Dennis J.
Greeted and welcomed, rental hooked up to perfection, return made easy, great experience.
Customer Reviews for Perrins Past & Present LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Perrins Past & Present LLC
Manfred J.
The folks at Perrin's are always great to talk to.
Karen W.
To start off, I requested an auto transport and was told that would be no problem but, the day before I was supposed to pick up the truck, I get a call and was informed they would only be allowing me to have a car dolly because Klamath Falls does not allow auto transport trailers to go over the road. They didn't even give me 24 hours notice! Then the charging ports in the U-Haul truck, to charge your phone, didn't work so we had to improvise and fix them ourselves. Then the running lights, the lights that let you know that a trailer is on the road in front of you if you're driving on the highway at night, went completely out! It was storming and hard to see vehicles whose lights worked much less a vehicle whose light were out and it caused an accident. This poor man went off into a ditch to avoid hitting my truck that was on the trailer with no lights. I had to pay for another stay in hotels for that night BECAUSE the lights didn't work!! How did U-Haul compensate me for that? They charged me more money when I turned my truck in because I was 98 miles over what they alloted. When I called U-Haul corporate office to dispute the 98 miles, I sat on hold for an hour only to be hung up on before I could even say a word!! Will NEVER use U-Haul again, what a joke!!!
Jeff S.
Made moving experience less stressful very helpful
Manford J.
Dropping off the truck was a pleasant experience, fast and the people were very nice. They were very apologetic about the marijuana stink. Very nice people
Gary C.
No improvement needed. Awesome people
Vicki W.
Was expecting to walk around the truck and make note of any problems. Didn't do that, so I took pictures.
ROBERT B.
There was no one there & we have been trying for two days to confirm that they have gotten the paperwork & completed the return - but as of yet (no callback or response)
Harry A.
n/a
william B.
the company owner, Ross, was outstanding. Cannot say enough about his customer service. He went above normal to get me set up and provided very useful information on my towing. His pleasant demeanor and willingness to answer all my questions allowed me to have a great, safe trip home. THANK YOU ROSS!
Ronald N.
Great place to find some neat old stuff .
Kyle Tristan J.
Excellent service and lovely owners... Definitely my favorite Uhaul rental location!
DAVID R.
It was close to home
Christopher D.
This was not the spot that I wanted to pick up from when I reserved 2 weeks ago. I had to drive 50 miles out of my way to pick it up. Staff that I talked to who let me know that I would have to pick it up in a different location than the one I reserved were rude and unhelpful, they could be reached at 541-744-4480. Next time I will use Budget or Penske, do not recommend this service to anyone
JAMES W.
Perfect! Made a new friend in our new town!
David E.
Nice and Friendly
Ross P.
Get them more equipment.
Kimberly W.
Nothing! Great place & professional people!!
CORBY R.
This is not a complaint about the location, but about the u-haul website. It's user friendly and helpful, but if the trailer or truck is not available at your desired pick-up location, the whole process just errors out instead of redirecting to other nearby locations.
Matthew H.
Wonderful people with great and warm attitudes.
Helen S.
Fantastic customer service!!
Brian J.
On the tow dolly I rented the tire straps on the right side of the dolly would not "cradle"the tire properly and did not notice it till I was at the location to tow my car the strap only held the tire down the center and I think that was not real safe. It should be looked at before future renting out.
James A.
Absolutely nothing, everything was perfect!!
Sandy M.
Very friendly people even though their sign said closed they were there and we're willing to help us before they actually opened
Lori R.
The people were great except they gave us a truck with an empty tank of gas, and a broken appliance dolly. We barely made it 3 miles to the gas station.
Dale F.
Will do business with this location again. Excellent people
Kimberly P.
this location was good..
Charles W.
Local service in a rural area is a blessing for us.
William M.
Ross is very good to do business with and helpful to get the equipment on time.
Dale F.
Great service at drop off. Great people!!
Ken Y.
Very nice folks. Will use them again. Thank you again
David C.
Great People very friendly
James H.
Highly recommend this service. The operators were very friendly and helpful.
Jeff O.
I am a very satisfied coustomer. The agent was very helpful and he was a very good businessman. I would recommend everyone in chiloquin area to go to 97 antiques for all there uhaul needs Thank you Ross
DICK L.
Made transporting my Mini Cooper very easy. No improvements necessary.
Michael B.
Best service I have ever received, prompt efficient, recommend to everyone. Far and above best uhaul.
GLENN A.
Daryl did a greal job fast and friendly
BOB S.
The Perrin team got the job done. A real asset to the area
GLENN A.
This provider was fast and helpful. Would rent and use this provider again asked if i needed packing supplies hand truck boxes tape. 5 star provider
MICHELE L.
They were very friendly and helpful. Service was notch. I have already told other what a great place to rent a UHaul from. Thank Ross for me. One of the cleanest trucks ever.
JONATHAN C.
They had not been in business long. Very little equipment to choose from.
Roger S.
When you reserve a trailer 10 days in advance and the pickup location is confirmed, I was then notified 24 hrs before that my local dealer did not have my size trailer, I was told I could drive 20 miles each way out of town. I became very displeased when less than 10 min after arriving at dealer, my in town crew was there to pick up another trailer for a customer. Exact same size trailer I needed. Why pickup for one customer but not another.???
Pam H.
very friendly
Pam H.
fairly new location but they are extremely helpful and nice.
linda E.
The Perrins were extremely helpful and I could not have made it without their help, suggestions and professional advice. They were great and I would not hesitate to recommend or use them again
Jamie D.
Everyone there was super nice and helpful.
brenda F.
If someone in Chiloquin needed a uhaul I would say they are available there. He had a weak connection to the internet and the website was unavailable when he did get on so getting out effieciently was not an available option. I did not originally book my uhaul there but was told this was the only available truck to me. This site was 25 miles outside of Klamath Falls so difficult for me to get to therefore convienice was not an option. Overall experience in Klamath Falls OR below average.
Benjamin C.
Thank you so much for your friendly excellent service!
Jim L.
Having a truck pick-up in Chiloquin made a huge difference for us and saved us 1 1/2 hours twice. Ross was very helpful and accommodating. The one thing we'd suggest is to change the phone message to include something about being a U-Haul dealer.
LEE C.
Excellent service.. Everything went great!
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