Customer Reviews for Personal Mini Storage Lake Fairview
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Personal Mini Storage Lake Fairview
Dayton C. on
They helped when we could NOT find JVO body auto repair (that was supposed to be across the street). They noted the phone number we used to call in, and were able to back track to our reservation, and made it very easy to return the trailer there.
keith M. on
Very helpful staff
Christina T. on
Customer service was lacking, when dropping off rental closed the door as I was walking up
Alexander C. on
Pay attention to your customer, communicate better, organize things better. Time is valuable more than anything. Your staff likes to chit chat about life rather than getting me out there as soon as possible.
Lindsay L. on
Location under new and poor management. The truck was not ready to go when I arrived. I had to walk around the property to look for the truck because they were too lazy. I don’t have a storage unit so I shouldn’t have been allowed behind the gates. The truck had damage and cracked mirrors. This can hender the driver’s view. Safety should be a priority for a rental truck company.
Mary W. on
The van was out of wiper fluid and had a bit of sand in the cargo area but worked perfectly for our move. The employees we worked with were friendly and courteous. We would use this location again.
Ann J. on
I have rented from this location before, and my experience has been smooth and stress-free. I would not go anywhere else in Orlando.
Regina M. on
Great.
Ashleigh B. on
The management at personal mini storage were very helpful and great to work with! The u-haul reservation system needs some help in lining up with their vendors as they don’t inventory very well what supplies are actually available. You’d be wise to call the storage directly to see what they have!! They were so helpful in fixing u-haul’s mistakes!!
Greg H. on
Extremely long wait times at pick up address and drop off address was inadequately small.
Michael S. on
Nothing it all worked out very well for me
Lisa S. on
I ordered a 15' truck weeks ago, after packing our belongings my husband decided we needed a 20'.When we picked up the truck and he inquired about upgrading at the desk, the man who attended to him told him "no, I had ordered a 20. You're good'". When they walked to the truck my husband had said "are you sure that's a 20'? That looks small" The attended swore it was a 20' truck. We learned it WAS a 15' when we returned it, our stuff didn't fit, we lost the labor we had to pack a truck, I had to stay behind due to expecting movers at the new house (who NEVER showed up, hired through your site) and not being comfortable driving a "20'" truck. I needed to rent a trailer and finish packing our stuff all by myself, someone with a compromised immune system had to use the energy saved for unpacking a new home needed to over extend herself by packing a trailer and I HAD TO LEAVE A LOT BECAUSE WE DIDN'T HAVE THE ROOM WE WERE TOLD WE HAD because the trailer still wasn't as large as the lost space of the truck, I wasn't able to have the time nor energy needed to completely clean my previous home to ensure receiving my complete security deposit, I arrived 12 hours later than planned, exhausted and unable to start to unpack my new home. All because the desk agent either doesn't know your product or was too lazy to do an upgrade in size for us. Either way he needs retraining, your company's inability to train or hire the right people cost us days of work and several hundred dollars in extra rental equipment and lost security deposit.
Anthony H. on
I have rented storage here for many years and rent trucks often, the management is great cannot ask for better customer service!
John C. on
Outstanding service in all regards.
CHERYLL A. on
Improve your customer service etiquette and have them know the same info the stores know. Left hand doesnt know what the right hand is doing.
Tony H. on
Thanks
Annmarie S. on
I originally rented equipment at the location 3720 N. Orange Blossom Trail in Orlando. When I arrived at my schedule time there was a note on the door saying that “I’m out in the back lot. Come find me†My daughter and I walked up and down a hot and dusty parking lot and storage unit lot yelling for this manager. No one ever showed up. No one answered the phone when I called and left messages. I called the location at 4252 N. Orange Blossom Trail and she was wonderful. She had a replacement van that we needed for that day so we could complete our move. I called U-Haul customer service and was put on hold for over 20 minutes. I finally got to speak to a representative she took my information and then asked me to hold. After 10 minutes on hold I hung up. I have not received any calls from U-Haul. I will never rent from U-Haul again. If I could give the location at 3720 N. Orange Blossom Trail a -5 Star rating I would.
Shean O. on
Very easy rental experience! Ashley had me on the road in minutes, and was very friendly and helpful. Will rent from here again and again!
Sherraine H. on
Spray truck for pests in AC vent.
Galarza E. on
N/A
Shabazz H. on
Ashley & Julio provided excellent customer service.
jose L. on
Gracias para todos!
Danny F. on
managers were great! Fun to work with and I rented a unit! Thank you both
William M. on
Rent nearly every weekend, always a good experience.
Julio G. on
Ashley is always so nice and the process is quick and efficient! Thank you!
Scott H. on
I had to sweep out the trailer and the door did not open all the way, so I hit my head twice.
Shelly Lynn H. on
Ashley and Julio were exceptionally helpful, informative and kind. They helped to facilitate my drop off without hesitation and unhooked my car for me and helped me after a very exhausting few days. Thank you all!
William M. on
I rent storage here for some time and trucks regularly, Ashley and Julio are a good team!
Altide C. on
Thank you
Ryan P. on
I have rented with Ashley several times in the past. She is very friendly and more importantly, quick with her service. The pick up process takes less than 10 minutes from arrival to departure. A wonderful experience.
Jason K. on
I had reserved 4 dozen pads and when I picked the truck up they did not have one single pad available. Also when I dropped truck off they said I needed to put a gallon or two in the tank. I said I was not available and the my said I would have to be charged for them to do it which I was ok with. When I got my final receipt back from them I had been charged for 5.5 gallons.
ARNOLD K. on
My experience with renting my Uhaul truck was fantastic! Ashley was very friendly and helpful and its nice to see this level of customer service these days. I would highly recommend doing business with this location for truck rentals or storage.
John K. on
Okay
Emillio N. on
Julio & Ashley are on top of their game. Like professional managers that they are, they made me feel at peace. I am impressed with their knowledge, their integrity, and their service. I fell like they were born for the service they are providing at Mini Storage. The best I've ever seen. Thanks Uhaul Thanks Julio & Ashley Emilio
Mike H. on
nothing. Exactly as requested, friendly, helpful staff. Give it a 10.
Shana J. on
I paid for a one way rental from Jacksonville Florida to Orlando Florida and charged $160.68. The truck was turned in one day early than expected at the orange blossom trail and have been charged an additional $294.24. This makes absolutely no sense to me and I am extremely upset that I would enter one agreement with one price only to be charged again at an even higher price. $454.92 for a one way rental is excessive nor wast I told I would be charged for returning the truck. Hopefully this is an error that can be rectified. I have contacted the location on OBT to resolve this matter, but have not received a response.
Destiny B. on
When I came to come and pick up the reserved 15’ truck at 930 am we were greeted by the employee named Desiree. After getting paper work situated, another customer came in asking about their keys because it was not working in the truck that they were provided.. she forgot she gave them the wrong key for the truck. The reason why I am explaining this is because of the issue that came up with me. She realized that the key and truck that she gave to me was wrong also.. the truck I had was for one way commutes as the other customer was going to Pennsylvania and myself around the city locally. So she calls that customer and tell them to unload their truck because she gave them the wrong truck. I was waiting for at least 45 mins for the customer to come back with that truck, and then get my move on the go. By the time we got everything situated it was over an hour. It was another blazing hott Sunday day in Florida and there was nothing done to properly address this situation. She even added something on the bill that was not even needed. What baffles me is that she only took $2.00 off. $2.00 off for wasting my time for almost an hour and a half! By far one of the worst Experiences that I’ve ever had with a U-Haul company before.
Laura W. on
Ashley was super sweet and helpful!
Nanci J. on
Only down side of my experience was the ac blew hot air so that made it kind of miserable. The cab smelled a little of a dirty diaper, but I had to keep the windows down anyway because of the ac so the smell went away as I drove. :) Customer Service, cleanliness of storefront, grounds and vehicle itself was impeccable. I was dreading my day as I knew it was going to be physically hard on me, but with just a smile and some sincere conversation she set me up to have a great day even with the ac being out. :) Glad some people still know how important customer service is! I'll will be using this location for ALL of our company and my personal needs. Thank you!
sherly T. on
Very nice cashier
JULIO G. on
Always a pleasure renting from this location! They do a great job!
Ralph B. on
Take an accurate reading of fuel gauage. Marked as full prior to my pick up which it was not. Drove a total of 6 miles and was charged for additional 2 gallons of gas. Being told the truck gets 3MPG essentially. Nickel and dimed
Charlene N. on
This location was great. But we had originally booked our truck at another location and ended up having to scramble to find a truck. This was the third location! That could be improved.
Nancy C. on
Customer service exceeded my expectations. Thank you for all your help.
Donald S. on
Very nice people who work there ??
Robert B. on
Everything was great. Ashley was wonderful and did an excellent job.
NADINE GLADYS A. on
Great service... thanks
John F. on
I found the owner, operator, manager of this location to be the most pleasant experience of all the Uhaul locations I have thus far. She was super helpful and fast. I would definitely use this location again.
regina M. on
Excellent
Kim S. on
Not a thing! Leni was very friendly & helpful. Truck was ready & waiting for us. Good job Uhaul!
DAVID C. on
Keep doing what your doing; the service I tecieved was absolutely outstanding.
Regina M. on
Excellent
Regina M. on
While everything went well on the local end, the 26' truck itself was not in good shape. The AC didn't work and the power steering went out. I don't think I can blame the local location for that.
JULIO G. on
Great experience every-time! Very Friendly and helpful staff!
Gary L. on
Them people there were great!