Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location was convenient and very accommodating. Friendly and helpful.
James M.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Customer did not leave a comment.
elmer O.
Rating:
5.0
Customer did not leave a comment.
Raymond Robert B.
Rating:
5.0
Customer did not leave a comment.
Benjamin B.
Rating:
5.0
The folks at the Petersburg location were friendly and helpful. My experience was positive.
Mark F.
Rating:
5.0
Customer did not leave a comment.
ROBERT S.
Rating:
5.0
Very friendly and caring
Laura Elaine H.
Rating:
4.0
Customer did not leave a comment.
Larry H.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
5.0
Customer did not leave a comment.
doug and vivian H.
Rating:
5.0
Customer did not leave a comment.
Justin P.
Rating:
5.0
Our first experience with Uhaul. Excellent
Margarete H.
Rating:
5.0
Customer did not leave a comment.
Allen F.
Rating:
2.0
Customer did not leave a comment.
Jessica C.
Rating:
5.0
Customer did not leave a comment.
Philip P.
Rating:
5.0
The door on the trailer took 2 people to open. It would catch when all the way open and was hard to shut
robert S.
Rating:
5.0
Customer did not leave a comment.
Kipp C.
Rating:
5.0
Customer did not leave a comment.
Mary P.
Rating:
5.0
Customer did not leave a comment.
Harold T.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
3.0
Customer did not leave a comment.
Harold Thomas T.
Rating:
5.0
Customer did not leave a comment.
Kelly R.
Rating:
5.0
Customer did not leave a comment.
David B.
Rating:
5.0
Customer did not leave a comment.
CHERYL J.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Everything was ready and so easy. They were amazing and would use them again.
Tammy H.
Rating:
4.0
I made this reservation 2 months in advance and have to drive 1 1/2 hours to get the truck and then another half hour to get the auto transport . Putting extra mileage on the truck and a big inconvenience using extra gas in my car and time moving
Teresa B.
Rating:
5.0
Customer did not leave a comment.
Doug B.
Rating:
4.0
Customer did not leave a comment.
Christopher Paul D.
Rating:
5.0
Very excellent uhaul dealer. I have successfully moved. It took longer than expected but we have no control of the weather. I plan to rent from you in the future
James H.
Rating:
5.0
Customer did not leave a comment.
Gloria K.
Rating:
5.0
Not a thing it was a great experience. Staff was friendly and helpful.
Patrick W.
Rating:
4.0
The customer service at Petersburg was excellent but the U-Haul truck had not been washed in a while. I had to spend some time cleaning the bugs off the windshield in the parking lot before I left.
Michael S.
Rating:
5.0
Great experience
elizabeth B.
Rating:
5.0
The guys at Petersburg Electronics are super duper! Had no problems picking up or returning my rental. I think as a returning customer you need to allow the information collected to be saved so they don't have to keep reentering the same informative. Provided it matches of course. Other than that had a very pleasant experience!
christina K.
Rating:
5.0
Customer did not leave a comment.
Marshall J.
Rating:
5.0
Customer did not leave a comment.
justin S.
Rating:
5.0
Customer did not leave a comment.
brian H.
Rating:
5.0
My only complaint is I had a location 5 minute from my location. I had to drive 50 miles instead.
David J.
Rating:
5.0
Customer did not leave a comment.
CRISTOPHER Z.
Rating:
5.0
Very nice and accommodating. Easy to find truck and the new mobile check-in was good
Alexandra C.
Rating:
5.0
Customer did not leave a comment.
JAMIE K.
Rating:
5.0
Customer did not leave a comment.
Brenda H.
Rating:
5.0
Customer did not leave a comment.
Larry A.
Rating:
5.0
Nothing
carl R.
Rating:
3.0
Customer did not leave a comment.
bobby M.
Rating:
4.0
Customer did not leave a comment.
Robert G.
Rating:
5.0
Blueberry soda was great, would recommend them to everyone
Rick W.
Rating:
4.0
Customer did not leave a comment.
John D.
Rating:
5.0
Nothing. Just dropped off the equipment, checked out, and done.
Michael D.
Rating:
5.0
Our go to for our dolly and truck rental needs. Each time has been a breeze. Will continue to use our U-Haul services and highly recommend them.
SYLVIA B.
Rating:
5.0
Staff very kind and friendly. Truck in great condition and very clean.
Sherry S.
Rating:
5.0
Everything was great!!
theda M.
Rating:
5.0
Truck was not cleaning the cab.
daniel M.
Rating:
3.0
Thanks!
Anita T.
Rating:
5.0
Get your crap together! I didn't find out until the day before I had to drive an hour and a half to pick up my truck. Then the only way I found out was by me calling you. I had the truck reserved and was told to pick it up at the place I called on Rally Pike 20 miles then I had to deal with a bitch who hung up on me.
JAMESCHARLES H.
Rating:
4.0
Customer did not leave a comment.
linda P.
Rating:
5.0
Had a great experience. Adam was friendly and told me all about what I needed to do and made the first time I ever rented a U-Haul a great experience.
pam C.
Rating:
3.0
The truck are very dirty. The cabin are whit grass and earth and small very bad . The truck outside are totally dirty and many damages in the back.
Jose H.
Rating:
4.0
Make sure during this pandemic that the vehicle was sanitized before picking up. There was no signage inside the rental to indicate it was sanitized.
rich G.
Rating:
5.0
Customer did not leave a comment.
lawrence H.
Rating:
5.0
I'd suggest you identify the location by address and name of establishment on the contract.
PHILIP K.
Rating:
5.0
Customer did not leave a comment.
David D.
Rating:
5.0
Nothing. They do a great job of customer service
RAY B.
Rating:
5.0
Customer did not leave a comment.
danny C.
Rating:
4.0
Customer did not leave a comment.
Mitchell B.
Rating:
5.0
Customer did not leave a comment.
Mark H.
Rating:
5.0
Customer did not leave a comment.
Clarence B.
Rating:
1.0
The first time I rented a truck from UHaul was 2 years ago. When moving day came, I was told there wasn't a truck available. Kinda makes moving difficult if there's no truck. This time around, the man from rental office called me and said he would convert my reservation to 24/7 so I didn't have to interact with him at all. That was awful because checkin and logout was a nightmare. Honestly the issues I've experienced with UHaul make me want to never use UHaul again. 0/10 do not recommend
Rachel S.
Rating:
4.0
Customer did not leave a comment.
dorris M.
Rating:
5.0
Staff were very helpful and professiomal
sue C.
Rating:
5.0
On Line experience was very poor but in person experience was excellent
John G.
Rating:
5.0
Customer did not leave a comment.
Jeremy Scott K.
Rating:
3.0
the uhaul customer service center was the best!!!!! Thank you so much for everything you all are the best ! You all kept me from truly panicking. Thank you so very much!