Staff very friendly, thanks
ROBERT W
Customer Reviews for Personal Mini Storage Lake Fairview
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed! From the moment we arrived and walked into the front office, we experienced nothing but outstanding customer service and welcoming smiles. The people running this location made our visit unforgettable. It's not often that you run into this type of people, but it's definitely something that's unique and rememberable, and will keep us coming back for future needs. My wife and I didn't ask their names, but it's the location that matters the most. The rest speaks for itself. Thank you for a pleasant experience! Dave and Jess Greenwell Orlando Florida
DAVID GThere were so many Scentsy warmers plugged in that I ended up with a migraine on both sides of the rental (pick up and rental). The folks were nice enough but the smell was so overwhelming that it has even gotten outside the front door. This seems unnecessary, unhealthy, and unprofessional.
REBEKAH SService was excellent, staff was polite, and the truck and dolly’s helped me greatly with the move. Thank you all so much!
KEATON KWe were charged a fuel charge and for 4 gallons of gas when we drove only 7 miles. There is no way we even used a gallon of gas. We were charged $46. We will never use this location again. They also didn’t have the dolly we requested. I am a repeat Uhaul customer for the last 45 years. I will NEVER rent from this location again.
MICHAEL Cthank you to all the CS people who guided me and helped me throughout the process. great experience.
Irene ROne of the tow dolly ratchet was missing . No one walk with us to the truck or explain how to use all the equipment. They should have someone to accompanied the customer and explain at least the basic .
IBELITH MWhen I put gas in the van It took about 10 mins to register, causing me to put more money in it, which it did not need. That was frustrating. But other than that the rental was good
COREY PVery fast and friendly customer service
CHRISTOPHER TThis was a very pleasant experience. The truck was very clean and had the equipment I needed in it. I was quite pleased to find that U-Haul now has locks included with their trucks. It was very friendly service. Everything was done in a very timely manner. I will be sure to recommend it to family and friends. I will be back the next time I need to rent a U-Haul.
AMELIA HAll locations I have used have been on the same level of service - all very good
Quentin GAlex is great.
Darin GYou need to walk the customer through the "24/7" process, especially if they have an out of state drivers license. I was not told that I would have to WAKE UP 3 PEOPLE AT 6A.M. ON A SUNDAY MORNING to get them to "vouch" for me. I went to the location a DAY EARLY and the employee did not tell me anything like this would happen. Plus, you have key lockers on the side of the building, no explanation of the process, and at 6 a.m., someone on the phone only tells us to "trust the process". Your process is one of the worst I have seen and I have a consulting company where we help compaines with bad process. We can help you too. Simply informing people of the ridiculous "word lock" thats on the back of the truck would have alleviated a lot of stress.
Caleb HSubmitted via email; no reply to date! Was charged $15 that I did NOT authorize for the rental today. I was very clear that I didn't need any insurance coverage, yet it was added. Also, when I tried using the app to return the U-haul truck, it kicked me out. I'd appreciate the $15 "safe move" I didn't ask for not agree to, to be refunded back to my credit card on file asap. Thank you!
Theresa HGreat customer service
Leena MThe store manager and rep working that day were not friendly. I contacted the store to advise I will be late picking up my reservation but I will be there no later than 5:45pm. The young lady asked "if I could get there by 5:30pm because they don't do hook ups after 5:30" although the location does lose until 6pm. When I did arrive the manager was placing a be right back sign on the door but did help me anyway. He seemed very irritable and met me with sarcasm when I asked him about the way he was chaining the trailer. The first visit was very pleasant with the other lady. This pair was the worse.
Andreneka BWhen I order 4 dozen blankets for moving, have them available. They only had 9 of the 48 and I had to ask for a refund. Overall, the district manager was present and apologized for the lack of management at this specific location so that was good.
Gary ABEWARE ⚠️ FIND ANOTHER PLACE Customer service was terrible. Husband and wife duo and both were rude. Truck mile charged at a $1.19 rate, just plain bad. Listen to the reviews now, or be sorry later.
ANNETTE MAlex and Sandra are always exceptional in their professionalism. They are prompt, courteous, and truly cared about my experience. Thank you!
robert jMake sure the vehicle is fueled on pick up.
Robert IYour online reservation system sucks. Too tedious an time wasting. Simplify it. Customer picks a truck or trailer for a certain date then puts in zip code. Then system then lists all locations within say 25miles that actually has the item picked available an then cust picks location for pickup. Now justs lists locations closet to cust. Ckicks on it nope not available then has to basically go back an pick another location an on an on. It person who designed ur current system is a moron
JEFF AHelpful friendly an fast. Quickbin an out.
JEFF ASmooth transaction.
Weston MAlex and Sandra provided great service.
Lunel MExtremely good service!!!
CHARLIE MStaff were very helpful and friendly. Thank you for a great experience!
Benjamin FThe man who helped us was quick and helpful. While we didn't spend as much time with him as we did the guy we rented from, you could tell they take a lot of pride in their business.
Tracy MShe was personable and we joked and was very friendly. I appreciated her help after a long trip and moving all day from Port St. Lucie.
Ragan CThe truck I rented stalled multiple times at traffic stops. I had to "feather" the throttle to keep it running. The location and personnel were great. Just maintain the truck better.
Dean SVery friendly very organized. The truck was clean and ran great! Made the experience great easy and professional
James RThe representative was great!!!
Jacqueline MParking at this site is very limited.
Russell SI had issues securing a truck with U haul. I reserved a 20ft truck one way on 5/24/2023 for 5/28 and the day before they changed my location to Lake Nona and didn’t reach out. Once I talked to Dedra they mentioned that my reservation was for 5/29 which was incorrect and they almost said they couldn’t secure me a rental for 5/28 which is the date I had a reservation for in the first place. We needed up securing one in the 32806 area code for 8:30AM on 5/28 and they failed to have the truck dropped off. We called to notify that customer service failed to notify us of this issue and we drove to a location and they said they had nothing until we could locate a truck located on orange blossom trail which is where we ended up renting a truck at 10:45AM (2 hours after our previous reservation time) we would like our money back since we had to drive all across Orlando and had to wait an extra 2 hours to move and had to add mileage not only to our own cars but the U haul itself which was only a round trip not one way as we had reserved 4 days prior.
Kayla DBest customer service.
ELSY DExcellent attention
Gladys GVery convenient qnd workers are great. James was good today. The owners are always great.. Will recommend this location anytime.
Deanna MThe location was great but uhaul’s system is atrocious. The location kept getting locked out of the system by uhaul and it took an hour to pick up the truck.
Peter HClean the windshield an put windshield fluid in
James BThe help was fantastic and I was done in about 5-7 minutes
ALICE VRachel and Travis were excellent. My original rental got changed and they stepped in and helped me out greatly. Very kind people and customer service driven. Definitely two great people to have on staff.
Brian JPick-up and drop-off were simple & quick!
Zander KWe have been renting tons of vans from U-haul and this is the very first time I leave a negative review, The lady at the desk was extremely rude, I asked to get the rental agreement from my extension and she did not know how to do it, when I tried to explain her how to do it she was dismissive and hanged up on me after being rude, the equipment was not in good shape and was not clean nor completely full of gasoline, we rented the vehicle on the afternoon of the 29th and was returned on the 1st in the morning, they charged us a whole seven days for only 3 days, we returned the van with more gasoline than given to us and used for three days and she charged us 7 days. we will never come back to this location and we are reconsidering our business rentals with Uhaul due to this very bad experience, we rented over 26 vans on 2022 and spent over $16000 with your company in 2022 counting this account and couple other commercial rentals from us as well from Uhaul not with this account
Francisco GAll perfect with this truck rental
Pablo GGreat facility. Super helpful, personable and friendly!
Brynne TThank you
Kayann SManager, Travis, was very personable and efficient. Rachel helped me get a receipt that was not sent to me with the last rental at another location. Travis and Rachel made this experience much better than the other Uhaul location.
David SI have recommended this storage facility to a neighbor looking to move.
Constance LGreat experience!
THOMAS Psuper convenient to drop off a vehicle at the next-door dealership then drop the trailer here. thanks.
Paul EYou are doing excellent. Cory was genuinely helpful. Thank you for such excellent service.
Andreina MThe couple running this location were super friendly and well organized. Excellent and friendly service
Greg VThe two u haul representatives at the local uhaul (4252 N Orange Blossom Trail, Orlando, Fl, 32804) were excellent. They are friendly, efficient, and professional. They had me checked out with the truck in no time. And processed me quickly when I returned the truck. I will definitely use them again!
Abner CThis is the best uhaul store in the Nation! These managers blow away anything I’ve ever experienced from uhaul. Grade A plus management. Will send anyone who needs uhaul this way.
JUNE K