The van I rented was perfect for my move.It was easy to drive and made my work so much easier.Very reasonably priced.Thanks
CATHERINE M
Customer Reviews for Personal Mini Storage Clermont 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service is horrible. Extra charges for gas even when you are filling up the tank. Thank God we had a picture to prove it. We were told we would be charged one price, and when we checked the bank, they charged us triple the price. When asked, they were getting mad and yelling at us. Never again, U-Haul, especially the Clermont location on 27th. You guys are horrible people.
JHON CExcelent people! Very helpful!
PABLO MI actually returned after hours, yet they had clear signs advising where to park and what to do. Excellent location.
Jeffrey DThe employees are very friendly! Best UHaul I visited!!
MARILIA SThe process took longer than expected. It could have been faster
Robert MGreat service
JOSE GThis was a the worst experience I have ever had! The online pick up and return were absolutely awful! This was the most stressful thing I have ever done! I was in tears trying to get this done!
Marylou WPlace was close I cant talk about personnel
Tanya II did a mobile pickup and my dolly wasn’t in my truck. I picked up so early that the office wasn’t open. I had to circle back around when the office opened to get my dolly. Not a huge deal, but a minor inconvenience
Tyler CFast and easy
JUAN MVehicle was not well-maintained
Edward ZUn burn service
YENNYS RI returned the tank on full. Spent $30 in gas in the gas station 100 feet from the store. They said I returned it at less than full and I had to pay the difference.
STONE FSame thing: when I returned the equipment (2 pm on a Friday afternoon), nobody was there. I ended up dropping the key in the drop box, but why is an active U-Haul location abandoned during normal business hours?
RONALD SSame thing: when I returned the equipment (2 pm on a Friday afternoon), nobody was there. I ended up dropping the key in the drop box, but why is an active U-Haul location abandoned during normal business hours?
RONALD SI rented a truck for 24 hours. They were closed Sunday. I brought the truck back within 24 hours but they charged me for 2 days. I drove 8 miles and the 50 mile charge is still on my checking account. No. I would not recommend this location to anyone or U Haul for that matter.
JACOB MI was charged for the pick up of van at groveland approx $160. On drop off in clermont was charged again approx $320. Why? van was picked up and dropped off the same day March 1st 2025
rick bLocation worked very well with us for our rental.
TONY EEasy process, friendly and accommodating staff.
NADJA FTo expensive
ANDERSON MExcellent service .
JORGE VThe truck i got has a bad leakage when it rains and the driver gets wet really bad. It can be a security hazard
LUIS HI rented a U-Haul from this location and they tried to overcharge me! They added a $100 cleaning fee even though I returned the truck in the same condition I received it. They also charged me $52 for 4 gallons of gas, but I had pre-purchased fuel through Uhaul. I'm going to dispute these extra charges with my credit card company. The whole experience left a bad taste in my mouth. They don't even have designated parking for returned trucks, which seems like a basic thing they should provide. It makes me wonder if they're trying to pull the same kind of shady stuff with their storage units, like raising prices after you've already moved your things in. I'll definitely be avoiding this U-Haul location in the future, and I'd suggest others do the same.
Gerald CUpdate the fleet
VLADIMIR FA pesar de que mi ingles no es muy fluido fuy atendido muy bien excelente atención
HECTOR Oit was after 7 .very hard to find the location and drop box
ROZANA GEverything was great.
KENSON RFirst class customer service. Office was clean and service was wonderful!!!!!
CHRISTOPH HI use this U-Haul app the time. The people that work here are awesome and the location is perfect for moving stuff around the area.
ROSS SGreat service
EMILY HEquipment was clean but the truck was dirty
PEDRO NWas told that my bill would be significantly less than what I had originally paid, and then was charged multiple additional fees that were not discussed or accepted, and was charged essentially the exact same amount as I had previously paid. When I returned the vehicle, there were no available parking spaces despite being told the space I had taken it from would be available. Not a smooth or enjoyable experience, and would not return here.
Dave BIt was a very awful experience we will be contacting corporate regarding this matter very mean individual
ROL GThe gentleman that helped me today was beyond professional and very nice! I appreciate the service received at this location!
KATHLEEN HLieing and scamming guy that works there named Darell. I will be coming by today to provide PROOF of when I turned in my truck. It was clean. Full of gas. And the mileage.
Ashley AMy only complaint was the right passenger mirror that was broken.
Dianisemilette MAll staff were friendly and helpful. Thank you.
ROLANDO GThe lady who works in the office when I picked up the truck was wonderful and so patient with me. I wish I could remember her name. She is a great addition to the company.
Shanta MA very fast service
ALIESKY GNothing. Sonya was nice and customer-service driven. Excellent facility..
DONA WPickup location had a different date than U-Haul confirmed with me for the pickup, thus no utility trailer was available. They sent me to another location about 3 miles away to pick it up. Everyone was nice, trailer was fine and drop off was perfect.
TERRY H*Dropped off when it was closed. App and videos were helpful.
JAMES AGreat location, great service, will be back whenever I need a truck or van!
ROBERT TTruck was not clean, and old and uncomfortable driving, seats torn and had an ordor had to buy spray for odor! did not get my deposit back when truck was returned on time although office was closed!!!
BERNICE BThe truck had a malfunctioning mirror (wouldn't hold position) but we were on a tight schedule so we made due. Aside from that, everything was perfect, especially Darryl who was absolutely awesome. It's the people that make a business work and he delivered!
ROBERT T