Customer Reviews for Depanneur Laurier Harnois
(U-Haul Neighborhood Dealer)

183 reviews

5511 Boul Laurier   Terrebonne, QC J7M1C3

(579) 914-0022

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(579) 914-0022

5511 Boul Laurier
Terrebonne, QC J7M1C3

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat-Sun: 8 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Léo C. 
Rating:
5.0

Verygood service

carl V. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Excellent service même si je suis arrivé à la dernière minute il m'on attendu et très bien servis

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

jean pierre C. 
Rating:
5.0

Customer did not leave a comment.

Marc-André S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Le prix payé etait 30$ de plus que l'estime avec 38 kilomètres de moins .... Vraiment décevant

François D. 
Rating:
5.0

Customer did not leave a comment.

Sophie A. 
Rating:
5.0

Customer did not leave a comment.

chakib N. 
Rating:
5.0

The personal is very friendly and helpful i will always rent my needs there. Thanks M.Bill 🙂

marckendzy E. 
Rating:
5.0

Customer did not leave a comment.

MICK C. 
Rating:
4.0

Customer did not leave a comment.

Yves V. 
Rating:
5.0

Fast and effective

Maxime L. 
Rating:
5.0

Service very professional Thanks

Gaetan L. 
Rating:
5.0

Service à la clientèle impeccable! Courtois, il nous à éviter 30 min de route pour rendre le véhicule! Que du bonheur!

Jean Michel T. 
Rating:
5.0

Quite quick and rapid checkout. Simple procedure. Friendly and honest staff.

EBRAHIM S. 
Rating:
4.0

Excuse me but my address is wrong. My first name as well. Simonne Leclerc, 1802, Capitol, Laval, Québec, H7M2H5. Thank you for rectifying this on my order. And I was not satisfy on the lenght of time I waited before getting my truck. 2 hours, because of your server brakage. Because of that, my helpers could only help me in the morning, so I was left with only one person to help Me. I wish to be undamaged for your faut (system faliure). Thank you

simone L. 
Rating:
5.0

Service parfait! Merci.

Andre C. 
Rating:
5.0

Very Nice service And nice people. Thank you again!! 10/10

Investment R. 
Rating:
5.0

Customer did not leave a comment.

Simon B. 
Rating:
5.0

Super accueil quand on a été reporter le camion!

CAROLINE L. 
Rating:
5.0

Service excellent. Le préposé était très sympathique et professionnel. Merci beaucoup!

Myrilie D. 
Rating:
5.0

Customer did not leave a comment.

GERMAIN C. 
Rating:
5.0

Customer did not leave a comment.

Michel S. 
Rating:
1.0

Truck was really dirty. The clerk that processed the return was totally unprofessional. Never saw something like that, can't recommend to anyone.

Andre M. 
Rating:
3.0

Customer did not leave a comment.

André M. 
Rating:
5.0

Excellent service Personnels super professionnels et avenants

louis D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent service, great guy too. 10/10

mark-olyvier L. 
Rating:
5.0

Si je pouvais mettre un 6 étoiles je l'aurais mis. Excellent service.

Nassim M. 
Rating:
5.0

J'ai beaucoup apprécié le service et en plus il a attaché le remorque à ma voiture, wow très bon service merci beaucoup 😀

eric R. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
5.0

After doing my online reservation with another location and it not being open I was stuck with no truck. I needed to move that same night and was desperate to find something. Called at Petro T and I was lucky enough to find that they had something last minute for me. Not only the service was quick but they were by far the best. I regret not booking with them from the beginning. If I ever need from uhaul Petro T in Terrebonne is my only go to. I recommend this location to everyone!!! Thank you so much for the great service and help!

Marie J. 
Rating:
5.0

This location was great. However, our text and e-mail sent us to another location loosing 45 minutes having to pay 2 movers at $90 each for U-haul`s mistake. I won`t be using U-haul again. The pick-up time was supposed to be 4:30, but the text/e-mail gave us 4 without consulting us. This cost me a lot of money and racing due to U-haul`s mistake. Once arriving in Terrebonne, the order was not entered properly by the person who took our order over the phone, making the order having to be cancelled and re-entered loosing more time.

Michael O. 
Rating:
1.0

J'avais une réservation à la succursale de Mascouche malheureusement la salle était fermé je n'avais aucun code pour accéder à la boîte pour les clés ça m'a pris cinq heures pour obtenir un camion dans une autre succursale merci à celle de Terrebonne la plaine de m'avoir dépanné du mieux qu'il pouvait. Je ne recommande pas. Et encore moins avec l'application. Demande de services plus disponible à l'avenir. Donner un service irréprochable, c'est ça, l'avenir d'une compagnie.

Sandrine R. 
Rating:
5.0

Customer did not leave a comment.

sei drain P. 
Rating:
5.0

Customer did not leave a comment.

gilles V. 
Rating:
5.0

Service impeccable ! Très attentionné ! Merci

GERMAIN C. 
Rating:
5.0

Customer did not leave a comment.

Baidy Birame T. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
5.0

Customer did not leave a comment.

yves T. 
Rating:
5.0

Tout s'est passé tel que prévu.

steeve L. 
Rating:
5.0

Merci aux agent Bilal et Jalal, car ils étaient très serviables avec moi. Je les recommande à mes amis.

aziz W. 
Rating:
5.0

Everything was perfect.

ANDRE B. 
Rating:
5.0

Nothing ! It was perfect ! I will come again. Ps: this is Sabryna, the woman who paid :)

Kyler-David H. 
Rating:
4.0

Customer did not leave a comment.

gilles C. 
Rating:
4.0

there was a tire in real bad shape on the trailer

atelier D. 
Rating:
4.0

Customer did not leave a comment.

Youssef N. 
Rating:
5.0

Service There was awesome ! Fast and convenient. The employee there made sure the pickup truck was safe and ready to go prior to my departure. The return was quick and easy. 10 \ 10 5x * service. Highly recommend to rent from this location.

v AND v C. 
Rating:
5.0

Nice guy ans Nice service

Jean-Guy S. 
Rating:
1.0

Améliorer l'ensemble du service. -Camion mal propre -Service lent

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

AUDREY B. 
Rating:
5.0

Very good , fabulous thank you

robin T. 
Rating:
5.0

Customer did not leave a comment.

sylvie F. 
Rating:
5.0

Nice place and nice guy thanks a lot

Francis P. 
Rating:
3.0

Customer did not leave a comment.

Khun Visith K. 
Rating:
5.0

Le responsable chez u haul à Terrebonne est excellent et courtois. J'ai eu un excellent service

richard D. 
Rating:
4.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

I would like to point out that I had to change locations for my rental because the truck was not available at the first location. I would recommend U-Haul be proactive in contacting customers when such situation occurs to avoid time wasting on the part of the customer. Once I got a hold of a U-haut representative in the phone the service was great and they got me a truck rapidly at the 5511 Laurier boulevard location.

Louis-Philippe B. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

jocelyn M. 
Rating:
5.0

Customer did not leave a comment.

MARC A. 
Rating:
5.0

Super service !

Pascale J. 
Rating:
3.0

Customer did not leave a comment.

sara T. 
Rating:
3.0

Customer did not leave a comment.

JEAN LUC B. 
Rating:
5.0

Customer did not leave a comment.

domenico P. 
Rating:
5.0

Tres bon service client

charles E. 
Rating:
5.0

Très bon emplacement de location le détaillant chez Harnois-Montée Major (Bilal) s'est assuré que le camion était prêt, il a été très courtois et efficace.

Guillaume R. 
Rating:
5.0

Belle expérience

Andre T. 
Rating:
3.0

La personne était seule pour s'occuper des clients du garage avec service et de la location du camion. Nous avons été patients car nous comprenions la situation. Cette personne a été très correct tant pour la location que pour le retour du camion.

rejean P. 
Rating:
5.0

Le REPRÉSENTANT Billy était fantastique.

les E. 
Rating:
5.0

Customer did not leave a comment.

sylvain L. 
Rating:
5.0

Customer did not leave a comment.

christian B. 
Rating:
5.0

Owner was nice and very polite

ARMAND L. 
Rating:
5.0

A very good costumer experience overall. Everything went smooth from the begining to the end. Staff at Petro T Terrebonne where pleasent. Thanks

DOMINIC S. 
Rating:
5.0

Customer did not leave a comment.

jean francois V. 
Rating:
5.0

Customer did not leave a comment.

JASSON B. 
Rating:
5.0

Juste mentionné que les 2 commerçant on été top .MAIS le contrôle réservation pourri .se faire appelé 24 4hrs avant pour se faire dire qu'il n'y a plus de camion pour nous pas fort c'est un contrat ou quoi ? Merci à Mr.Michel.. qui m a quand même réussi à en trouvé un loin loin mais bon .cela veut dire que peut être votre logistique serai à revoir . J'ai du déboursé plus d'utilisation de gaz donc uhal pourrait peut être prendre en considération et me retourner un crédit?j'attends es nouvelles. Merci

Lynda B. 
Rating:
4.0

Customer did not leave a comment.

Richard U. 
Rating:
3.0

Customer did not leave a comment.

ABDELAZIZ A. 
Rating:
5.0

Super service ....Merci

Jean-Francois P. 
Rating:
5.0

A+ service, all went smooth and very friendly place.

YANN R. 
Rating:
5.0

Très bon service.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Mathieu G. 
Rating:
5.0

Customer did not leave a comment.

MICAEL P. 
Rating:
5.0

Absolutely nothing to complain about, A+ service, friendly place.

YANN R. 
Rating:
1.0

We had the worst experience ever!! U guys never called us to confirm the reservation, plus we made the reservation ONE month earlier and two days before the rental you relocated us (15km) away from the first location. Also, you told us we would have the truck at 9AM, and we ended up having it a 1PM!! Which is totaly inacceptable!!! Such poor customer service, i'll never ever rent another truck with you!

SAMANTHA V. 
Rating:
5.0

Customer did not leave a comment.

Ion A. 
Rating:
5.0

Customer did not leave a comment.

Jacques S. 
Rating:
2.0

The employee there is the only thing keeping this from being a 1 star review. Actually, the only good part of my experience were the people. There was so much trouble with my reservation; when I reserve a truck and you offer a pickup location, I expect the truck to be there. Not 40 km away. And when I actually drive the extra 40 km because I still need a truck, I expect the truck to be ready at the time I reserved it, not 7 hours later. Fix your broken reservation system and you might get my business again, otherwise you can be sure I won't be reserving with U-Haul at any point.

Didier C. 
Rating:
5.0

Everything was excellent.

Andre B. 
Rating:
1.0

Customer did not leave a comment.

Nelson L. 
Rating:
5.0

Merci à Billy pour son amabilité.

Lynda B. 
Rating:
5.0

Customer did not leave a comment.

Yan T. 
Rating:
4.0

Le camion est arrivee en retard nous avons attendu 1 heure sur place et nous descendions de ste agathe des monts. Cela nous a mis en retard pour notre demenagemenr

Mirella R. 
Rating:
5.0

Customer did not leave a comment.

DENIS K. 
Rating:
5.0

I saw négative comments on facebook but i decided To rent a truck at this place anyway and i was very satisfied the people there was really nice.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

NATHALIE G. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
No reviews have been submitted for this location.

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