Customer Reviews for Pepes Truck Shell & Accessory Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pepes Truck Shell & Accessory Center

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JUAN N.
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Customer did not leave a comment.

Cesar B.
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Nothing everything was exceptional

Jesus M.
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The questions asked on the app for a mobile pick up could have been done prior to arrival. The wait period and prices put me behind schedule. Once in the rental it did not have any of the equipment requested and had to wait until facility opened, 2 hours later. The movers, purchased through U-Haul, we're 3 hours late. Combined, caused me to be very behind schedule, resulting in being charged an extra day rental.

RONALD O.
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Customer did not leave a comment.

richard R.
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good people, nothing i can recommend.

Irene J.
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Customer did not leave a comment.

MAURICIO C.
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Good customer service

Darren H.
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Customer did not leave a comment.

DONNA S.
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The service was the best and wanted to accommodate me in anything I needed. I will always return to Pepe's location for any uhaul needs in the future, they are a great access to your franchise. Thank you kindly, Donna Semonchuk

forest S.
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Good, quick service on drop off. There maybe 10 minutes

Sergio F.
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The gentleman who helped me was very nice and respectful.

Sean L.
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Customer did not leave a comment.

Todd B.
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This location has very little space, they hardly have room for a couple trucks and maneuvering was very difficult. I only picked up a car tow dolly here. I picked up my truck from the Lemon Grove location. That is an excellent location. Plenty of space, professional people, well organized, lots of inventory, clean. The opposite of the Chula vista one.

Marco C.
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Customer did not leave a comment.

Howard S.
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Customer did not leave a comment.

ARON Y.
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Customer did not leave a comment.

NERI R.
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Muy mala atención al cliente.El joven que me atendio apenas se le entiende por qué habla entre dientes y no da información de nada a menos que le preguntes.Y cuando le preguntas te contesta sin amabilidad.Ni siquiera salió a entregarme el equipo al estacionamiento.Realmente esta agencia le quita puntos al excelente servicio que eh recibido en años pasados en las rentas de sus equipos.

ANDRES M.
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Very friendly and helpful staff. Staff explained procedures for return of truck.

TROY F.
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Customer did not leave a comment.

jennifer F.
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Customer did not leave a comment.

Xavier P.
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Luis L.
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Customer did not leave a comment.

STEPHEN C.
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Drop the site

patricia C.
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Customer did not leave a comment.

SHANTAY W.
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They were very nice

Danny O.
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Customer did not leave a comment.

Franchesca T.
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Customer did not leave a comment.

Franchesca T.
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Customer did not leave a comment.

Cornel G.
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Customer did not leave a comment.

Mark E.
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Customer did not leave a comment.

German D.
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They are too busy. Not enough focus on customer service. Waited for 45 minutes to be helped

Xavier C.
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Nothing to improve. Excellent customer service!

Erika I.
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Customer did not leave a comment.

Shannon W.
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Customer did not leave a comment.

ALEJANDRO C.
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Customer did not leave a comment.

ruben S.
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Not charge customers for furniture and utility dollies when not providing them.

julian T.
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Check the fluids before renting out the trucks!

TONY V.
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Very nice staff.

Steven I.
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Jose was awesome. Processed my rental right away, explained everything and when I returned the truck, he checked me out and I was on my way. The whole experience couldn't have been better.

BRANDON M.
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Customer did not leave a comment.

Bela B.
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Reduce price per mile.

Juan M.
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Customer did not leave a comment.

Teresa R.
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Everything was fine!

Edward L.
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Small operation but service was good.

Luis M.
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Bringing coffee

Andrea F.
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Everything was good. Thank you!

Yamile M.
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Customer did not leave a comment.

Gerald O.
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I just recommend some minor notifications about the vehicle; headlights will automatically engage when it's dark, and interior cabin room lights will automatically turn off in a minute or two after exiting the vehicle, etc...But overall, everything was splendid.

Samuel B.
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The employees at Truck Shell and Accessory Center were very professional and helpful. But their location is too cramped to make picking and dropping off trailers easy. My is 22 feet long and it was very tight maneuvering in their yard to hook up the trailer. They had to move a rental truck in order for me to make the swing out of the lot once I was hooked up. again they were helpful and professional, but their location is not ideal for long pickups to maneuver when hooking up rental trailers.

Steven W.
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Customer did not leave a comment.

victor C.
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Customer did not leave a comment.

Guadalupe E.
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Customer did not leave a comment.

Manuel C.
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Everything trying to set book it was good just trying to pick the vehicle was troubling because i kept providing the information that was asked and it kept asking me to do it again That took nearly 35 minutes which passed the time i had requested to pick up the uhaul But in the end i was able to move the things i needed so I'm satisfied

Edward H.
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Customer did not leave a comment.

Terry L.
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Customer did not leave a comment.

TOM T.
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Stephen H.
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10' truck did not have a ramp. Would've been VERY helpful to know.

Robert A.
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Find a less congested location.

LUIS L.
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PEPE WAS EXTREMELY HELPFUL AND VERY NICE TO DEAL WITH. THE BEST EXPERIENCE I'VE EVER HAD WHILE RENTING VEHICLES.

Richard G.
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Customer did not leave a comment.

sonny J.
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I had an appointment to pick up my rental. I showed up exactly on time. No one at the front desk to help me. I found a guy in the yard you said he'll be right with me while he continued to work on a mechanical project that seemed to me could wait. I'm usually a patient person but in this case I didn't feel my time was of any concern. Even though I set up my rental as a one-way I was advised that this was a poor choice and that I should bring the rental back to their yard..? This would have been a huge inconvenience and I felt their may have been an agenda of sorts.

violeta L.
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Customer did not leave a comment.

Robert H.
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Perhaps have the Uhaul sign displayed more prominently. It not obvious till you are in the parking lot.

Gerald O.
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Customer did not leave a comment.

nidia P.
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Customer did not leave a comment.

Rikki T.
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Have them be more respectful to the customer

Julisa S.
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Took a long time to get helped, never make the costumer wait!

Alexander H.
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Customer did not leave a comment.

ARTURO P.
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The best

Alfonso E.
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Excellent service ...

KO MESSAN A.
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Customer did not leave a comment.

Carlos P.
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Customer did not leave a comment.

Cinthia E.
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Great, customer service !

Alfred R.
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Customer did not leave a comment.

Latasha T.
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They were very helpful very pleasant funny great customer service they put the cartoons on for my baby just a pleasant pleasant company and I thank them so much Jose and his dad

Martha B.
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Very good service Thank you

Joel T.
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My experience at the location was perfectly fine... not too much I could say my pick up was fast and easy. And my rental truck was very good

Liezl F.
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You guys still have the hod on my funds, it's been 3 days. When is it going to drop off

ARTURO M.
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Customer did not leave a comment.

GERALD P.
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Customer did not leave a comment.

Dick V.
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Very friendly and helpful!!!

Benjamin R.
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Customer did not leave a comment.

Orville E.
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We reserved the moving van on-line and it was the easiest part of the whole move! Pepe's Truck (UHaul) on Broadway confirmed our order, the van was ready when we got there. Very nice people and service! Highly recommend.

abel F.
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Customer did not leave a comment.

kaicie F.
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The location was good. The trailer was broken. They informed my father who was with me (outside), but not me (the one paying and signing for everything). When I got to my place to get my car onto the trailer the broken aspect was so bad we had to apply three bungees to the broken part to keep it from falling. We did that just to feel comfortable driving with it. That's horrible! Having to hope your rental stays together during your trip! I should've gotten a discount!

Alma R.
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Excellent customer service. We highly recommend this UHAUL rental.

Trevor M.
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There was not a problem at all. I had a great experience here.

Laura B.
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Customer service was great and friendly.

Bill S.
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Customer did not leave a comment.

Doug N.
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Customer did not leave a comment.

Peter M.
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Customer did not leave a comment.

ERNESTO G.
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Yes is excelent conpany

Harry B.
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Customer did not leave a comment.

James R.
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Lots of hidden charges went unexplained nearly tripling my cost, ...how do I get a breakdown without calling, i am hearing impaired?

MARC H.
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Customer did not leave a comment.

Toshiro S.
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Everything was awesome!! I'll always go back here!!

Raul I.
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Friendly staff

Terry L.
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Customer did not leave a comment.

Soni C.
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Customer did not leave a comment.

Darryl J.
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I did not appreciate that the proprietor was 15 minutes late. No apology was given for making a few customers wait.

No reviews have been submitted for this location.

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