friendly service! I would highly recommend to my friends.

Luise V. 
Rating:
5.0

The service person that helped me was excellent.

Willie E. 
Rating:
5.0

Rob was great to work with, and helped me find the best deal for what I needed to accomplish. If I need a truck in the future, this is where I'll go...

BOB J. 
Rating:
5.0

Customer did not leave a comment.

Mitzi W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Fabulous service and the truck we rented was spotless. For dealing with a move this was a very pleasant surprise. Thanks again. I would highly recommend this Uhaul office.

Grace S. 
Rating:
5.0

Great customer service!

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

Glen J. 
Rating:
4.0

The order to Penny Pinchin was a transfer order, since the original location of the pickup failed to have a truck ready for the date and time and told me this a day before. This scenario shouldn't happen or should happen rarely; the user should be appropriately compensated for the change required to be done to the plan.

Jude C. 
Rating:
5.0

Customer did not leave a comment.

Glen J. 
Rating:
5.0

Customer Service was great- The employees were knowledgeable, great communicators, patient with us, and overall down to earth good people. U-haul always comes through when it's needed. Thanks for everything!

HANNAH P. 
Rating:
2.0

You are a ripoff...I paid $222 3 years ago from Spokane to SEattle. You charged $915.00 dollars.Stop gouging your customers. I will never use u-haul again and i will tell as many people i can.

Gabriel V. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Maureen R. 
Rating:
5.0

For our first time using uhaul we chose the biggest one ?? might have down sized but it did its job in one move so we didn't need to make more then one trip. But it's is well worth it

Rafael B. 
Rating:
4.0

Customer did not leave a comment.

marlon T. 
Rating:
3.0

Customer did not leave a comment.

Cherie T. 
Rating:
1.0

Customer did not leave a comment.

Kenny P. 
Rating:
5.0

Customer did not leave a comment.

Bien N. 
Rating:
5.0

Nothing very happy with the service

Terry B. 
Rating:
5.0

Robert is very professional and accommodating. On short notice we needed a truck and he was able to get us a 10-foot truck at a reasonable price. It feels good to support Black-owner business and someone dedicated to helping his community. Thanks for making a stressful time (moving) much less so! I highly recommend this U-haul location!

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Excellent service

NAILAH H. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

yvonne L. 
Rating:
5.0

Rob has stellar customer service..

EMETT C. 
Rating:
5.0

Customer did not leave a comment.

maxfield J. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Customer did not leave a comment.

Ward U. 
Rating:
5.0

Awesome... Easy, Easy A smooth move Thank you

Ivy L. 
Rating:
5.0

Good service

Ashley L. 
Rating:
1.0

the vender where we picked up this vehicle should not be allowed to do businesswith uhaul. not professional, smelled like marijuanain the store, only a half tank of fuel in the truck, and left the previous owners wallet in the truck. we had to mail it back to him. horriblerental experience. nothing was explained. im not happyat all. call if you want more details.

James A. 
Rating:
3.0

The 10' box truck I reserved was not available, and the original Uhaul location contacted me to change my pickup location. Everything worked out in the end, just took a few more steps to get on the road.

Jeanette P. 
Rating:
5.0

Customer did not leave a comment.

Rebekah B. 
No reviews have been submitted for this location.

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