Provide clearer directions as to where to leave the trailer. The instructions say to put the trailer in the main parking lot. I did so, only to learn that it is supposed to be in the back lot. The employee said that he would take care of it, but clearer communication would be helpful to others.
William D.
Customer Reviews for Permaclean LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was efficient and professional. Paul was great. I'll be back.
chris L.Good
Willian C.Our truck was not there when we arrived for pickup. They changed the location to 30 minutes away. Instead of trying to help us, the manager just kept on eating and telling us there was nothing he could do. If we didn't need a truck that day I would have cancelled.
Morgan G.Everything was great. Paul who I dealt with was very professional. Made this rental experience terrific.
artthur H.Nothing to improve upon - great experience.
VICTORIA Z.Everything was perfect.
chris L.As Uhaul appears to be forcing people into renting and returning via an on line app there should be free wi-fi or wifi with a code for renting and returning vehicles. I had no signal either via wifi (as there is none at this location) or via cell. Makes returning a vehicle much more difficult than it needs to be. The hours at this location are incredibly inconvenient as well - closing at noon for a service industy - really? I had no choice in my pick up location as U haul does not let you choose, they assign based on vehicle availability.
Jon H.Dropped off outside of normal business hours. Process was very straightforward. No hiccups.
Mark B.This was not the location we chose but one 45 minutes away...we were contacted the night before telling us our reserved truck wasn't available.
CHRISTOPHER G.Excellent service
Cary W.The mobile APP is horrible. I tried for over 45 minutes to return my rental to no avail. I ended up just propping the key in the drop-off box. Checking the rental out did go ok, albeit slow...
Richard R.Online Change of drop off location does not work and impossible to find someone on the phone that will help. Either not correct region or just couldn't do it. Everyone gave me different phone numbers to call and none picked up. Permaclean location is as fantastic though.
Eric B.Excellent and very kind person in charge.
YGOR C.Excellent service
Cary W.Drop box wasn't clear. I had to call and wait to get someone to help me find where it is.
Daniel S.There wasn't any cell service making using the app impossible, had to drive out of the lot and down the street for each request the app was asking for. Lost nearly an hours worth of time on check in and check out.
Courtney O.Can't improve anything! Paul is top notch, professional, everything was clean during this pandemic. Highly recommend to all!!
adrien T.Can't improve anything! Paul is top notch, professional, everything was clean during this pandemic. Highly recommend to all!!
adrien T.Lug nuts not tight, I pointed this out to person assisting me. Trailer was clean
Alexander R.The app isn't working so we couldn't complete the return and we called to ask for assistance then we were put on hold for 50 mins
jessica M.Advice on getting truck routes to NYC.
edward D.Great experience as always!
VICTORIA Z.The process was quick, the staff was knowlegable, thank you.
JOHNIS M.The location is a Hertz rental that also has UHaul. Their hours are odd, so any drop off after noon needs to be done in a key drop box. I didnt know that, but they were very nice and called me the next day to confirm the drop off was all set.
Nathan G.Excellent experience as always
Victoria Z.Truck was like brand new. Owners were awesome.
Ryan A.Everything was fine with my customer experience.
rhuartur H.Better radios
Neil S.We just dropped keys in slot after hours
Art S.I ordered/paid for a set of furniture pads but they weren't with the truck when I picked it up and there was nobody on-site to ask.
Cyrus T.Mobile site was down when I dropped off the van and your records showed an incorrect amount of fuel when I picked up the van
Simon M.Paul was very helpful and overall a great guy!
SUSANA S.Though the location is great and easy for mobile pickup and drop off, the equipment this time was not so great. The cargo area had many leaks on the roof and many of my stuff including furniture got soaking wet due to the rain. I've been renting U-Haul for several years and have never got an equipment in such condition.
Fernando M.Checking out was a pain. All the photos !!! And the location when the ATT signal is poor there
ERIN K.Only negative was the truck only had a quarter of a tank of fuel when we picked it up.
Debra H.We used the trailer to pick up some wood from Home Depot, it was clean and workout out perfectly. Thanks!
CHELSEA B.truck was barely safe - missing parts and terrible.
MARCA G.Woman that I signed the paperwork with and obtained the key from was very welcoming and kind. Parking lot was clean and easy to exit from.
JOSEPH A.Everything perfect!
David O.Too far away from my home. Completely unacceptable assistance from scheduler and very unprofessional.
Bruce L.It is difficult to rate the drop off location as it was closed. That said, the parking lot was very easy to navigate. The only challenge that I had is the mobile app connectivity was difficult there (not sure if it was my mobile phone or the location so I was unable to finish the drop off procedure there and had to send an email to the location.
Christopher B.The people were very helpful and easy to deal with
FREDERICK C.There were smoked cigarettes in the ashtray. Vehicle smelled of smoke. Viper blade was Partially torn off. Vehicle took a long time to finally turn over and start each time.
DANIEL K.Efficient, friendly and helpful service. Thanks!
David R.Agent was professional and friendly. No comments on improving.
William B.Tell me when I'm signing the forms that I'll have to take a picture of the vehicle when dropping off - or be charged extra. The guy didn't mention it and although it might have been in the paperwork fine print, he should have said something. Although I did receive a text, it was too late by the time I got it to go back and take a photo. I have rented U-hauls in the past, and thought the procedure would be the same. Guess not though. I am guessing the agent might NOT mentioned this on purpose, since it basically means that you get double what's charged for the truck when you charge the $20 “convenience†fee if a photo isn't taken.
Kim F.Ok!!!
RAYMOND F.I was so impressed by the rent by phone process. It was so seamless and easy to use - I was in a pinch and was able to rent/pick up in 15 minutes. I found it much easier than any in person experience I've had with U-Haul (not that they've been bad!). It is a great product and I will certainly be letting my friends know!
Camille M.Easy and safe transaction. Very nice folks. I have rented many times before, and will continue to do so. Thanks again.
karl F.The instructions were overall pretty helpful. The one for locating the ID number on the side of the truck was a tad confusing. It said “bottom left side of truck†which could mean different things depending on which way you're facing the truck. I happened to be behind the truck, which made the instructions wrong. They were meant for if you're facing the front of the truck. No big deal. Minor improvement. :) thank you for the ease of use!
Micha P.The set up was nice. The gentleman even went out of his way to put aside something aside I left in the truck. Great service.
theodore W.Not a good location and no help. The pickup process was way too long.
Don M.Everything was great and Ready Thank you !
ROLANDO R.