Customer Reviews for Petro Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Petro Gas Station

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Rhonda O. on

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We had problems before we got to this place. We were suppose to pick the truck up in Crestview, but no one was there nor was a uhaul truck. We had to go 40 miles out of our way to get this truck from Niceville and was only given 20 extra miles. Plus we wasted 3 hours trying to get the truck that I had booked 2 weeks in advance and already paid for. Plus, I was not given the discount that I was promised because of having to go somewhere else to pick up another truck.

Jason F. on

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Customer service was abysmal. The person I had to talk to in order to get my trailer was talking on the phone the entire time and asked me to check in online instead of checking me out in person. I works have purchased a receiver and ball from him, but didn’t want to give him any more business.

Richard V. on

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Location only has one cleark who runs the gas station and uhaul services. The entry to the parking lot has a destroyed fence.

Richard R. on

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Site was at a gas station and the attendant was super nice; however, when it came to attaching my the auto transport she could not leave the store. I could not lift the trailer myself, nor could i guide myself to backing the truck up very easily. I ended up having to ask a random person that was putting gas in their own car to help.

JOEL L. on

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Warren B. on

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cheri M. on

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Davied L. on

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Matthew T. on

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My paperwork, contract, and online info said to drop off the trailer at Commanders Mini Storage. There was a Uhaul sign out front so I pulled into the lot. It was very small, poorly maintained, and had several piles of what appeared to be trash from units that had been cleared out. When I called the number listed, the owner told me to pull across the street to Petro Gas Station. This had not been communicated in any way previously. By that time, I could not manuver the truck and auto transport out of the lot. I had to unhitch the auto transport on my own, and drive the truck across the street where there was no space to park. The "staff" was 1 man working the gas station and was not at all helpful. I doubt I will rent with uhaul again after this experience.

Georg O. on

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TONY M. on

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Savanna S. on

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I reserved a trailer but when I got to the location, my reservation was not in the system. It took an hour to get the trailer, since the store clerk waited on other customers and me at the same time. I was an hour late getting started with my move...I was not happy

KATHY P. on

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Jane H. on

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Barry M. on

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U-haul customer service agent was also the gas station and convenience store clerk. Ladies were nice but not helpful with helping to connect trailer. Trailer was dirty inside. I returned it clean. No one inspected the trailer before I left after dropping it off which left me a bit worried. Turned out fine.

Janet C. on

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I did not get to pick up the truck at the location requested. When I got the truck I could not put gas in the tank, it all went on the ground. It took many hours to get a replacement truck and had to extend the reservation an extra day. I will not use U-haul again.

Christopher T. on

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I was clear in saying how long I needed the trailer. I stated I would drop the trailer off in Tampa on July 16. When I paid, I was shown the delivery date on the contract and the amount to pay. When I returned the trailer I was charged another $240 and asked why. Apparently the contract was only for 3 days and $20 each additional day. This was not explained at all.

Kenneth G. on

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Poor customer service roaches in building and truk they even gave my truk away I am very disappointed about 6/29/2019.....F-

Shealen D. on

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DANIEL C. on

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Didn't help at all. Just go out there and get what you need. Didn't check anything, or help hook up the dolly.

Robert L. on

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tammy B. on

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Cashier was very friendly we had to wait between customers but that was fine. I understand what its like to do alot at once.

stevan F. on

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lance W. on

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They were all very helpful and professional. Great Service!

Frank W. on

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Location was closed upon arrival.

JOSEPH B. on

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The owner of the gas station and his employees were extremely helpful and very professional.

Allen N. on

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Danny D. on

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Allen H. on

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It took hours to get the Auto Transport even though I had a reservation. I made a reservation on-line a week in advance. However, when I arrived the lady told me she couldn't rent me the AT even though she sees my reservation in the system. There was something about the tow rating of my truck not being compatible with your system. After almost an hour of trying she told me I would have to find a different vehicle to tow the AT. (This was curious to me because I just rented an AT to tow the same car from Atlanta, GA to Niceville, FL and was using the same truck. All with no issues on-line, in Atlanta, nor in Niceville.) I drove all the way home, made a new reservation on-line and then called the 800 number to ensure the location would honor this reservation. I returned to the location but this time a different lady told me she also couldn't rent me the AT because of the same incompatibility with the tow rating of my truck. She had me call the 800 number to straighten out the issues rather than her calling herself. The rep on the phone said everything is good in the system and she couldn't figure out why there was a problem. Eventually the lady at the location resolved the issue by "overriding things in the computer" but then told me she didn't show any ATs available because someone else had another reservation in the system. Again, I called the 800 number in an attempt to resolve this SNAFU and while I was on the phone with your rep the lady said "Oh the other reservation in the system is you, so we don't need the U-Haul rep on the phone after all." After another 1/2 hour of her manipulating her tablet she finally provided me with the paperwork for the rental. However she said, "I don't know how to hook it to your truck so you will have to do that yourself." This was not an issue as I've rented ATs from U-Haul numerous times in the past, but this was the first time no one went into the yard with me to help guide my ball under the tongue of the trailer, check that all the chains and wires were connected correctly, and help me ensure all the lights were working properly. This was by far the worst experience I've ever had renting a trailer from U-Haul. IT took over two hours to get the AT which has taken less than 15 minutes at other locations. It appears the main issue with this rental - and another rental I've had in the past - is your system doesn't allow for the towing option on my truck. I have a 2005 Toyota Tacoma TRD Off-Road with the optional towing package. This option adds a transmission cooler, oil cooler, and a beefier tow hitch which provides a 6,700 pound towing capacity for the truck. In your system you have the Tacoma Regular Cab, Access Cab, and Super Cab, you also have 2-wheel drive and 4-wheel drive, but you do not have an option for the TRD Off-Road with the optional towing package. When your reps manipulate your system they all tell me their system doesn't show 5,000 pound towing as available on my '05 Tac

kenneth M. on

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I have duplicate bills on my credit card. Called multiple times to discuss. Never a return call!!!

Mary T. on

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Customer did not leave a comment.