Customer did not leave a comment.KAIROBERT V.
Customer Reviews for Peters Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lauren J.
I order equipment and didn't have in this location. I had to wait over an hour for my order to get adjusted. The truck was also dirty.GIOVANNI D.
My initial location in Chesapeake was closed, I had to wait almost 30 min to reach customer service, and then get a vehicle from a completely different location during rush hour traffic. Bronte was awesome...but this is the second time I've had a negative experience trying to pick up a truck from U-Haul. I would not recommend U-Haul overall for truck services.TAMERAGWEN L.
Smooth transaction.Kenny P.
The app or website needs to be easier to navigate when picking up from closed locations. I was sent an address to go to but the site had changed enroute somehow.Gerald A.
Super easy to return.DARICAANGELA F.
I had no assistance absolutely noneThomas C.
Customer did not leave a comment.joanna V.
Actually have the equipment you guarantee, at the time you guarantee, and at the place you guarantee. I was forced to switch from a tow dolly to a vehicle transport, from a 20 foot to a 15 foot truck, and they tried to make me pick up at separate location. Additionally, I was told that I was getting the vehicle transport as a free upgrade for the inconvenience, but guess what, almost 100 dollars was charged so I could lock it up. And for all the crap you gave me, all you could offer to help me out was 50 bucks off. Thanks uhaul, but the damn gas to go back down to pick up the rest of my belongings, which couldn't fit in the smaller size truck I was forced to use, cost a lot more than 50 bucks. I'm now avoiding uhaul for future moves as much as humanly possible.David J.
Customer did not leave a comment.MICHAELJOHN D.
Customer did not leave a comment.HOWARD J.
We were sent to another location, when we were almost to the second location the employee called and had us go to a third location that was about a mile from the first location. Our paperwork did not have a drop off address, thank goodness I asked. After about 20 minutes we had the location. I will never use uhaul again!gregory M.
Different location.gwen T.
Customer did not leave a comment.Tony L.
Faster service. All these places try and make u wait forever. I wasted 20 minutes out of my time being here after my check in time. Plus I left extra gas in the tank and didn't get reimbursedSamuel T.
Truck was fine. Picked up online. Issue was that they forgot to put hand dolly on truck. Went to uhaul center and they wouldn't give me one without renting another one. Customer service finally fixed it but spent seceral hours to fix the initial mistake of Peters Market not putting on truck.Matthew S.
The check out web application would not calculate the mileage correctly and necessitated a lengthy manual process.Steven C.
They were not very professional. One was very loud and slow about getting the customers out. I don't know if there other guy was helping out or new.Carlos T.
Customer did not leave a comment.Richard R.
Added more chargers then suppose too!Latrivia H.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Louis M.
We dropped it off at 817 PM and in the morning owner said indicated gas was less then what we dropped it off. They charged us for 6 gallons of gas when we only drove 20 miles and they put we dropped it off at 930 am the next day and charged us for two days. Please help dispute!Justin B.