Only issue was that the AC was not working in the truck.Wendy W.
Customer Reviews for Personal Mini Storage GNV 34 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So nice customer servicePRATIKKUMAR P.
I have used uhaul several times. This location was the best yet. Truck was ready to go and customer service was prompt and very helpful.Frank B.
I thought I filled the tank up to the correct line on the gas tank but I was still charged for more fuel. That was my only complaint. Great service here though!!!WILLIAM T.
Customer did not leave a comment.TRACY D.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.TED J.
Customer did not leave a comment.Ilean W.
Give Everyone That You Scam Their money back and stop being aggressive I need a Manager to give me a call not THE FAKE SUPERVISORAmiria M.
Truck was so old that its consume lots of fuel and not even have power.Parth P.
Everything was first-rate.Michael D.
Customer did not leave a comment.Sandra J.
Customer did not leave a comment.David S.
The customer service by ABIGAIL was excellent, very professional, with a great desire to help the customer need, I give 5 star and thanks, definite i'l be back.ANGEL U.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Chris B.
The staff was kind and patient with me. It was my first time using U-Haul and supposedly simple processes were difficult to understand for me. They helped me with the process and didn't seem to be annoyed by my questions and confusions.Woo-Young K.
Customer did not leave a comment.Audrey C.
Very easy to pick up and drop off the Uhaul van. Thank you!!!Blake R.
Make clear to the customer the crucial policies in the contract. For example, what happen when the truck is returned after the rental period. When I rent a car in other companies, they always make a quick review about critical points. In that way, the client can be more aware about possible problems. When I picked up the truck, I was only reminded to return it with full tank gas. I was never reminded about other typical issues. I am upset to be double charged for about 40 min delay.Thiago M.
Customer did not leave a comment.Brandon J.
I was charged a extra fee of $21.00 because I could not upload information on my phone. This is a rip-off! There should be a alternative way to summit information. I feel violated!Annie P.
No comments.Margarette D.
Customer did not leave a comment.Denita R.
The reservation, pickup, and checkin process were easy and convenient. Thank you!Alexandra H.
Customer did not leave a comment.Mackenzie D.
the girl is working in the location was amazing!!! she did the reservation for me. congratulations for her!!!!ROBERTO C.
Customer did not leave a comment.YOUSEF A.
Vechile rented truck over heated no AC worst experience with U HaulDonna F.
Customer did not leave a comment.Antawn I.
There was absolutely no parking and the location wasn't big enough to navigate the truck around a full parking lotBrie V.
Customer did not leave a comment.Araceli C.
Customer did not leave a comment.Clive R.
Customer did not leave a comment.maria B.
Dear Sir/Madam, Hello! How are you? The service provided by Abigail was Awesome. She is the Best of the Best marketing and Sales Woman in our Industry. You should be very proud of her. If you have any questions, please feel free to contact me. With best wishes, AmarAmar S.
Customer did not leave a comment.Melissa J.
Ordered 3 dollys, only received 1. Worker REFUSED to give us the other 2 dollys that were listed on our contract. She charged us for THREE. Refused to give refund. She also changed the name on the reservation. I will be filing against her.Mark D.
Customer did not leave a comment.Kevin Begcy P.
I worked with a representative Abigail. When I went to pick up the truck I thought she was being thorough and didn't realize until it was time to drop off how much information was left off of the reservation description. I was advised at the time of pick up that moving out of town to Orlando Florida I would not be able to drop off the U-Haul at a personal mini storage that is 1 mile up the street from my new location I didn't bother to push the issue further and adhered to the guidelines she set. She advised that my brother would be able to return the truck to the personal Mini storage drop the keys through the slot and we, the renters, would be able to fill out the drop off form on U-Haul.com/share. She only said to visit the site once the U-Haul is returned upload your photos and make sure to take a picture of the odometer and fuel gauge. The night it was returned we log into the site and see that we actually have to physically be at the location and share our location to be able to upload the photos. We drove back to Gainesville the next day and went to the personal Mini storage location and shared our location only for the site to request that photos to be taken live from the phone with the truck running for accuracy. The key was already inside the office at that point so I sent an email with time stamped photos to rectify the situation. Abigail showed no empathy or understanding or willingness to help. She brushed me off and insulted my intelligence by stating comments like â€œIf you couldn't read the contractâ€œ or â€œif you really had trouble understanding what I explainedâ€. I was not being argumentative I was simply asking for a way to dispute or correct the additional charges but she continue to speak to me as though she needed to defend herself and made it clear that if her manager asked what happened she would restate what she was telling me on the phone which was one-sided, rude, and an incomplete representation of the interaction. Overall to improve customer service for the next consumer there needs to be clear guidelines that advise of more than â€œgo to the websiteâ€ because with those being the only directions you will not go to the website until it is time to turn in the truck when you realize that there are much more steps that cost you $50 or more in charges to us that are unnecessary after a very expensive move. There should also be a clear chain of command so that if a representative is being rude and demeaning you are able to speak with someone who will treat you with proper care and respect as someone who just paid your company $300.CHAUNCE B.
Customer did not leave a comment.Ernesto E.
Sales associate was very niceCurtis R.
Customer did not leave a comment.Reinaldo S.
Best Uhaul experience I've ever had. Staff was extremely Fast and friendly and very accommodating. I would recommend them to anyone.Bryan D.
It is really good service and assistance in office. I am very happy to use the Uhaul truck from 4432 SW 34th St, Gainesville, FL 32608. I would highly recommend my friends.Abhishek K.
Customer did not leave a comment.Williams C.
Excellent customer service:)Olivia W.
The girl at the front counter was extremely helpful!Dalton C.
The only issue we had was the wait time (>15 minutes) to get the truck, but we're guessing it was due to the customer ahead of us.LILU F.
I didn't catch her name, but the girl working 6/06 at 11am was extremely friendly, efficient, and helpful.Brooke W.
Customer did not leave a comment.Ben R.
Excellent customer service! Thanks again?? Have a great day!Elizabeth B.
Customer did not leave a comment.Taylor V.
Customer did not leave a comment.JAMES T.
Easy drop box.Audie B.
Customer did not leave a comment.Liatasha G.
I requested to rent a van and asked if I can drop off in Tampa, the man who took the order told me that I am not allow to return the van in the Tampa but It was ok for the truck, so I exchanged the rental for the truck so I can be drop off in Tampa. I went to Tampa, moved my belongings and when I was done I went to one of the u- haul dealers in Tampa to drop off the truck and noticed that they enter drop off location back in Gainesville. By the time I was completed with the moving process after 7pm so I called customer service and they were unable to help me, the lady on the phone was unable to contact a manager at that time, she created a case number, but I was told that if I leave the truck in Tampa with the wrong drop-off location I will be charge more than $300, plus the contract and mileage from Gainesville office. So I was forced to returned to Gainesville, making double of mileage expense. Gainesville u- haul office already charged my card for two ways and mileage when they are the one who make the mistake. Very disappointed with the company.Rosa L.
The truck I rented would not start, I had to call battery jump start support twice to start the truck. We lost a lot of time with the whole process, also the rental place would not pick up call. I called them close to 5 times and left voicemail and there was no return response.VIJAY B.
Tony is friendly, helpful and have an excellent customer service.Glenda C.
Customer did not leave a comment.Shutong Z.
The guy at the counter (I think his name was Tony? That day was kind of a blur) was the NICEST PERSON EVER. He made the whole process great. I would 10/10 come back to this location solely for the great service.Jaclyn H.
Customer did not leave a comment.Matthew G.
Great guy ,had a great attitude with a smile made it easy to rent a trunkDavid B.
Parking situation upon return is a bit difficultMARCUS P.
Very nice! Highly recommend this branch!SEUNG WOO H.
Absolutely a great time. The attendant was super helpful and very nice. Tony from Personal Mini Storage GNV 34 LLC 4432 SW 34th St Gainesville, FL 32608. Assisted me with all my needs and wants. I couldn't have been happier to rent from U-haul because of Tony.Anthony F.
Customer did not leave a comment.Mary G.
Tony provided excellent service. He is great.Marsha R.
Customer did not leave a comment.Tiffany P.
very good service, manager was awesomeJOSEPH D.
Nothing to improve, this place was perfect.Jamie P.
The manager, Tony, was very helpful.Tobi A.
Rental agent (Tony) at this location was very friendly, helpful, and courteous. I would definitely recommend this Uhaul rental location to others.Italo L.
Everything was great! I came in right as the store manager, Tony, was walking out the door for lunch. He put his lunch break on hold to help me out, and I really appreciate it! Best experience I have had!Lance J.
My contract said the truck would be full of fuel and it wasn't. By the time I realized this, the link to dispute expired so I couldn't make a note of it. I took a picture of the fuel gauge with the mileage showing that the tank was empty and I only drove 1/4 mile. When I dropped the truck off and told them about the situation, they said there's nothing they can do and I'd have to pay a $100 fuel charge. This was after putting $50 of fuel in the truck. I tried calling the place where I picked up the truck but no one answered so I left a message but haven't received a call back. I am never using U Haul again.Kevin E.
Nothing, the guy who checked me in was so nice and made it so easy! I'd go there again bc of him, excellent customer service!Cali M.
Excellent service, equipment and priceClaire K.
Tony was greatPatrick E.
Customer did not leave a comment.TERESA W.
Customer did not leave a comment.Armando P.
Customer did not leave a comment.Michael P.
Everything was great but did not receive all the moving blankets that I ordered.John M.
This place is awesome & Tony is great!!! Thank you for all you've done to make things easy for me!RACHEAL T.
Customer did not leave a comment.dina O.
Thanks for Grat customer servicelydia M.
Customer did not leave a comment.Jacob B.
The gentleman in the office was awesome. I think his name is Mike. I come from a carrier in hospitality and I would hire him. Give him a promotion. He knew my name when I returned the van. He explained the terms clearly and offered us further assistance. I will definitely call him if I need your services again.Lourdes K.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.John C.
Customer did not leave a comment.lydia M.
Customer did not leave a comment.Jeffrey Y.
Customer did not leave a comment.Hayden W.
Customer did not leave a comment.aantaki R.
Iused on line check out.Joseph D.
Customer did not leave a comment.Lawrence T.
Customer did not leave a comment.Han Yu C.
Joe was super helpful.JOSEPH M.
I ordered my truck fully online where I did not have to check in with someone in person. When I ordered the truck, I ordered a furniture dolly along with it, which costs $7. After picking up the truck and arriving to my location I realized there was no furniture dolly located in its designated area in the truck. After I dropped off my truck rental (on time), I noted through the U-Haul app that there I was not given a furniture dolly, expecting that amount to be taken off of my bill. I was initially quoted at $90.10. My card was charged $87.29, as well as $2.81, which does not make sense to me. This means I was charged for something I never received even though I properly indicated it through the app.Alexandra W.
Customer did not leave a comment.Cary A.
The experience at this particular location was good! The U-haul web site has been very confusing to follow. When booking the vehicle, we chose a location where the truck was located, then received an e-mail confirmation with a booking address. The problem was the booking address was NOT the same location where the truck was located. This is the 2nd time this has occurred over the past 2 months and has been frustrating. What is equally as frustrating is that this issue appears to be common - when mentioning it to the individual store managers. Please fix this issue!Lisa E.
Customer did not leave a comment.Italo L.