rented a truck on 11/30/2025 (contract #10067598) at Personal Mini Storage Clermont. When I picked up the truck, the fuel tank was NOT full. I took a photo of the gauge and showed it to the attendant. He told me clearly: “No problem, just return it with the same fuel level you received.” I did exactly that – returned it with the exact same fuel level (I also have the photo of the return). Even so, U-Haul charged me $21.00 + taxes for fuel, completely ignoring what their own employee had authorized. It’s dishonest, unfair, and feels like a scam. Because of this abusive charge, I had to waste time and energy fighting for a refund that should never have happened. Worst experience ever with a rental company. I will never rent from U-Haul again and I strongly recommend that no one else does. There are many other companies that don’t try to trick customers with fake fuel charges.
CAMILA B
Customer Reviews for Personal Mini Storage Clermont 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for the service great job for the people who worked for the front office
ABDELMJID MNo improvement needed
ELLA HEverything was fine and quick. No hassles at all. Excelent. Thanks.
LUIS MNo improvement needed. The staff is very professional and courteous. They explained the whole process and answered all my questions. I had to change my reservation date for personal reasons and they did it immediately. They were very customer oriented and pleasant.
John MManager was very helpful Vehicle was old and had 164000 miles on it but it got the job done
Paul KDarrell and Sonia host this location like Family! I will always rent here !
Robert CNo comment! You all are awesome! Keep doing what you best! Serving the people and the community.
JOSE FNone
MARK SExcellent service and friendly, clear about all aspects of transaction.
MICHELE LMy truck ac not working properly.
STEPHEN MSecond rental from this location in a month and this truck had service stabiltrack lights on. Does this location check anything on these trucks because the last rental the air conditioning didn’t work. Might be time to switch to Budget or Penske.
JEFFERY Kthis is a well ran org and i use it for my local rentals
ARLEN BSome fast procedure should be implemented to acknowledge, minor vehicle damages or details, in front of the customer, before he/she drives away. The service was excellent. The office staff was knowledgeable and professional. A+....A+....................................................................................................................................................A+
JUAN GThe staff were extremely helpful, courteous and professional while explaining everything in easy to understand terms.
TREVOR MRented a 26 foot truck you would turn the wheel one direction it would go the other way, it drove down the highway sideways we had to take back roads and used more miles and we were charged for extra miles.
WILLIAM BGood people
DARIS CVery nice people who own it. Was very clean inside.
EDWARD TCustomer Service very helpful
RENE VRetrain the older gentleman that works at this location. He told me I was good for a 6am pickup and I found out the next day that I wasn’t. Now, this gentleman and I had the conversation the day prior and was assured I would be to pick the truck at 6. The man even gave me a walk through of when the Keys would located, where the truck would be parked and how to do it on the app. I told him my app still stated 10am. Man told me not to worry because on his end he can see that I have early pick up. Nope..
JESSENIA NGreat service , very knowledgeable
HARRY SComputer systems need to be upgraded . info could not be loaded thus causing long waits to set up contracts .
Karen CHave more staff available to assist customers rather than having to wait 30 minutes while another customer is helped by the only person working.
DAVID FThanks to Personal Mini Storage Clermont for their monthly service to our church!!!!
ANTHONY SGentlemen working the front desk was supper nice and very helpful in my decision Thanks !!
mark bThe place and people were great. Super efficient Andy friendly.
LINDSEY GThe van I rented was perfect for my move.It was easy to drive and made my work so much easier.Very reasonably priced.Thanks
CATHERINE MYour customer service is horrible. Extra charges for gas even when you are filling up the tank. Thank God we had a picture to prove it. We were told we would be charged one price, and when we checked the bank, they charged us triple the price. When asked, they were getting mad and yelling at us. Never again, U-Haul, especially the Clermont location on 27th. You guys are horrible people.
JHON CExcelent people! Very helpful!
PABLO MI actually returned after hours, yet they had clear signs advising where to park and what to do. Excellent location.
Jeffrey DThe employees are very friendly! Best UHaul I visited!!
MARILIA SThe process took longer than expected. It could have been faster
Robert MGreat service
JOSE GThis was a the worst experience I have ever had! The online pick up and return were absolutely awful! This was the most stressful thing I have ever done! I was in tears trying to get this done!
Marylou WPlace was close I cant talk about personnel
Tanya II did a mobile pickup and my dolly wasn’t in my truck. I picked up so early that the office wasn’t open. I had to circle back around when the office opened to get my dolly. Not a huge deal, but a minor inconvenience
Tyler CFast and easy
JUAN MVehicle was not well-maintained
Edward ZUn burn service
YENNYS RI returned the tank on full. Spent $30 in gas in the gas station 100 feet from the store. They said I returned it at less than full and I had to pay the difference.
STONE FSame thing: when I returned the equipment (2 pm on a Friday afternoon), nobody was there. I ended up dropping the key in the drop box, but why is an active U-Haul location abandoned during normal business hours?
RONALD SSame thing: when I returned the equipment (2 pm on a Friday afternoon), nobody was there. I ended up dropping the key in the drop box, but why is an active U-Haul location abandoned during normal business hours?
RONALD SI rented a truck for 24 hours. They were closed Sunday. I brought the truck back within 24 hours but they charged me for 2 days. I drove 8 miles and the 50 mile charge is still on my checking account. No. I would not recommend this location to anyone or U Haul for that matter.
JACOB MI was charged for the pick up of van at groveland approx $160. On drop off in clermont was charged again approx $320. Why? van was picked up and dropped off the same day March 1st 2025
rick bLocation worked very well with us for our rental.
TONY EEasy process, friendly and accommodating staff.
NADJA FTo expensive
ANDERSON M