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Deanna O
Customer Reviews for Performance Pool & Spa Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fabulous Uhaul Location! I rent at least 3-4 times a month for my business and the service here is by far superior to any other location I have used. The staff is so kind.
BARBARA MIt all went well
ALLAN LI ordered from the Stillwater, MN location then had to drive to the Hudson WI location because there was no one at Stillwater at 4:00 in the afternoon to give me my reservation. He had left. Super inconvenient. $50 does not even begin to cover the extra time and money to drive that much further, even just the mileage you charge on the truck. I would look for any other option before using uhaul again. More expensive, worse service, and OK trucks.
Eileen DI would have rated you guy’s with an excellent, but you didn’t have the two dollies or the furniture dollie that I requested. Overall everything went very smoothly.
ANGELA FStaff was pleasant to work with
BRUCE SGood service
David KVery good service. Truck was efficient and met our needs.
KATHY HGood experience. Thanks
TIMOTHY ZGreat service, ensured everything was working properly and secured. Very nice. Bret.
BRET RThe truck had small holes in the roof. Had water damage to contents. Filing a claim with U Haul insurance. Otherwise everything went good.
Jerri FLocation is convenient and the staff was very helpful. Truck had graffiti on the side (they knew about that) and the gas gauge was malfunctioning.
KELLI MDrop-off was great! Easy and helpful!
Joseph TPaul was awesome and made the whole day better by being so helpful and accommodating.
Joshua GGreat customer service. Thanks again
Thomas MThe staff was friendly, professional, and efficient. The pick-up and drop-off processes were quick and seamless.
TERRY BThe customer service was excellent., You could probably use a little updating on the track itself. Other than that, everything was good and I appreciate your service helping me and my family.
DENISE AThe truck had not been cleaned or prepped.
Matt LThe check in for the lock Boxes I’m not a computer savvy person but I did figure it out a half an hour later if you want me to keep using your trucks for my business I suggest you figure out an easier way !!!!
JAMES GEverything went perfectly
Denis LStaff friendly, professional, and helpful.
LEE FAdd a ramp for the truck.
MICHAEL SExcellent Customer Service. Easy to work with answered all my questions before picking up the trailer. Highly recommend.⭐️⭐️⭐️⭐️⭐️
CHERYL AThe process of renting/ picking up and returning is simple and easy.
Aaron MOverall an excellent experience. Both people that helped me were very friendly and was in and out in a few short minutes .
Jason RNothing. But as for the place in Roberts, they need to set up call forwarding or something. Total waste of time.
Bela Bvery friendly and efficient staff
Joerg HEverything went well ,I can't complain about anything.
MARTY SAlways a pleasure with staff and facilities.
Patrick SOutstanding customer service!
Frederick WEasy pick-up and drop-off. Friendly staff!
Sharon SGreat customer service and good functioning U-Haul
Brianna HNice people on the desk!! Working in services costumer. Thank you
Leticia RNothing that I can tell the gentleman that I worked with was very kind very courteous I had rented the truck for a friend of mine and she ended up going over the mileage and still owed money and even though I used my card they did not come after me they went after her after showing proof that she was the one that wanted me to rent it that she sent me the money for it so overall I was very satisfied and the way they handled things
VICKI ANo obvious opportunity for improvement. This is my preferred Uhaul store. The place is clean and staff have always been nice.
RYAN LNo issues really with the pick up, however when I got to my apt to load I realized there was no dolly that I ordered, I assume it should have already been in there since it was a mobile pick up but I was charged for it and never was given it. But that’s the only issue I had.
Sheena HWay over priced , and the truck was horrible to drive! Again way over priced!!!!
Shandell HI am going to do another rental maybe next month, or in January 😊💯
LISELOTTE PThe app is less than reliable. I had to have it reset just to place the order and then it didn't work when I showed up for pick up. Came back and had to wait 45 minutes while they tracked the order down and reset it. The truck I reserved wasn't there. Give me people to deal with any day.
Kelli MUsed this location before. Very convenient. The truck on the other hand, never have I ever experienced a suspension so poor. Truck fell like it was coming apart. Horrid.
STEVEN SThe people were very nice , but we reserved a cargo van and unfortunately it was supposedly stolen the night before. They upgraded us to the 15 foot truck that was complete junk, we needed a truck for overnight storage and we had to purchase a lock to secure our merchandise, we should have been reimbursed for the lock as we were away from our house as the cargo van would have locked up. Now I have 8 locks at home with no use.
Brad FTruck door rattled non stop and loud. Truck started rough every time I started it. But it was clean and did the job.
DAVID BHappy and satisfied with your service. Keep it up!
EDGAR DWord class customer services
Hung HI'd say that the software they had to use to do the initial rental was somehow faulty. it all got arranged, but there was a problem with the U-Haul software and the employee had to use his own phone to complete the rental. weird.
roger mThank you great service and friendly.
JOhnny TTruck was clean and ready to go, a bit of a hassle figuring out the after hours pickup. Truck got the worst mileage of any truck I have rented from U-Haul (Started at around 7MPG, was averaging 6MPG at the end of the trip) and also seemed to lose power the longer I drove. Climbing hills on day 1 was considerably different than on day 3 when I would drop to under 60MPH when climbing similar grades that I could maintain at 70 originally.
Nelson RWe had to scramble because a half hour before our son was supposed to pick up the keys to his new apt, his property mgr said sorry, apt won’t be ready for 2 days! I called Perf Pool & Spa to extend but UHaul was already rented. They went out of their way to be able to get another truck for the other person and let us keep this one! Amazing service!! Really saved us from tremendous hassle! Will rent here again!
Susie KThe location folks wre great. The truck was ok, but crazy old. Having a bag of blankets, zip tied to the wall, made it super inconvenient for me to put things into the truck and to utilize that entire wall. I think the blankets should not be in there because they really get in the way.
Jeffrey BMy windshield wipers didn’t work. It rained alot. I had to sit and wait for rain to stop. I called in and they said they’d notate it in the order. I was pissed. They should have given me another van!!!
Kenton PYoung kid transferred the rental to his location as he was still open and took care of everything. Outstanding
Steve BI love this Location and I highly recommend it!
Brad H