Horrible experience, the price wasn't what I was quoted, the return date wasn't what I was quoted, The return location wasn't what I was quoted, spent over 1 1/2 hrs at the location. Very disappointed to say the least with my Uhaul experience
GARY G.
Customer Reviews for Personal Mini Storage Lake Fairview
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picked up the truck with no problems. Mike assisted us when we returned the truck and he was so helpful, knowledgeable, and kind. My previous U-Haul experience was not great, but Mike definitely changed my mind :) we'll be back!
Matthew J.No way I want any of my friends to go through this NEGATIVE experience
OTNIEL G.I have waited to do this survey to give the location time to get back to me. I have called, left voice mails, emailed and sent messages. This was the worse experience with Uhaul I have ever had. Besides losing 4 hours of our moving time due to the appliance dolly not being in the truck, I also lost more money by renting one from Home Depot. I live in Deland, we moved my Mom's belongings from Orlando, so I had to return the dolly back to the Orlando Home Dept. Costing me more time and money. This location is very unprofessional and doesn't return calls, emails or messages.
Darsha P.Everything went well and the young man that was on duty at the time took very good care of me. I would definitely come back to that location to do business. Thank you.
ANGELA W.Nina and MIke were very helpful and professional. The right taillight was out and they made a note on the contract about it. Thank you.
MATTHEW K.This is not for the location, but the mobile check in needs to go faster. My phone stalled for a good 10 minutes.
John T.I believe I was overcharged for my truck rental.
WILLIAM R.Cory Was Amazing explaining Everything to me and helping me install Total gentle man Thanks Cory
Luis R.Amazing experience
Paul N.Employee was extremely friendly and accommodating. No wait.
ROBERT B.They were very friendly and helpful.
Shari S.Management was friendly and accommodating.
QUOC-BAO L.Excellent attention
HENRY E.My experience was great. My representative was very detailed and explained to me what and how to connect my car I transported. I'd there was anything I was not shown it didn't have any effect on this rental. I feel everything was excellent.
ANGELA J.Excellent employee. The guy that get back the trailer was very efficient. Thanks Buddy !
JOSELITOBRITO C.For my 1st time experience everyone via over the phone or in person were helpful and kind. Excellent memorable experience.
ANGELA J.I did the check in online but the pick up was getting difficult and taking long so the attendants from the store helped me. Great service, courteous and pariente people. If I need a truck again I will definitely come to the same store.
Sergio O.Friendly, fast service. Renting from this location was excellent!! A+
NICARIUS T.Dropped off auto transporter and was assisted by a very helpful on site representative. He had me unhooked and on my way with business concluded in a very professional, knowledgable, and friendly manner. Very happy with the experience.
THOMAS W.Excellent customer service!
JORGE R.Best customer service by far. Will definitely come here for my next truck rental.
ELSY D.This was my first time using UHaul and this made me confident in using them/you again
RUDOLPH R.They didn't tell me that's had to opt-out of the insurance and then this resulted in me being charged $42 extra. I tried to call uhaul to fix the issue and spent an hour on the phone and then just stopped talking to me. Then I just hung up. I get a call a day later and tell me they can't help me at all. I will never use uhaul again.
JOSHUA T.Location advertised 4pm close on Saturdays. I returned the truck at 345 and they were already closed. This Caused me to have to go through a very long after hours return process.
ROBERT B.The attendant was very friendly and was able to get me in and out with a uhaul van within just a few minutes 10/10
ERIC O.Great customer service! Very friendly, kind, and attentive. Would definitely use them in the future if needed.
JAYLA-AISHA G.Nina was very helpful and very professional.
ZUJEILY S.Excellent customer service and clean well maintained equipment. Will recommend this location to friends and family.
Jerry E.The employees were super courteous.
JOSE R.The equipment was clean and drove very well. And easy to operate
LOISTEIN C.Great UHaul personal service at Lake Fairview Personal Mini Storage!!
EDWIN M.Great rates and excellent customer service. Sales associates are professional, efficient, helpful and friendly. I will use this location again in the future. Highly recommend!! Thank you Nina and Mike for ensuring a pleasurable experience.
SHERRY C.Every once in a while you find the now so frequently lost art of personal service. Mike and Nina at the Lake Fairview Personal Mini Storage are the best because of just that: Their Personal Customer Service! Thank you!
JUNE K.Great experience with this location. They were quick & very friendly!
Hope H.Both employees were kind, courteous, and helpful. Thank you!!!
DAWN G.Great service
PEGGY A.Nothing right now they are Great!
SHANDS W.My husband and I were so impressed with how well run this location is. Such a pleasure to work with.
CHANTAL B.Friendly and professional service and staff.
RICHARD C.Nothing for change cuz everything was way beyond expected,nice or helpful it was the Best, Thank you !!!!!!!!
ALICE C.Perfect experience
Donald N.Mike was very friendly and helpful. thankful for his expertise. I would've spent more money.
BERNA A.Friendly people!
Sonya S.Found a truck for me when there weren't any available. Very nice people.
Erika L.I've rented a moving truck a few times and have a unit Nina and Mike are great! very polite sweet and always helpful I highly recommend that location. Thanks Nina and Mike for making my move much easier. Sueann
SUE S.Mike and Nina are amazing, always this Uhual!!!
MICHAEL G.The staff is awesome
Amanda P.Lovely management team—will surely choose this location again!
John D.It was kind of hard for me to find this location. The GPS had it right but if it was a Uhaul sign more visible, that would have helped! Overall customer service was Awesome!
Renee C.The staff was very professional and friendly. Nina and Mike what are very helpful and informative.
CONSUELLA F.Nina and Mike were so great!!!
Wendolyn S.Becky was great
Darrius P.The only thing that went "wrong" was the website glitched when I tried to check my vehicle in. Cathi, in Customer Care, was absolutely wonderful and helped me get all the proper things noted so I wasn't charged for an "after hours" check in. :-]
Anna S.Staff was extremely friendly and responsive. Best truck rental experience I've ever had. Highly recommended!
MATTHEW T.Professional and friendly service.
Peter S.Great service
DAVID M.The staff was extremely friendly, however, the uhaul was in desperate need of maintenance. The tires were falling apart, the truck struggled to accelerate & it was apparent that an alignment had not been performed in a long time. There was also blood in the cargo area of the uhaul. Most disappointing is when I pointed out that I had to put $30 of gas in after going only 6 miles. Given the miles per gallon I am certain that it is mathematically impossible to use a half a tank of gas only going 6 miles total. None the less the staff seemed less than helpful when I pointed this out. Overall this was a less than stellar experience compared to other uhaul experiences.
STEVEN M.I was charged $14 for insurance that I never requested. I'm waiting for a call back.
ALAN S.