Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a vehicle from here before and I had a pleasant experience that was why I came back to the same location to rent again. This time I had no issues until I return the vehicle where I found out that I was charge for gas. when I received a vehicle The gas gauge was at 3/4 when I return the vehicle I returned it at 3/4. I try to explain the situation however the lady there did not want to hear it because she stated that I was wrong and the gas gauge was full. I showed her the U-Haul receipt and the U-Haul equipment contract which both states that when I received the vehicle it was at 3/4 which I agreed and when I returned it it shows 3/4. She said I changed the fuel gauge meter so it's my fault and I have to deal with it she said I don't work for U-Haul so I can't give you a refund so call this number and get a refund if you want to. She was not polite or helpful and When I try to explain to her about the contract she hung up on me.
Francisco D.
Rating:
5.0
Customer did not leave a comment.
Marisol D.
Rating:
5.0
Customer did not leave a comment.
Richard R.
Rating:
5.0
Customer did not leave a comment.
Laura C.
Rating:
5.0
Customer did not leave a comment.
shirely J.
Rating:
5.0
Customer did not leave a comment.
Francisco D.
Rating:
5.0
Ensure that the windshield is clean and free of bugs before assigning the vehicle to customers.
Gregory F.
Rating:
5.0
Customer did not leave a comment.
Adolfo R.
Rating:
5.0
Customer did not leave a comment.
michael S.
Rating:
5.0
They were a nice couple.that tended to me. Will do business with them again.
Ed L.
Rating:
5.0
Customer did not leave a comment.
Sarabjit D.
Rating:
5.0
Customer did not leave a comment.
Angel M.
Rating:
5.0
Excellene servicio.
Denise L.
Rating:
5.0
Customer did not leave a comment.
melissa H.
Rating:
5.0
Customer did not leave a comment.
Demetrius V.
Rating:
5.0
There was a spill inside the truck when I picked it up but when I returned it was very adamant I clean it out very well to not be charged . But everyone was very friendly and nice and I would definitely rent from here again. Fast friendly service is what I love and go for time is money in my eyes.!!!!
Melanie O.
Rating:
1.0
The service was rude and the truck was smelly. I cleaned the truck before driving and the smell went away.
Sheri S.
Rating:
5.0
Customer did not leave a comment.
Adalberto S.
Rating:
5.0
Simple and fast
Marcelo P.
Rating:
5.0
Customer did not leave a comment.
HECTOR M.
Rating:
5.0
Great customer service
Steven A.
Rating:
5.0
Customer did not leave a comment.
desiree F.
Rating:
5.0
Customer did not leave a comment.
Ron V.
Rating:
1.0
I returned the truck with a little more gas from the beginning and they charge me for gas very bad experience.
EMILIO P.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Good people and great service
Digno E.
Rating:
5.0
Customer did not leave a comment.
Heidi S.
Rating:
5.0
Customer did not leave a comment.
MIRIAMNE S.
Rating:
5.0
Customer did not leave a comment.
FRANKLIN B.
Rating:
5.0
No problem dropped off after hours.
Patrick L.
Rating:
5.0
Customer did not leave a comment.
JEFFREY B.
Rating:
5.0
The complete U-HAUL Staff are Excellent. Thank you all
MARY O.
Rating:
5.0
Great customer service.
DYLAN B.
Rating:
5.0
They really tried to help and it worked out
WILLIE PAUL D.
Rating:
1.0
Customer did not leave a comment.
Roberto Z.
Rating:
5.0
Customer did not leave a comment.
JULIO B.
Rating:
5.0
Excellent customer service
GRACE N.
Rating:
5.0
Customer did not leave a comment.
JORGE C.
Rating:
5.0
Customer did not leave a comment.
GREGORY B.
Rating:
5.0
The staff was very professional and courteous. The rental was a smooth transition.
DAVID T.
Rating:
5.0
Customer did not leave a comment.
THOMAS R.
Rating:
5.0
Very cordial staff! Drop off of truck could not have been easier!
Joseph R.
Rating:
5.0
Customer did not leave a comment.
KENNETH W.
Rating:
4.0
Truck was great and well maintained.
SAMUEL M.
Rating:
4.0
Better Mantiance on your appointment. A trip sheet might be helpful. Thank you.
DELOSARTHUR JR B.
Rating:
5.0
Customer did not leave a comment.
ELIEZER A.
Rating:
5.0
Customer did not leave a comment.
Maria S.
Rating:
1.0
Customer did not leave a comment.
LACI A.
Rating:
5.0
Customer did not leave a comment.
CARLOS M.
Rating:
5.0
Customer did not leave a comment.
WILLIAM N.
Rating:
3.0
I was charged for two hand trucks in my bill when I only rented and received one when I picked up the truck. I called the office and never got the credit.
Ramon A.
Rating:
5.0
Customer did not leave a comment.
RAINIER H.
Rating:
5.0
Customer did not leave a comment.
NELSO V.
Rating:
5.0
Customer did not leave a comment.
GLORIA W.
Rating:
5.0
Customer did not leave a comment.
EDGARDO L.
Rating:
5.0
Great and easy transaction thanks a lot….
JOSUE C.
Rating:
5.0
All is well
PATRICK P.
Rating:
5.0
Customer did not leave a comment.
HENRY N.
Rating:
5.0
Customer did not leave a comment.
Adam S.
Rating:
5.0
Excellent
JOSE O.
Rating:
5.0
Customer did not leave a comment.
STEPHEN G.
Rating:
5.0
Employee was wonderful, polite, and patient when I had payment issues with my card declining . He waited patiently till I got it resolved. Thank you
OCTAVIO F.
Rating:
5.0
Customer did not leave a comment.
EDGARDO T.
Rating:
5.0
Awesome customer service
Wylline B.
Rating:
5.0
Customer did not leave a comment.
DERRICK M.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER A.
Rating:
5.0
Customer did not leave a comment.
RAUL G.
Rating:
5.0
Keep doing what you're doing
DEIRDRE G.
Rating:
5.0
Customer did not leave a comment.
JOSE T.
Rating:
5.0
Great job and very helpful!
GARRY L.
Rating:
5.0
Honest and professional
WESTIN S.
Rating:
5.0
Staff is super friendly outside it up on my truck and show me how to use everything wouldn't change anything
Steven B.
Rating:
5.0
Customer did not leave a comment.
Julio C.
Rating:
5.0
Customer did not leave a comment.
Corey A.
Rating:
5.0
Customer did not leave a comment.
MARCUS D.
Rating:
5.0
Great people and went far and beyond that I expected.
JOSE O.
Rating:
5.0
This business is very detail oriented and explained things well.
PAMELA H.
Rating:
3.0
Customer did not leave a comment.
DAVID B.
Rating:
5.0
Was great
IRENE V.
Rating:
4.0
Service was good - price was right... no problems at all... Keep it up ;-)
TIMOTHY M.
Rating:
5.0
Customer did not leave a comment.
BENJAMIN M.
Rating:
5.0
Customer did not leave a comment.
WILLIAM L.
Rating:
5.0
Customer did not leave a comment.
Arnaldo M.
Rating:
5.0
This was the easiest rental process I have ever had. I'm and out in under 5 min. They were so pleasant and helpful. I highly recommend the commerce center rd location.
IVONNE S.
Rating:
5.0
Customer did not leave a comment.
LEONEL T.
Rating:
5.0
Customer did not leave a comment.
VICTOR G.
Rating:
5.0
You guys are excellent thank you so much.
FIDEL M.
Rating:
5.0
Customer did not leave a comment.
DANIEL A.
Rating:
5.0
Nothing
CARLOS D.
Rating:
5.0
Again -- no improvement required. The gentleman that helped us.......when we just scheduled drop off at this location last minute ....was very personable and happily took care of us right away. Since we just drove 1060 miles.......this was important to us, we were tired!! Very knowledgeable, no issues. Definitely recommend this location.
Robert B.
Rating:
5.0
I've used their services two times and I can only say good things. They we really helpful and made my rental experience an easy one. I would recommend them to anyone.
Evelyn Q.
Rating:
5.0
Customer did not leave a comment.
BERNICE C.
Rating:
5.0
Excellent customer service. Thank you your business was very appreciated