Customer Reviews for Personal Mini Storage Deland
(U-Haul Neighborhood Dealer)

324 reviews

1540 S State Rd 15A   Deland, FL 32720
(S of Beresford)

(386) 736-1803

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 736-1803

1540 S State Rd 15A
Deland, FL 32720
(S of Beresford)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Trucks were clean and staff was very helpful.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Very helpful and friendly - great experience! Dont change anything

MARK C. 
Rating:
4.0

The vehicle was in good shape and the process of renting the vehicle was efficient.

Diana J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

We rented a uhaul truck—it was a trip from hell from Florida to PA. Would not go over 40 up hills. No one would answer my phone calls. The truck is still in my front yard. What kind of service is this? I would be embarrassed! It was a safety issue even with flashers on we were going too slow. You put me an my family in danger! When I called the number at 10am I had a 32 minute wait…someone was to call me back within 35 minutes. It is now 12 hours later and here we are.

WILLIAM S. 
Rating:
5.0

Great experience!

STANLEY G. 
Rating:
5.0

The Owners were amazing. They are the best in the business.

FREDRICK W. 
Rating:
5.0

Keith and his family were awesome! I would never attempt to rent from anywhere else in DeLand again; they were just that pleasant, good, and quick!!!

WARREN J. 
Rating:
5.0

Customer did not leave a comment.

CHESTER R. 
Rating:
5.0

Dropped of a trailer and rented a storage unit for about 6 months. Then arranged to pick up a trailer and load all the stored items. The people here are very friendly, courteous, helpful, and professional. I highly recommend them to anyone seek to use U-Haul services.

RONALD G. 
Rating:
5.0

Not a thing

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

They have everything on the ball

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Very good service by nice people. Thank you.

NEAL M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA M. 
Rating:
5.0

Great central location...... Very easy drop off. Staff is very friendly, accommodating, and helpful in explaining all processes for rental and return. My new favorite location for uhaul rental!

Billy D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

They were professional, friendly, and helpful. A pleasure doing business with them.

MICHELE D. 
Rating:
5.0

Overal great experience one issue I had would be the box trucks need better matanance.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Nothing. Keith and Lisa were excellent to deal with. They made the whole experience so easy. I strongly recommend each for a pay raise. When I need a rental truck in the future you can be sure I will rent at this location.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

TAMARA D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Perfect customer service and personable staff. Truck was clean odor free and I would recommend this location. Lisa and Keith were awesome don't change a thing.

DEVERY T. 
Rating:
4.0

Parking was a little tight for the trucks.

KIONNA W. 
Rating:
5.0

Nothing...very organized. Very friendly and helpful as well. Next time I am in need of a Uhaul I will definitely choice this location again! Thank you for a great experience.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

The trailer I rented was filthy on the outside and has to be swept out because it has a lot of sand in it. Shou have been checked and cleaned before I rented it.

JENNY M. 
Rating:
5.0

Great customer service. First time renting a Uhaul truck my experience was fantastic , the truck drives like a car very impressed. I will definitely rent again when I need a large truck. Thanks

Demetria W. 
Rating:
5.0

I was very happy with Uhaul for my last move. They went out of there way to accommodate me! Thank you for a pleasant experience during a difficult time.

Mary B. 
Rating:
4.0

great service, very amenable staff!!

Joseph B. 
Rating:
5.0

Awesome professional service

ANDREW A. 
Rating:
5.0

Everything was excelent

Evette O. 
Rating:
5.0

Great place they will take great care of you and your things.

Kimberly B. 
Rating:
5.0

Great service.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Employees very friendly an knowledgeable about vehicles.

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

Seth H. 
Rating:
3.0

Already did this survey. Another example of a messed up computer system.!

Steve F. 
Rating:
2.0

Tiny lot. Some how the system didn't record we were renting for 4 days and received a call on the third day wanting to know what time the truck was being returned. The computer system was problematic on the day we rented . The rental office is old and outdated .

Steve F. 
Rating:
3.0

I was told the truck was cleaned.. bust on dash...gum in the drivers door compartment. I only used the truck for 12 miles and they still charged me 36 dollars. I didn't mind the 20$ rental fee bot to have to pay almost another $16 was not right. I should of given them a bill for the time it took me to sanitize the truck.

timothy E. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
4.0

The van smelled a Lil like weed but otherwise good

Kathy W. 
Rating:
5.0

Great service from the staff

FRANK I. 
Rating:
5.0

Customer did not leave a comment.

Leylia M. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Nothing, good experience.......

GERALD G. 
Rating:
3.0

Odd drop off, but very accommodating and polite.

Philip N. 
Rating:
5.0

I have no suggestions for improvements. The staff was wonderful and provided me the ultimate best service! I will certainly do business with them again in the future.

ROBERT V. 
Rating:
3.0

The text message you sent with a link for the drop off with taking pictures and sharing my location was a huge pain.. the cell signal sucks where I dropped the truck off and it took 45 mins to do. I wasn't going to pay the $20 fee so I fought with it and got it done. I will never rent anything from U-Haul in the future! I will rent from penske. They don't have that stupid stuff for when you drop off a truck..

Ricky R. 
Rating:
1.0

Quoted me at one price and then charge twice the amount. Still waiting on my refund.

NATALEE F. 
Rating:
5.0

Customer did not leave a comment.

Traci D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Advertise the correct address...The online business address is wrong...not even close.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Personal Mini Storage went above and beyond so that I did not have to return the truck to Orange City but could drop it right there with them where I rented a storage unit. Very happy!

Jonathon T. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Clara B. 
Rating:
5.0

Nothing

Lawrence S. 
Rating:
3.0

I returned the truck with 10.00 of gas puting it where it was when we checked out. I was charged for sn additional 2 gallons of gas. ALWAYS CHECK THE GAS GAUGE. THE UHAUL PERSON NEVER CAME OUT TO CHECK AGAINST WHAT WAS WRITTEN ON PAPER.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

MILDRED D. 
Rating:
5.0

Customer did not leave a comment.

Ralph Y. 
Rating:
5.0

Customer did not leave a comment.

cindy W. 
Rating:
3.0

You could take extra care to make sure that windshields and windows are cleaned for the customer these windshields were so dirty I could hardly see out of it

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

norman S. 
Rating:
5.0

Customer did not leave a comment.

Stevionna B. 
Rating:
2.0

Notify customers of "after hours" drop off procedures at pick up. Especially if their 24hour rental period ends during your non-working hours.

Marissa R. 
Rating:
5.0

Very good service!

William S. 
Rating:
3.0

Customer did not leave a comment.

Kaylia S. 
Rating:
5.0

Friendly service, and convenient location.

Bill A. 
Rating:
3.0

I was charged for not refueling the truck after I returned it even though i did put $10 worth of gas in it. So i got charged $30 plus $14..

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Everything was easy smooth an all around a great experience I wouldn't change a thing

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer service here was horrible. I was sent here because the place I frequent down the road sent me here because they did not have the truck I needed

Salvatore L. 
Rating:
5.0

Both reps were extremely helpful and professional, despite my account having several issues when they tried to check me in (wrong mileage, turn-in date and fuel reading). I plan to use, and would highly recommend, this location for U-Haul and storage services!

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Very easy experience with great service.

lawrence M. 
Rating:
4.0

Customer did not leave a comment.

Fernando S. 
No reviews have been submitted for this location.

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