Emily A.
Service wasn't good, it took over 25 mins to get our trailer and we were the only ones there!
Customer Reviews for Personal Mini Storage Apopka
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Personal Mini Storage Apopka
ROYICE R.
friendly accommodating services, experienced and knowledgeable staff, explained equipment patiently and thoroughly, fast service, highly recommend this location
Charles S.
if the managers continue helping other customers as they did me you can't improve excellence.
RUTH N.
This was an easy transaction, truck was ready and check-in was fast. Wonderful to deal with
Max S.
They are awesome and I'll be back again!
CHRISTOPHER B.
Friendly staff made getting truck nice and easy.
MICHAEL L.
Great service, very helpful and friendly. Truck checkout was done very quickly. Would highly recommend this location for anyone looking to rent a truck from u-haul.
LIVINGSTON S.
Brad and his wife was very helpful. Thanks guys, great service.
TOM L.
We had great service at the Public Storage! They even stayed late to accommodate our hours. I would totally recommend them.
Linda C.
Your resident managers, Lisa and Brad exceeded my expectations. They came out to my car to get information for reserving trailer in St Pete. When I returned to them, they did everything and were very efficient and personable. I would recommend their location to all my friends. They were great. I Could not ask for anything else, they went above and beyond!!
Francisco A.
Uncommonly kind people, this was textbook souther hospitality. The folks here were simply phenomenally good.
Francisco A.
I think there is no understatement here, there is no way these guys can do anything to improve the customer experience: attentive service, throughout explanations without overburdening folks, they accommodate you far beyond their responsibilities just to ensure that you have a safe and easy move!
Jeffrey H.
Managers Brad and Lisa were very informative about the operation of the truck.
MONIKA T.
Incredible customer service, by far the best experience renting a U-Haul. Thank you so much!
Eric W.
They were GREAT!!! And good conversation. We experienced an issue that was world wide and they got everything handled.
Cheryl C.
We love Lisa and her husband, they are very knowledgeable, kind, and professional.
B J.
you intial pickup spot gave me bad info causing extra cost. I told them where I was dropping the truck in freeport and they said that would be fine. went back next day after a call from uhaul and the girl that handles was off do to virus. U charged me $21.00 for something I had no control of. not a happy customer KenI
RANDOLPH S.
This is by far the best location to rent a Uhaul from. The staff goes above and beyond!
Judi S.
Just keep being as you were with me. Welcoming, efficient, understanding , friendly and efficient! Awesome service. Thank you!
TODD L.
If they say the hours of operation at that facility start at 6:00 AM they should have someone there. The sign on the door said 9:00 AM which is not even close to what the hours were supposed to be according to the on-line ad
Holly F.
Dropped off after hours when closed
Edith Marcolina R.
My recent visit was awesome. Excellent service.
Daniel M.
Service was fantastic
Tod T.
Very wonderful experience, fun yet very professional service.
James G.
Excellent service. Friendly & helpful staff. Look forward to renting again in the future. ??????
Rebecca Anne W.
Brad, Johnathan, & lisa were all very professional & nice. This was my first experience renting a truck... Wish we had a slide out ramp/ it would have been easier to load & unload………………………………….
SHERRI F.
Brad and Lisa were amazing!
Loyda W.
Excellent Service and Excellent Experience. I highly recommend them!
Barbara L.
Excellent customer service.
Geovanni T.
Great Service because of the friendly Staff.
Richard K.
Super fast and friendly!!
JIM V.
The owners are great and accommodating... they made the experience much much better!!
Ray F.
Very professional and efficient. I would use them again.
John K.
My experience was great. Can't see how you could improve. The gentleman that helped me went out of his way to get me what I needed. He saved the day. I was and am truly grateful. John K
Ron M.
Mr. & Mrs. Steele are a wonderful team--rented here twice--each time, very friendly and helpful, both in-person and over the phone. Stayed late on Saturday until I arrived so I'd be able to move my family member's items that evening. Ron Mace
Cheryl C.
This was the best U-Haul experience ever, and I'm 59 yrs old and moved WAY too many times, lol. I will definitely come to this location again and recommend them to everyone. This couple was knowledgeable, professional, kind, friendly, and very helpful. A+ :)
West M.
It was all good. Thanks
GARY W.
Everything I needed and expected
PAUL L.
I have rented a truck from this location twice now. The people who served me the first time were professional and friendly, which is why I rented here the second time. I will be back a third time. :-)
Cichele F.
Always super helpful & reliable
Rhonda S.
My rental experience was one of the best thus far. Everyone from the reservation agent to the rental store employees at the pick up location was very professional, caring and friendly! Thank you all for a wonderful experience.
Ada S.
Everything is excellent
John L.
Always can count on excellent service. Serve breakfast.
Mark S.
Always consistent, Professional Customer Service!!!
Donald D.
The team who run this location earned my repeat business this time (second time) and will continue. They are the most nicest, most helpful people. I highly recommend them.
William K.
Excellent people to do business with, they go the extra mile to help their customers.
Eugene B.
Nothing this location was awesome.
Ken B.
Brad & Lisa made sure I had what I needed at the best rate.
Juan C.
Great service from the staff!
Sherry B.
Lisa & Brad are excellent. Glad that they are a part of my life.
Lisa B.
The location was awesome and so were the staff members on site. Very knowledgeable and helpful. Thank you.
Travis H.
This location was helpful except for the fact my reservation was inaccurate when it was made at the pick up location. This caused my drop off location to take it upon themselves to charge my account for an additional $120+ for no reason. When attempting to resolve this the blame was consistently passed off on other locations or area managers. The "area manager" never responded to any of my contacts to get it resolved and it took nearly 4 days to even get a response that wasn't "I'll pass this along/ or this is out of my cobtrol"... unacceptable service from U-Haul and I will never be using your business again in the future and will inform my friends and family to avoid it as well...
Dwight A.
Always a pleasure
Edward C.
This was probably by far the most helpful people I've ever dealt with when working with UHAUL. They explained everything in greater detail than any other representative (but not over bearing). I really enjoyed talking with them and would recommend them 100 times over.
GAIL R.
Love the location, but most of all love the employees. Brad, Lisa, and Theresa Rock!!! I have rented three times now and each time has been amazing. They care and they treat you with respect. “Like a sister....†Thank you AGAIN!
Jeremy M.
This location went above and beyond helping me with renting and loading my car onto the trailer. This is by far my best experience with U-Haul in the 10 plus years of being a customer.
GAIL R.
Nothing needed. Lisa and Brad are incredible! They help you before you even enter the building! I have rented from them last summer and again this summer. I feel like "family" and wish for you to know how lucky you are to have them as part of your team! Treat them well so they will work for you for many years to come! The world needs more good people like them EVERYWHERE!
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