Only issue was that the AC was not working in the truck.Wendy W.
Moving Truck Rental in Gainesville, FL at Personal Mini Storage GNV 34 LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gainesville, FL 32608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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So nice customer servicePRATIKKUMAR P.
I have used uhaul several times. This location was the best yet. Truck was ready to go and customer service was prompt and very helpful.Frank B.
I thought I filled the tank up to the correct line on the gas tank but I was still charged for more fuel. That was my only complaint. Great service here though!!!WILLIAM T.
Give Everyone That You Scam Their money back and stop being aggressive I need a Manager to give me a call not THE FAKE SUPERVISORAmiria M.
Truck was so old that its consume lots of fuel and not even have power.Parth P.
Everything was first-rate.Michael D.
The customer service by ABIGAIL was excellent, very professional, with a great desire to help the customer need, I give 5 star and thanks, definite i'l be back.ANGEL U.
The staff was kind and patient with me. It was my first time using U-Haul and supposedly simple processes were difficult to understand for me. They helped me with the process and didn't seem to be annoyed by my questions and confusions.Woo-Young K.
Very easy to pick up and drop off the Uhaul van. Thank you!!!Blake R.
Make clear to the customer the crucial policies in the contract. For example, what happen when the truck is returned after the rental period. When I rent a car in other companies, they always make a quick review about critical points. In that way, the client can be more aware about possible problems. When I picked up the truck, I was only reminded to return it with full tank gas. I was never reminded about other typical issues. I am upset to be double charged for about 40 min delay.Thiago M.
I was charged a extra fee of $21.00 because I could not upload information on my phone. This is a rip-off! There should be a alternative way to summit information. I feel violated!Annie P.
No comments.Margarette D.
The reservation, pickup, and checkin process were easy and convenient. Thank you!Alexandra H.
the girl is working in the location was amazing!!! she did the reservation for me. congratulations for her!!!!ROBERTO C.
Vechile rented truck over heated no AC worst experience with U HaulDonna F.
There was absolutely no parking and the location wasn't big enough to navigate the truck around a full parking lotBrie V.
Dear Sir/Madam, Hello! How are you? The service provided by Abigail was Awesome. She is the Best of the Best marketing and Sales Woman in our Industry. You should be very proud of her. If you have any questions, please feel free to contact me. With best wishes, AmarAmar S.
Ordered 3 dollys, only received 1. Worker REFUSED to give us the other 2 dollys that were listed on our contract. She charged us for THREE. Refused to give refund. She also changed the name on the reservation. I will be filing against her.Mark D.
I worked with a representative Abigail. When I went to pick up the truck I thought she was being thorough and didn't realize until it was time to drop off how much information was left off of the reservation description. I was advised at the time of pick up that moving out of town to Orlando Florida I would not be able to drop off the U-Haul at a personal mini storage that is 1 mile up the street from my new location I didn't bother to push the issue further and adhered to the guidelines she set. She advised that my brother would be able to return the truck to the personal Mini storage drop the keys through the slot and we, the renters, would be able to fill out the drop off form on U-Haul.com/share. She only said to visit the site once the U-Haul is returned upload your photos and make sure to take a picture of the odometer and fuel gauge. The night it was returned we log into the site and see that we actually have to physically be at the location and share our location to be able to upload the photos. We drove back to Gainesville the next day and went to the personal Mini storage location and shared our location only for the site to request that photos to be taken live from the phone with the truck running for accuracy. The key was already inside the office at that point so I sent an email with time stamped photos to rectify the situation. Abigail showed no empathy or understanding or willingness to help. She brushed me off and insulted my intelligence by stating comments like â€œIf you couldn't read the contractâ€œ or â€œif you really had trouble understanding what I explainedâ€. I was not being argumentative I was simply asking for a way to dispute or correct the additional charges but she continue to speak to me as though she needed to defend herself and made it clear that if her manager asked what happened she would restate what she was telling me on the phone which was one-sided, rude, and an incomplete representation of the interaction. Overall to improve customer service for the next consumer there needs to be clear guidelines that advise of more than â€œgo to the websiteâ€ because with those being the only directions you will not go to the website until it is time to turn in the truck when you realize that there are much more steps that cost you $50 or more in charges to us that are unnecessary after a very expensive move. There should also be a clear chain of command so that if a representative is being rude and demeaning you are able to speak with someone who will treat you with proper care and respect as someone who just paid your company $300.CHAUNCE B.
Sales associate was very niceCurtis R.
Best Uhaul experience I've ever had. Staff was extremely Fast and friendly and very accommodating. I would recommend them to anyone.Bryan D.
It is really good service and assistance in office. I am very happy to use the Uhaul truck from 4432 SW 34th St, Gainesville, FL 32608. I would highly recommend my friends.Abhishek K.
Excellent customer service:)Olivia W.
The girl at the front counter was extremely helpful!Dalton C.