Lisa & Steve were terrific. Fast, helpful, efficient. Truck was pulled up front for us before we arrived! I could not successfully navigate the required app for returning the truck after hours. Kept getting kicked off site. That's on U-haul, not this franchise, though.connie A.
Customer Reviews for Personal Mini Storage Spring Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John F.
Customer did not leave a comment.Tina M.
personal came right out and checked truck and got me on my wayRONALD S.
Lisa and Steve are awesome a true asset to your team.THOMAS D.
Customer did not leave a comment.CHESTER K.
Maybe just check tires a little better I had a blowout while unloading but it was fixed in a timely manner about 2 hours.DOUGLAS B.
Suzan at Personal Mini Storage was extremely helpful with all of my moving needs. Great service!NEAL M.
Very courteous and professional excellent serviceREYES R.
I had to ask about the $60.00 deposit that was required when making a cash transaction. It was not voluntarily coming from the agent.MARK P.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.TARASITA M.
The steering wheel wasn't centered when driving straight. I did tell this to the lady at the counter when I returned the truck. She said she would have someone look into it. Instead of the wheel being centered at 3 and 9 o'clock it was about 2 and 4 o'clock. It might have been a little worse than that. So it was as if you were always turning left. Very annoying to drive. Definitely should be that way on a 30,000 mile truck.BRIAN W.
My experience was outstanding, thank you.PHYLLIS H.
Customer did not leave a comment.John B.
Thank you ! very friendly peopleKAREN F.
Customer did not leave a comment.Danelys A.
After hours drop off, not a good spot to park a large truck.KYLE L.
Customer did not leave a comment.Alfonso P.
Customer did not leave a comment.Courtney C.
Customer did not leave a comment.RANDALL E.
Customer did not leave a comment.Kathy F.
Definitely recommend this location. Friendly staff. Fast service.VICTORIA D.
Charged a fuel charge when I literally put 10 miles on the truckTHOMAS D.
Steve and his team were great. Friendly, efficient and made it very easy to pick and leave trailer off. Fantastic customer service!!!! RobertROBERT L.
Customer did not leave a comment.Lawrence H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Christopher B.
Lisa was absolutely lovely and accommodating! Thank YouGina C.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Dale P.
Facility was clean, neat and orderly. People were friendly, helpful, and competent.Frank C.
Lisa and her husband were amazing. Even helped with our offloading. Could not have asked for a better experience..Thomas S.
Customer did not leave a comment.MARCUS P.
Customer did not leave a comment.SHIRLEY C.
Customer did not leave a comment.JOHNNY C.
The location of renting is what matters. We went to one and the person was rude. But at 800 Spring Garden, they were totally awesome.MELISSA K.
Customer did not leave a comment.Joseph S.
Pleasant experience. Fair price. Site staff good to work with.Charles Z.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.lex V.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.William L.
Customer did not leave a comment.TRAVIS H.
Great experience, great people, would highly recommendTamera R.
I hope you received my earlier email about the shards of glass that came out of the a/c /defrost vent in the van I had just rented. It would have been a very bad situation if I had not had on my sunglasses. I took pictures and kept as much of the glass shards as I could sweep up. Please correct this problem before you rent out the van again.donna F.
Customer did not leave a comment.Craig L.
Excellent. Thank you. sasSheila S.
Customer did not leave a comment.David M.
Customer did not leave a comment.JUAN Antonio V.
Customer did not leave a comment.James S.
Outstanding service and people.Russell S.
Customer did not leave a comment.SHAUN M.
Customer did not leave a comment.Ronald R.
I will be using them again in the near future. enough said.Susan S.
Good servicePhilip Y.
Free WiFi at U-Haul location. Hard to use app with no service.TRAVIS H.
Customer did not leave a comment.RICHARD W.
Customer service here is always the best! Only location around that I will go to!Samantha F.
Nice personalandy R.
Customer did not leave a comment.CHARLES H.
Always awesome service at this location.ERIC P.
There was a very hard rain storm on the day I rented this van, and it leaked inside, all my blankets got soaked. I think maybe the van doors need to be resealed. I was surprised at how much water got inside. Other than that the van was fine.DONNA F.
Customer did not leave a comment.DONNA F.
Very easy access. Personnel friendly, professional and vehicle was clean and ready for use, and returning just as easy. Would recommend this to anyone that wants a hassle free move!CHAZ J.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.RANDALL H.
Customer did not leave a comment.David M.
I would recommend this Uhaul location strongly. The vehicle was clean and well maintained. The staff was polite and professional.TONY V.
Customer did not leave a comment.Debra P.
Customer did not leave a comment.douglas C.
No improvement needed. This is an exceptional business. Karen & Vin went out of there way to assist in my moving needs. The cleanliness and ease of rental was exceptional.Timothy M.
Customer service was great. Genuinely nice experience.Bryce S.
Nothing the service was excellent and very fast. Will come back if I need to move againDARIUS L.
Great place .Staff is outstanding . Makes using UHaul worthwhileMario G.
Customer did not leave a comment.LUCA M.
We had no problem with drop off using the app.bruce T.
The people who work there are the friendliest, and welcoming. I highly recommend it.ABDULAZIZ J.
Customer did not leave a comment.Charles C.
The online check in didn't work well, but Vinny at the storage center was super helpful and got us on our way!Audrey V.
Clean, easy check in and check out, and friendly, professional service.THOMAS B.
Very friendly service. Would definitely use this location again.Margaretha B.
The folks there are friendly and very helpful. It's a pleasure doing business with them and they have a customer for life with me.william R.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.JEREMY Y.
They were great. I had trouble getting into the truck, I guess I was scared to use a lil force to open the lock. Anyway, they were so helpful. They refunded my money and the next day I rescheduled and they were very understanding. Would recommend.Ebony W.
Very nice people went out of there way to help would definitely use againMark L.
Customer did not leave a comment.GARY P.
Great customer service. Well mannered management.GENESIS E.
Your company has the worst customer service I've encountered in all my years in the retail industry. Not only you have branches around that does not know your products and offers but lack of. I'm in sense and knowledge. I've tried reaching our your customer service for the past week and it was just unreachable. Constantly calling and waiting for hours to speak with a representative. Paid for shopping of boxes and extra for the delivery and it wasn't until I emailed cruise company on the website either the same email requesting a refund over and over and over and over again I had a reply saying that I couldn't obtain a refund because the boxes had shipped the same day of my email. Furthermore I checked online and did all steps that supposedly would of make my truck renting faster to hunt a truck around deland because the stores that made the reservations DOES NOT have truck in their facilities. After finally finding the location we were greeted by an inexperienced employee that was Doing all as she was the only one scheduled to work. On top of that she never communicated to anyone in the store ( there were 4 customer waiting') that her system was not working. And after trying more than 10 occasions to manually input our card she then requested cash. We Had to go back out and get an extra fee for using atm that was not in our bank network. We go back and waited an extra hour to get back in the waiting line while all of our lÃºxense information and hipaa law was being violated as this employee had our info on her counter and with no privacy for our personal information or license info. Total chaos. A transaction that was not supposed to take more than 39 mins turned into a 4 hours errand from hell. Never again I will be using this company for anything at all. Worst overall service in the world.Modesto P.
Customer did not leave a comment.Lee J.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.Gretchen S.
The U-Haul rep was very friendly and polite. He was knowledgeable and professional. Will definitely be back to this location!!Richard N.
Customer did not leave a comment.Patricia W.
Great experience!Cheri D.
Perfect service. Clean. Fast. Efficient. This husband and wife team go above and beyond providing "normal" customer service. They are the Rolls Royce of customer service in this city. They are always my first choice.Michael R.
Vinnie was professional and friendly. The process to rent a truck was seamless during the covid19 precautions. ???? I filled out my paperwork online. The truck was clean & mechanically sound. Great location, clean & orderly, stocked with supplies if needed. I used the key dropbox after hours.Sandra C.