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Wilmin O
Customer Reviews for Personal Mini Storage Of St Cloud
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was all great and quick and easy picking up and dropping off
David TYou saved me.
MICHAEL JStay just as you are.
JOSEPHINE WThey are helpful, clean, kind, and courteous. I will definitely use them again!!
DEIRDRE GOk location was great. The van was good too. Ask me about the U-Haul web / app experience booking and trying to pick up my truck. Absolutely terrible. I had to make several attempts to book. Tried both the mobile app and from a pc. I don’t understand why you had me send my ID in a head a time then the day of I had to do it again. The day of the pickup was even worse. I don’t understand why you needed my employer to sign off on a rental. It took over an hour to get my van and I was standing in the Florida sun the whole time. Pretty much exhausted before I even moved anything. Had to talk to a support person 2x before I got it setup. Please work on this. Also if you want people to use the app then vet everything in there First so you don’t lose time on the day of doing stupid crap. If this was 2007 I would understand the clunky online experience but it’s 2024 it should be seamless by now!
Chris kGreat places.
JOEL LNothing absolutely great experience compared to wojos
Christopher BMy experiences always pleasant. The staff here is amazing Very welcoming. It’s one of my preference locations.
Phillip RNothing. You were very friendly and made the process smooth. I can't thank you enough.
Lisa SI rented a van for 6 hours and brought it back 2 hours early hoping to get that removed for a lower bill but was informed it was priced for 24 hours. Beware
Richard HEl personal muy despectivo y problematico
Hely sI will not recommend uhaul, but not because the staff at the location. They were friendly and tried to fix the problem. Uhaul confirmed the reservation by email and text, but the truck I reserved was not available. This created complications for my move because I had to accept a smaller truck making the move difficult and increasing the mileage.
Karem UEverything is ok 😊
EVELYN RI have a script on file already for my reservation it was awful disrespectful the gal personal was listening to my situation by telephone.
Jennifer RI rented a 9' van thinking it would be less than a big truck but when I made the reservation it did allow me to decline the insurance and when I went to check in and get the keys of course the app would not work and so I had to go to get checked in with the woman inside who never told me the insurance was then added and the total went from $47 something plus miles on my reservation to $119 plus milage after she did check in. Had I known that I would have gotten a bigger truck and paid less or not gotten it at all.
MICHELLE CLocation was fine but was overcharged $28 will rent my trailers from Penske from now on.
Shawn MI had a in town move and only had the van for approximately 12 hours. For just a two bedroom apartment move. They charged me $30 of gas, when gas was filled and charged me a $30 cleaning fee when the van was not dirty. I paid $277 for not even 24 hours with the u-haul. I feel taken advantage of and over priced. I would not recommend this location.
Christina SEven with a few minor hiccups, the associate was polite, patient, and extremely helpful. Will use again.
Patrick TEverything was up to standards
Rodrigo FThe manager and staff is very helpful and knowledgeable. They take pride in their customer service and professionalism.
russell hAngello and Caroline are excellent to work with, great location, easy access. Great customer service. We have used them multiple times and the experience has always been excellent. Highly recommend them for your moving needs.
Michael TLove it
EDWIN HI can not think of anything
EDWIN HCustomer service was stellar.
jimmie jI’ve worked with these people before. They are the best!
Kathy WVery poor customer service, they made me wait more than 40 minutes to deliver the trailer, once the contract was made they told me to wait outside where the trailer was to connect it to my truck and they made me wait so long that I had to go back to enter the store to look for the person and it turns out that the person was sitting at his desk
Jose COnly complaint was the interior was somewhat cleaned, dash and cup holders weren’t super clean but good enough. The windshield was filthy but it was an easy fix.
Angel RPerfect
dolores CNothing. Just let Caroline take care of the details. She’s the best.
Ward SShare your favorite Joke! HA! ^_^
Dean SAbsolutely the best staff and equipment. It doesn’t get any better than at this location.
Art TAwsome customer service, great people who run this location.
Timothy CThe windshield wipers need to be changed but everything else was excellent
Julio COut Standing Customer Service...thank you.
Hugh AThey try everything in their power to resolve the problem that was created in the rental pick up location.
fabio mEmployees should leave their political opinions to themselves. Very awkward having a professional experience with the representative pushing their political views upon the customer. I just needed a moving truck…
Christopher BGood services
Awilda NThe truck had a different mileage than the mileage was in the contract
JUAN CThere was some problems with the truck. The shifter didn't go into park or drive easily because it was sticking and loose. If you didn't push it up and hold it, the truck wouldn't start. The steering wheel was very loose. The air condition vents did not blow cold air, it was blowing cold air from somewhere else even though it was set correctly.
GEORGE SThe agents are great and friendly Super service
Edgardo LThank you very much
Either DChange oil, fill washer fluid,
Alfred AInside dash has debris and floor had sand. Outside was dirty and covered in leaves and sap
vinny sMr. Angello and Caroline are awesome. They were very professional, accommodating, and friendly. I’ve rented 2 other times with them at this location and they have the same welcoming smile and kindness. Would rent from them again.
Ruth CGreat customer service from this place!
George RI have use this location quite a few times over the years and every time is always awesome. from reserving, pick up and returning. The employees are always friendly and helpfully. They make you fell happy and like a friend which is great because we unfortunately don’t have many business like that anymore. I will definitely be using them again and recommend to to my family and friends. Thank you for the wonderful experience
Evon HManager rude. Likes to yell. Falul language.
Paul BVery convenient location, but The service approach of the owners is more of "I'm doing you a favor, so you do as I say" not a true Sales Through Service approach. They have a one time transactional, impersonal approach instead of a long term relationship building one. For the same rate, I'll rent in another location.
PETER LAt the time of my reservation of a 15' truck I informed them I did not want to insurance coverage as my insurance will coverage the rental. I received my receipt and i was charged $15.00 for coverage. I went to the dealer's location and was informed that i needed to contact U-Haul. I explained to the girl, i was not about to do their job seeing i paid them and it was their screw up. I also informed her that i would be disputing that amount with my credit card company which i did, and they in fact credited me the $15.00. If this is how you do business, i will find another company that does not screw its customers. I will inform all my family and friends about this and warn them never to use U-Haul for their deceptive practices.
WILLIAM GThe process is so long. Trying to download an App that I will only use once or twice a year is a hassle. The online documentation is fine but everything just takes too long. Checking in and checking out took a combined time of 1 hour and I only had the truck for 3 hours. This needs to be smoother if I am going to do this again. Everything else was great! Service, vehicle, location, availability - no other complaints.
Timothy SVery good servicios
Rosanda BNothing to improve. Everything went nice and smoothly as usual. Thank you to Caroline & Angelo. I will continue to recommend to all family and friends.
Elvirita LThe person that helped me get my trailer was great, very helpful
jeff tExcelente serví 10/10
William B