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Robert V
Customer Reviews for Performance Pool & Spa Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used this location before. Very convenient. The truck on the other hand, never have I ever experienced a suspension so poor. Truck fell like it was coming apart. Horrid.
STEVEN SThe people were very nice , but we reserved a cargo van and unfortunately it was supposedly stolen the night before. They upgraded us to the 15 foot truck that was complete junk, we needed a truck for overnight storage and we had to purchase a lock to secure our merchandise, we should have been reimbursed for the lock as we were away from our house as the cargo van would have locked up. Now I have 8 locks at home with no use.
Brad FTruck door rattled non stop and loud. Truck started rough every time I started it. But it was clean and did the job.
DAVID BHappy and satisfied with your service. Keep it up!
EDGAR DWord class customer services
Hung HI'd say that the software they had to use to do the initial rental was somehow faulty. it all got arranged, but there was a problem with the U-Haul software and the employee had to use his own phone to complete the rental. weird.
roger mThank you great service and friendly.
JOhnny TTruck was clean and ready to go, a bit of a hassle figuring out the after hours pickup. Truck got the worst mileage of any truck I have rented from U-Haul (Started at around 7MPG, was averaging 6MPG at the end of the trip) and also seemed to lose power the longer I drove. Climbing hills on day 1 was considerably different than on day 3 when I would drop to under 60MPH when climbing similar grades that I could maintain at 70 originally.
Nelson RWe had to scramble because a half hour before our son was supposed to pick up the keys to his new apt, his property mgr said sorry, apt won’t be ready for 2 days! I called Perf Pool & Spa to extend but UHaul was already rented. They went out of their way to be able to get another truck for the other person and let us keep this one! Amazing service!! Really saved us from tremendous hassle! Will rent here again!
Susie KThe location folks wre great. The truck was ok, but crazy old. Having a bag of blankets, zip tied to the wall, made it super inconvenient for me to put things into the truck and to utilize that entire wall. I think the blankets should not be in there because they really get in the way.
Jeffrey BMy windshield wipers didn’t work. It rained alot. I had to sit and wait for rain to stop. I called in and they said they’d notate it in the order. I was pissed. They should have given me another van!!!
Kenton PYoung kid transferred the rental to his location as he was still open and took care of everything. Outstanding
Steve BI love this Location and I highly recommend it!
Brad HI booked last minute but was still able to get the truck i needed/was hoping to get. The worker that helped me was friendly, helpful, communicative and easy to work with. Ghe truck was clean and overall the experience was very good and there were no hidden or unexpected charges. I would reccomend this location for a uhaul rental.
Kallie BThe Uhaul support line is also great.
Matthew KNothing; they were prompt, courteous and check in was easy.
Deborah RVery smooth process. Just want to give a special shoutout to Anthony. He reached out to me on upgrading to a lager truck than I had originally reserved. And I’m glad I did! Everything fit, no second trips needed! Definitely satisfied, and will used their services again.
Brandon TCustomer service was excellent!
Geoffrey FThe most efficient UHaul dealer I have EVER worked with. Efficient and excellent to work with.
Lisa WZip
kip pGreat Uhaul...Friendly people.
William HFor the next renter. Check front end for problems. A lot of vibrating took place.
Martin TExcellent Service! Keep it up. It was fast and easy . Staff that attended me is so helpful. Thank you.
Edgar DThe truck was not clean on the inside. However, I notified the dealer and they made it right. Very much appreciated the service.
Steven KThe best location in Hudson,Wisconsin
CALVIN PEverything was great
Brad HExcellent support getting trailer mounted and removed when returned.
Peter SI called in advance and was given directions so we found it right away. Any way to put a directional sign on the county road or a sign on the building?? The staff was EXCELLENT!
Tim B