Customer did not leave a comment.Michael H.
Customer Reviews for Personal Mini Storage GNV 34 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We booked a 10' truck a month ahead of time and were advised the morning we were ready to pick up the truck that we were going to get a 26' truck and the pickup location was different. I had no problem with the pick up location, but there was no way I wanted a 26' truck! Fortunately the customer service rep was able to find us a 15' truck instead at the 34th St location. That was a bit disturbing to get our reservation changed at the very last minute; however, Nicole at the 34th Street location was very pleasant and accomodating when we picked up the truck.Anthony D.
The parking lot was a complete traffic jam. My truck was blocked in and the gates to the storage units were completely blocked. No attendant or organization. Absolutely chaotic.Barham T.
Online truck share did not work to rent the truck, had to go into the office to get the key and still had issues with thatJordan H.
The cost of the U-Haul was far more than expected. Additionally, a pick up truck or a van or a 10 ft truck was not available, so the smallest vehicle I could get was a 15 ft box truck.Angelica C.
Customer did not leave a comment.John S.
Customer did not leave a comment.Melanie S.
Edwina was excellent and provided top notch customer service.Adina G.
I had to spend 30min on the phone because uhaul let me reserve a truck to pick up at a location that didn't have mobile pick up. I lost an hour of moving time because of this. (This location was good but was not where I wanted/had reserved)Alaine B.
We always have trouble with online check!Sergio D.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.Fangyao H.
I've Used This Location For Five Year's Plus Now, Alway's A Positive Level's Of Professionalism's Never Miss Treated By Anyone Ever, All Level's Of Business Was Great Alway's, Truck's Were Alway's In Good Shape Period, Thank's Once AgainWilliam O.
Check-in went fine. But I could not turn key in ignition. Manger came down and said I had to pull key out slightly to turn it over. Glad she told me that. The seat was not adjustable the lever to move backrest was broken. the door was glitchy/damaged in mechanism sometimes I had to slam door to get to shut properly. When I parked it overnight at my home the next day the key would nto move at all. My wife gave me good instruction on how to get ti to insert. This truck needs to be brought up to proper working order.Gary E.
Great customer service!!Villie S.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.James C.
Ms. Edwina was very pleasant and professional. Great service!!Edward O.
Nothing to be changed... lovely peopleAshley W.
i was charged for a dolly a dolly was not in the uhaulPatricia H.
Customer did not leave a comment.LORRAINE L.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.BRENT R.
The online pickup did not go smoothly at all. The staff at the location seemed annoyed at me and told me it was my fault. They initially said I would have to go somewhere else, and they couldn't rent me the truck I reserved. They finally got it worked out, but it put me behind schedule.ROBERT H.
Customer did not leave a comment.Lisa T.
Customer did not leave a comment.TODREIA D.
Clean, convenient, available, and inexpensive.Louis E.
As a first time uhaul renter, the check in process was very efficient and quick. The staff was kind, helpful, and knowledgeable â€” answered every question I had. I'd definitely recommend to anyone looking to rent a moving vehicle.JOSETTE J.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.BRENDA V.
Customer did not leave a comment.RAUL V.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Ningzhe X.
Customer did not leave a comment.BRENDA C.
Customer did not leave a comment.Taylor B.
Customer did not leave a comment.Zhenfei W.
Customer did not leave a comment.Ricky W.
Maybe a newer truck. But it did the job.jean P.
Customer did not leave a comment.EDWINA C.
Customer did not leave a comment.ChiSu Y.
Nothing, Edwina the manager was wonderful.FELECIA R.
Great serviceDWAYNE G.
Customer did not leave a comment.KEERTHIRAJ N.
Never let Edwina go. She is the epitome of customer service.Wade B.
Edwina was an absolute sweetheart. She was so professional and friendly. Thank you, Edwina!RAYMOND D.
Only issue was that the AC was not working in the truck.Wendy W.
So nice customer servicePRATIKKUMAR P.
I have used uhaul several times. This location was the best yet. Truck was ready to go and customer service was prompt and very helpful.Frank B.
I thought I filled the tank up to the correct line on the gas tank but I was still charged for more fuel. That was my only complaint. Great service here though!!!WILLIAM T.
Customer did not leave a comment.TRACY D.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.TED J.
Customer did not leave a comment.Ilean W.
Give Everyone That You Scam Their money back and stop being aggressive I need a Manager to give me a call not THE FAKE SUPERVISORAmiria M.
Truck was so old that its consume lots of fuel and not even have power.Parth P.
Everything was first-rate.Michael D.
Customer did not leave a comment.Sandra J.
Customer did not leave a comment.David S.
The customer service by ABIGAIL was excellent, very professional, with a great desire to help the customer need, I give 5 star and thanks, definite i'l be back.ANGEL U.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Chris B.
The staff was kind and patient with me. It was my first time using U-Haul and supposedly simple processes were difficult to understand for me. They helped me with the process and didn't seem to be annoyed by my questions and confusions.Woo-Young K.
Customer did not leave a comment.Audrey C.
Very easy to pick up and drop off the Uhaul van. Thank you!!!Blake R.
Make clear to the customer the crucial policies in the contract. For example, what happen when the truck is returned after the rental period. When I rent a car in other companies, they always make a quick review about critical points. In that way, the client can be more aware about possible problems. When I picked up the truck, I was only reminded to return it with full tank gas. I was never reminded about other typical issues. I am upset to be double charged for about 40 min delay.Thiago M.
Customer did not leave a comment.Brandon J.
I was charged a extra fee of $21.00 because I could not upload information on my phone. This is a rip-off! There should be a alternative way to summit information. I feel violated!Annie P.
No comments.Margarette D.
Customer did not leave a comment.Denita R.
The reservation, pickup, and checkin process were easy and convenient. Thank you!Alexandra H.
Customer did not leave a comment.Mackenzie D.
the girl is working in the location was amazing!!! she did the reservation for me. congratulations for her!!!!ROBERTO C.
Customer did not leave a comment.YOUSEF A.
Vechile rented truck over heated no AC worst experience with U HaulDonna F.
Customer did not leave a comment.Antawn I.
There was absolutely no parking and the location wasn't big enough to navigate the truck around a full parking lotBrie V.
Customer did not leave a comment.Araceli C.
Customer did not leave a comment.Clive R.
Customer did not leave a comment.maria B.
Dear Sir/Madam, Hello! How are you? The service provided by Abigail was Awesome. She is the Best of the Best marketing and Sales Woman in our Industry. You should be very proud of her. If you have any questions, please feel free to contact me. With best wishes, AmarAmar S.
Customer did not leave a comment.Melissa J.
Ordered 3 dollys, only received 1. Worker REFUSED to give us the other 2 dollys that were listed on our contract. She charged us for THREE. Refused to give refund. She also changed the name on the reservation. I will be filing against her.Mark D.
Customer did not leave a comment.Kevin Begcy P.
I worked with a representative Abigail. When I went to pick up the truck I thought she was being thorough and didn't realize until it was time to drop off how much information was left off of the reservation description. I was advised at the time of pick up that moving out of town to Orlando Florida I would not be able to drop off the U-Haul at a personal mini storage that is 1 mile up the street from my new location I didn't bother to push the issue further and adhered to the guidelines she set. She advised that my brother would be able to return the truck to the personal Mini storage drop the keys through the slot and we, the renters, would be able to fill out the drop off form on U-Haul.com/share. She only said to visit the site once the U-Haul is returned upload your photos and make sure to take a picture of the odometer and fuel gauge. The night it was returned we log into the site and see that we actually have to physically be at the location and share our location to be able to upload the photos. We drove back to Gainesville the next day and went to the personal Mini storage location and shared our location only for the site to request that photos to be taken live from the phone with the truck running for accuracy. The key was already inside the office at that point so I sent an email with time stamped photos to rectify the situation. Abigail showed no empathy or understanding or willingness to help. She brushed me off and insulted my intelligence by stating comments like â€œIf you couldn't read the contractâ€œ or â€œif you really had trouble understanding what I explainedâ€. I was not being argumentative I was simply asking for a way to dispute or correct the additional charges but she continue to speak to me as though she needed to defend herself and made it clear that if her manager asked what happened she would restate what she was telling me on the phone which was one-sided, rude, and an incomplete representation of the interaction. Overall to improve customer service for the next consumer there needs to be clear guidelines that advise of more than â€œgo to the websiteâ€ because with those being the only directions you will not go to the website until it is time to turn in the truck when you realize that there are much more steps that cost you $50 or more in charges to us that are unnecessary after a very expensive move. There should also be a clear chain of command so that if a representative is being rude and demeaning you are able to speak with someone who will treat you with proper care and respect as someone who just paid your company $300.CHAUNCE B.
Customer did not leave a comment.Ernesto E.
Sales associate was very niceCurtis R.
Customer did not leave a comment.Reinaldo S.
Best Uhaul experience I've ever had. Staff was extremely Fast and friendly and very accommodating. I would recommend them to anyone.Bryan D.
It is really good service and assistance in office. I am very happy to use the Uhaul truck from 4432 SW 34th St, Gainesville, FL 32608. I would highly recommend my friends.Abhishek K.
Customer did not leave a comment.Williams C.
Excellent customer service:)Olivia W.
The girl at the front counter was extremely helpful!Dalton C.
The only issue we had was the wait time (>15 minutes) to get the truck, but we're guessing it was due to the customer ahead of us.LILU F.
I didn't catch her name, but the girl working 6/06 at 11am was extremely friendly, efficient, and helpful.Brooke W.
Customer did not leave a comment.Ben R.
Excellent customer service! Thanks again?? Have a great day!Elizabeth B.
Customer did not leave a comment.Taylor V.
Customer did not leave a comment.JAMES T.
Easy drop box.Audie B.
Customer did not leave a comment.Liatasha G.