Customer did not leave a comment.Meghan S.
Customer Reviews for Personal Mini Storage Apopka
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect turn in experience. Staff was cheerful and I had no issues at all. Thank you!Peter V.
Customer did not leave a comment.Kevin D.
Great service and very helpful ownersRachel B.
The district manager was extremely helpful & professional. I'll definitely rent from this location again.NEHEMIAH W.
Customer did not leave a comment.EDWIN C.
The owners are great.JORDAN K.
Customer did not leave a comment.THERON P.
Very friendly and helpful staff.JEFFREY H.
No improvement needed , they were super friendly and helpful. Equipment was very well maintained.BRADLEY S.
truck was clean, but was very rough to drive. Was very concerned about truck making the trip. It made it, but with A LOT OF VIBRATION. Possibly from from tired not being balanced or rotated. Tread showed very uneven wear. Would not have accepted truck if I had any other options.Melvin H.
Customer did not leave a comment.ARIEL P.
The staff was friendly, quick and helpful.MICHAEL O.
Customer did not leave a comment.JUNIO J.
Customer did not leave a comment.Tameshia A.
Very easyDAVID H.
Customer did not leave a comment.SUPBRENA A.
Very friendly staff!JOHN S.
Quality Control in the "movers helpers" department. Both loading and unloading phone numbers I was given by U-Haul had voicemail mailboxes not in service. I paid for movers and received ZERO movers. Then I had a 45+ minute runaround on the phone, where I was placed on hold and transfered FOUR TIMES! Before you post a moving company on your movers list, how about checking to see if they can actually be contacted with the number you provide!!!!THOMAS C.
Customer did not leave a comment.Angela T.
Very nice people running the storeJAMES B.
Contactless pickup and drop off was not great! The mileage and gas were off when I picked the truck up and even though I logged with photos. I was still charged for 35 extra miles. Truck was dirty, drivers side door did not open from the outside! That is a safety hazard! Attendants were helpful and pleasant though at that location.Vedanta S.
Super friendly super fastâ€¦ you guys rock!!ROBERT H.
The vehicle needed maintenance. Warning lights were on for two different malfunctions an or service. It was the only truck avail so I had to chance it for a short distance move. Also the truck was shaking once it attains 55 MPH. Other than that customer service at check in/out was amazing.👍CARL S.
The drivers seat had a big piece of tape over a hole in the seat and with the heat it kept coming off and sticking to my leg. Uhaul needs to fix this please.DARLENE H.
My GF used this location for a couple of years as a storage facility and the managers are the best and friendliest.Robert S.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.RALPH D.
Customer service sucked.DONNA T.
Service wasn't good, it took over 25 mins to get our trailer and we were the only ones there!Emily A.
friendly accommodating services, experienced and knowledgeable staff, explained equipment patiently and thoroughly, fast service, highly recommend this locationROYICE R.
Customer did not leave a comment.Demetrius H.
if the managers continue helping other customers as they did me you can't improve excellence.Charles S.
This was an easy transaction, truck was ready and check-in was fast. Wonderful to deal withRUTH N.
They are awesome and I'll be back again!Max S.
Customer did not leave a comment.HORACE A.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Brian L.
Friendly staff made getting truck nice and easy.CHRISTOPHER B.
Customer did not leave a comment.YVETTE J.
Great service, very helpful and friendly. Truck checkout was done very quickly. Would highly recommend this location for anyone looking to rent a truck from u-haul.MICHAEL L.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.THOMAS L.
Brad and his wife was very helpful. Thanks guys, great service.LIVINGSTON S.
We had great service at the Public Storage! They even stayed late to accommodate our hours. I would totally recommend them.TOM L.
Your resident managers, Lisa and Brad exceeded my expectations. They came out to my car to get information for reserving trailer in St Pete. When I returned to them, they did everything and were very efficient and personable. I would recommend their location to all my friends. They were great. I Could not ask for anything else, they went above and beyond!!Linda C.
Uncommonly kind people, this was textbook souther hospitality. The folks here were simply phenomenally good.Francisco A.
I think there is no understatement here, there is no way these guys can do anything to improve the customer experience: attentive service, throughout explanations without overburdening folks, they accommodate you far beyond their responsibilities just to ensure that you have a safe and easy move!Francisco A.
Managers Brad and Lisa were very informative about the operation of the truck.Jeffrey H.
Incredible customer service, by far the best experience renting a U-Haul. Thank you so much!MONIKA T.
They were GREAT!!! And good conversation. We experienced an issue that was world wide and they got everything handled.Eric W.
Customer did not leave a comment.Diane D.
We love Lisa and her husband, they are very knowledgeable, kind, and professional.Cheryl C.
you intial pickup spot gave me bad info causing extra cost. I told them where I was dropping the truck in freeport and they said that would be fine. went back next day after a call from uhaul and the girl that handles was off do to virus. U charged me $21.00 for something I had no control of. not a happy customer KenIB J.
Customer did not leave a comment.ariel P.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Javad G.
This is by far the best location to rent a Uhaul from. The staff goes above and beyond!RANDOLPH S.
Just keep being as you were with me. Welcoming, efficient, understanding , friendly and efficient! Awesome service. Thank you!Judi S.
If they say the hours of operation at that facility start at 6:00 AM they should have someone there. The sign on the door said 9:00 AM which is not even close to what the hours were supposed to be according to the on-line adTODD L.
Customer did not leave a comment.JENNIFER F.
Dropped off after hours when closedHolly F.
Customer did not leave a comment.Bradley H.
Customer did not leave a comment.Vanessa S.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Robert D.
My recent visit was awesome. Excellent service.Edith Marcolina R.
Customer did not leave a comment.Caleb W.
Customer did not leave a comment.Ramy M.
Customer did not leave a comment.Mark D.
Service was fantasticDaniel M.
Very wonderful experience, fun yet very professional service.Tod T.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Eric H.
Excellent service. Friendly & helpful staff. Look forward to renting again in the future. ??????James G.
Brad, Johnathan, & lisa were all very professional & nice. This was my first experience renting a truck... Wish we had a slide out ramp/ it would have been easier to load & unloadâ€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦.Rebecca Anne W.
Brad and Lisa were amazing!SHERRI F.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Jefferson S.
Excellent Service and Excellent Experience. I highly recommend them!Loyda W.
Excellent customer service.Barbara L.
Customer did not leave a comment.Andre G.
Great Service because of the friendly Staff.Geovanni T.
Super fast and friendly!!Richard K.
The owners are great and accommodating... they made the experience much much better!!JIM V.
Very professional and efficient. I would use them again.Ray F.
My experience was great. Can't see how you could improve. The gentleman that helped me went out of his way to get me what I needed. He saved the day. I was and am truly grateful. John KJohn K.
Mr. & Mrs. Steele are a wonderful team--rented here twice--each time, very friendly and helpful, both in-person and over the phone. Stayed late on Saturday until I arrived so I'd be able to move my family member's items that evening. Ron MaceRon M.
Customer did not leave a comment.Gabriel M.
This was the best U-Haul experience ever, and I'm 59 yrs old and moved WAY too many times, lol. I will definitely come to this location again and recommend them to everyone. This couple was knowledgeable, professional, kind, friendly, and very helpful. A+ :)Cheryl C.
It was all good. ThanksWest M.
Customer did not leave a comment.Steve W.
Everything I needed and expectedGARY W.
Customer did not leave a comment.Tom B.
I have rented a truck from this location twice now. The people who served me the first time were professional and friendly, which is why I rented here the second time. I will be back a third time. :-)PAUL L.
Customer did not leave a comment.Caleb W.
Always super helpful & reliableCichele F.
My rental experience was one of the best thus far. Everyone from the reservation agent to the rental store employees at the pick up location was very professional, caring and friendly! Thank you all for a wonderful experience.Rhonda S.