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ROGER K
Customer Reviews for Perrins Past & Present LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I noticed a disrepancy in starting mileage. Papers said 14601. I didn't look at odometer leaving at start but after driving 22 miles it read 14672!
MARDI NAllow 24hr pick up at all locations
Thomas BI don't think anything they where very helpful made my experience pleasant I would recommend this company to anyone who asks.
Aaaron GDealer was great!!
Rick WNa
Dustin PTruck was not in location we booked . Yet three sat on lot where we did book from for the 42 hours we were in KFALLS. Picked up out of town with only 80 miles of gass in it. Returning guy said it was to be returned in Tx, not what was accurate. Tried to get money for gas, when it had 100 more miles than when we picked it up. In using you in past, similar experience....no truck available in size we rented, etc.
Nancy HEverything went smoothly even after realizing the fuel tank had a hole in it I got a replacement and was back on the road in 5 minutes
John SWe were impressed by the kindness and professionalism we experienced when returning the rental. They were fast, friendly and efficient in getting the check-in inspection and final paperwork done so that we could be on our way. Very highly recommend this place and would definitely use again.
Dawn SI had to drive to Perrins, 52 miles round trip from my home. I was offered an extra day on the rental to go there and pick it up. I could have used 50 bucks off the cost. But I took the day because weather was moving in and I may have had to postpone my trip a day. I did not. Trailer was in good shape except for the tires were ready to be replaced.
Steve NThe company service was excellent. The truck was ready when we arrived and the return process was great. Highly recommend this dealer.
Ferrin KVery polite and hospitable people at this location.
Ronald APerrins is the BEST service ever. Make sure you tell them "thank you!"
Cathy CDid not go inside to return the truck, this is a very large 2nd store with lots of merchandise on the grounds outside. The owner was very nice and conducted business very quickly. A very good experience.
Willam WVery friendly.
robert mBest experience I’ve ever had with u-haul!
Bryan Gthank you
Eugene DThis is a share location in a beautiful setting. We turned in our gear after hours using the UHaul App. It was seamless.
Brion PSo friendly!
Soleil MI was supposed to pick up at a location in Klamath Falls & given confirmation. I ended up having to pick up a day earlier at this location. Now I’m paying for an extra day of insurance as well as driving to another location to purchase a lock. Dragging around a trailer on Halloween Night made it impossible to get in or out of places I planned to go while in the area. Fortunately my hotel reservation was at a place that was able to accommodate the parking situation. I was given a drop off location at the time of pick up. This changed as well & even the changed location would not accept the return.
Karen SKeep doing what they're doing. Very friendly and supportive.
Ted TAwesome people and Friendly. Good location.
eric cNo improvements needed!
Babbette MNo one was there just used drop key
SCOTT DIt took forever to return truck using the u-haul website as reception was not good. Business was closed. I have returned equipment here before and the person was great.
SUSAN WSo let me get this straight I go from Bend Oregon to Chiloquin just to get my truck can you try and make me take it 40 miles the opposite direction to drop it off once I'm on the coast and then have the audacity to try and charge me a wrong destination drop off is the 15,000 locations not for my convenience?
Coby KThe trailer worked great, but one of the tires had a slow leak. Luckily I had a compressor with me.
James BVery pleasant service and very interesting store.Even if you don't need a truck,Perrins is a great place to find other things you may need.
Wendell DThis is not primarily a Uhaul business and does not look like one so, it is difficult to rate 'clean and inviting' here. It is a second-hand variety store. As such, it is cluttered and not 'white glove clean. It is very inviting (I spent 2 hours there AFTER my return was done!) and the owners make you feel right at home in their shop. On the flip side, Uhaul only locations are clean but not particularly inviting. Commercial/institutional with brown and orange geometrics just isn't inviting. The staff are efficient but, otherwise unremarkable. Perhaps a more inclusive question for both types of facilities would be 'clean and well lit inside and out?' It would also imply safety is a priority for Uhaul. It also sounds more business-like and gender-friendly (I have serious doubt a male would describe any space as being 'inviting'). Thanks for asking -
Janet MRoss and his wife were so helpful and quick. Thank you for helping me make my moving so much smoother! Also- an amazing and very cute antique store!
kazhi vBugs and dirt all over the outside of the truck when I picked it up.
SEAN VGreat team there, friendly, knowledgeable, honest and fast! Check out their collectibles, great prices too!
John BThe employee Ross, was a very nice man, helpful explaining tips and proceedure for use.
Ron MEasy and fast drop-off.
JOHN PGreeted and welcomed, rental hooked up to perfection, return made easy, great experience.
Dennis JThe folks at Perrin’s are always great to talk to.
Manfred JTo start off, I requested an auto transport and was told that would be no problem but, the day before I was supposed to pick up the truck, I get a call and was informed they would only be allowing me to have a car dolly because Klamath Falls does not allow auto transport trailers to go over the road. They didn't even give me 24 hours notice! Then the charging ports in the U-Haul truck, to charge your phone, didn't work so we had to improvise and fix them ourselves. Then the running lights, the lights that let you know that a trailer is on the road in front of you if you're driving on the highway at night, went completely out! It was storming and hard to see vehicles whose lights worked much less a vehicle whose light were out and it caused an accident. This poor man went off into a ditch to avoid hitting my truck that was on the trailer with no lights. I had to pay for another stay in hotels for that night BECAUSE the lights didn't work!! How did U-Haul compensate me for that? They charged me more money when I turned my truck in because I was 98 miles over what they alloted. When I called U-Haul corporate office to dispute the 98 miles, I sat on hold for an hour only to be hung up on before I could even say a word!! Will NEVER use U-Haul again, what a joke!!!
Karen WMade moving experience less stressful very helpful
Jeff SDropping off the truck was a pleasant experience, fast and the people were very nice. They were very apologetic about the marijuana stink. Very nice people
Manford JNo improvement needed. Awesome people
Gary CWas expecting to walk around the truck and make note of any problems. Didn't do that, so I took pictures.
Vicki WThere was no one there & we have been trying for two days to confirm that they have gotten the paperwork & completed the return - but as of yet (no callback or response)
ROBERT Bn/a
Harry Athe company owner, Ross, was outstanding. Cannot say enough about his customer service. He went above normal to get me set up and provided very useful information on my towing. His pleasant demeanor and willingness to answer all my questions allowed me to have a great, safe trip home. THANK YOU ROSS!
william bGreat place to find some neat old stuff .
Ronald NExcellent service and lovely owners... Definitely my favorite Uhaul rental location!
Kyle TIt was close to home
DAVID R