Customer Reviews for Permaclean LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Permaclean LLC

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jill b. on

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Sean B. on

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This trailer hadn’t had a level 2 since April and I let the attendant check the lights and he said no problem Your all set. We’ll come to find out the left blinker made the right light go on and the right blinker made the left blinker go on so I drove 2100 miles using backwards turn signals. I’m a former general manager of a Uhaul center and it’s unacceptable that this trailer was dispatched. I dealt with it but it was tedious and uncalled for. I had no time to re wire the trailer myself. A discount credit on my Bill would be more sufficient at this time.

Kristin R. on

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I WOULD NOT RECOMMEND THIS DUMP OF A PLACE TO MY WORST ENEMY. I SAT IN A 100 DEGREE 2x2 GLASS ENCLOSED JAIL CELL WAITING FOR 1.5 HOURS FOR THE COMBO LOCK TO GET THE KEYS TO THE UHAUL WHICH I PRAYED THAT I WOULD OBTAIN PRIOR TO COLLAPSING FROM A HEAT STROKE. TOOK 30 MINUTES TO GET A UHAUL REPRESENTATIVE ON THE LINE, WHO THEN HUNG UP ON ME RIGHT AFTER SHE PROVIDED ME WITH THE COMBO. THE DROP OFF LOCATION THEY PROVIDED ME WAS DIFFERENT THAN WHAT I SELECTED ORIGINALLY. I HAD TO PAY FOR THIS HEADACHE? THIS IS WHAT THEY CALL MOVING MADE EASIER?

Keith B. on

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Professional and courteous

Delos J. on

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John S. on

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ian N. on

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Outside mirror on passenger door needs to be tightened to prevent slipping out of position.

Angeles A. on

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Jenny T. on

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Everything was perfect!!

DAVID P. on

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Everything was smooth and seamless for our drop off.

anne m. on

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The truck wasn't a terrible mess, but there was trash in the cab from previous renters as well as dirt and broken glass in the back. We had to clean it before loading it. Overall a great rental and really convenient

TOM M. on

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armen k. on

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Peter S. on

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Always nice to deal with, and efficient. No waiting.

Daniel F. on

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distance between office/key drop off and truck drop off is far ... far enough that the office manager got in her car to drive to me to give me the keys (which defeated the purpose of me using the mobile app) and then had to walk that distance when I dropped the truck off because the key drop is in the office, not in the truck parking lot. Suggestion - put a key drop in the parking lot.

thomas p. on

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No comments everything was great!!

JENNIFER C. on

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Great amount of parking

Mark C. on

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sal l. on

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clean your trucks before you rent them out and make sure there aren't furniture pieces in it before you do so

Bruce P. on

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I booked via internet at $77 for the rental. The local dealer wanted to charge me $180 for this rental. He had me call Uhaul central office to straighten this out. THat took over 15 minutes on my phone with Uhaul before they agreed to update the system to the agreed upon $77 rate. Also, the equipment was ancient. It was a 1982 trailer. It smelled like it had been used to haul trash. It smelled terrible!

Lindsey F. on

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No visible signage to let us know where to drop keys. I had to walk the perimeter of the building in the rain, as we parked where all the other trucks were, but it was nowhere near the door to drop the keys

zachary k. on

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charlotte b. on

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John V. on

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maryellen g. on

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david m. on

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papagiannopoulo s. on

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Gregory D. on

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I wanted to rent from here, but apparently the official U-Haul website booking made the reservation at a different location. I was taken care of at this location anyways

Gregoria C. on

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Excellent service !!!

Julie V. on

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maryellen g. on

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Keep it just the way it is, you guys are awesome! Thanks so much for such an enjoyable experience!

rose s. on

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Allison P. on

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Marc R. on

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Agent was efficient — pick up and drop off was easy.

Josie H. on

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MY FIRST TIME WAS VERY HAPPY

Thomas W. on

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Paul went out of his way to get we the truck I needed.

scott h. on

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Quick in and out service, we only needed the van for a few hours and it was a seamless process with very helpful staff.

alicia a. on

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Janine C. on

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Joshua K. on

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peter p. on

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Great customer service!

Diane M. on

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james j. on

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Don't let customers smoke in vehicles , it leaves a bad smell.

Cary W. on

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Peter G. on

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michael c. on

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rick V. on

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david O. on

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Paul was not helpful or curiosity, he used the wrong email and phone number for the reservation after the correct information was given to him multiple times.

joseph t. on

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sandra w. on

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Rented a 15’ truck and forgot to put gas in. Only drove 14 miles so figured I’d probably get charged for 2 gallons of gas @ $4.75/gallon. To my surprise I was charged $25. Called and was told that’s what the “system” automatically calculates based on the gas gauge. Will NEVER rent from Uhaul again.

David G. on

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Michael P. on

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I was overcharged by 18 miles. I dropped the key off after hours and noted the ending mileage. When billed the last two odometer numbers were transposed from 24 to 42. I measured actual miles to be 20 or 21 not 38. Local manager disagreed, no credit given.

GLENN R. on

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Noticed truck seemed a little loose when i first drove it. It never seemed right the way it handled. When i fueled up to return truck i noticed the right rear tire blown out. That explains the loose feel.

bill h. on

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Larry g. on

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the experience was good

Martin B. on

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Service and experience is always great. Paul and the team are top notch!

Ralph C. on

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Martin B. on

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Staff is professional, helpful and friendly. Highly recommend!

James K. on

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Your online application was impossible to use. It would not complete a transaction, it took forever to move between screens and did not allow me to successfully return the truck. I would much rather deal with a counter person if that is how the app works.

bill h. on

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Great service

Doug A. on

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Everything went great ! Truck ran well and my son loved the jack for his I tunes .

Aliro O. on

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You don’t need to improve anything. Everything was great even the lady ( employee- dispatcher) ; she is kindly professional. I would recommend you. No doubt. Thanks

Larry g. on

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cannot think of any specifics...great rental experience

bill h. on

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Thomas K. on

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Efficient staff, smooth transaction, clean vehicle: very satisfied customer! Thank you!

Jeffrey K. on

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Edward W. on

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tom w. on

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mike k. on

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The truck was clean, it drove and ran beautifully. The rental process was quick and easy.

Martin B. on

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Professional staff. Courteous and very helpful. Five star!!!

Jessie S. on

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Dinesh K. on

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Mara Lee G. on

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We had to drive two hours pick up a truck and then had to drive to a different location half an hour away to pick up the trailer. Then we had to drive to a third location to get the trailer taken off and put back on because we weren't told until we picked up the trailer that we had to take it off to load the truck. This added hours to our day. To make matters worse, the trailer blew a tire halfway through our trip. Also, there was old gum stuck to the passenger seat and windows of the truck and there was garbage left in the cab from whoever had driven it before us.

Paul C. on

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Very helpful, accommodating office!

Andrew H. on

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Check engine light came on. Did not have any issues with the truck though. The trucks gas mileage is poor. I was not made aware of taxes or fees when I picked up the truck. Would have liked to know beforehand.

Nathaniel S. on

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Gerard M. on

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John L. on

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Ida M. on

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henry b. on

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saeed m. on

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deidre c. on

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Very accommodating!

Michael M. on

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No issues and no suggestions - was seamless and easy

Edward O. on

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douglas j. on

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Bill H. on

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It is confusing about how to drop off the rental outside of the normal business hours.

James L. on

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dennis p. on

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John D. on

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Paul Burrachio, the owner, was wonderful and informative, he took the time to show me how to use functions on the truck. The truck was spotless and comfortable. Thanks Paul!!

Margaret C. on

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It appears all online communications, from various sites, don't always carry over. Friendly and knowledgeable staff. Would definitely recommend this site to friends.

Paul C. on

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Maybe put bright sticker on emergency brake release knob. It was hard for me to find.

kate t. on

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anthony i. on

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The pickup location was 35 minuets from my house and the trailer was bigger than I needed,but the cost was the same. The drop off destination was incorrect (4 1/2 hours away) but l caught the mistake. Wait time on the phone to correct the mistake was long, took three people to get the drop off location changed.

harry b. on

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Get your reservations Wright!

Mary-Ellen D. on

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Better signage as I had trouble finding the entrance.

John S. on

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Paul is the best. Rarely does someone work this hard to make a customer happy and with that come back for more!

Timothy M. on

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Quinn S. on

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Need better lighting for late drop-offs or pick-ups! Parking lot was pitch black! Office area was lit but not parking lot.

Deynecourt B. on

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don w. on

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