Location was fine. Staff was slow to care about you and not interested in you.
KACY E
Customer Reviews for Pettys Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location services were Good. However U-Haul reservation system IS NOT. Customer requested pickup location NEVER HAPPENS. U-Haul expects/demands Customer pickup equipment miles often many miles out of the way the day BEFORE the scheduled pickup... which causes Customer to totally change his iteneray.
LESLIE RI filled the gas back up to where is was when I picked it up and they charged me a fuel charge, now that's a bunch of bs. Uhaul was dirty on the inside,inside of windshield was spotted and sticky like a side spilled all over it. Exhaust was so loud. Would not recommend this place to anyone. I tried called twice from where I rented it,and guess what,no one answers,imagine that!
DARON MIt needs to say in the contract that there is a specific drop-off location since I have now been charged extra and will be contacting corporate
Rachel IExcellent service
JUDD HFriendly and helpful staff
ALEXANDER CNo issues with the equipment and the people there were happy to help.
KEVEN RQuick and simple return.
SANDRA KThe checkin was easy and the owner was very helpful.
Paul CThey charged me 17 and change didn't say why probably the odor as I filed the tank back to full I have wittness
MARYANN BIt was closed and done a drop off on my phone.
JOHNNIE SFriendly staff. Got the trailer hooked up and I was on my way in no time.
BENJAMIN FEverything went quite smoothly, the guys were very helpful and professional.
JOSEPH SI showed up to for my after hours app reservation pickup and the app had no equipment assigned to me. I called the number given and was hung up on the first time. Second call I had a nice person that assigned me a truck. We went out back where there were no light at all. We found the assigned truck and tried to follow the instructions on the app. There was no lockbox on the truck. The truck was open but no keys to be found. I called back and was told that sometimes the app instructions are not accurate so was instructed to walk up to the office to look for lock boxes there. I did and found three lockboxes. All the lockboxes were wide open and no keys anywhere. The representative on the phone said they must have forgotten to leave the keys out for my after hours pickup. So after an hour and a half trying to pick up a truck I still had no truck. This delay forced me to have to rent another night at a hotel and had to come back the next morning. So the next morning I arrive at Peddy’s Tires at the time (7:30 am) the app and business post they open only to find it locked and closed. After waiting about 10 minutes, an employee arrives. He opens the shop but then tells me that I will have to wait until he opens the shop (opens bay doors, rolls out several sets of tires, etc.) finally after another long delay, I finally get a truck, but my planned departure time has again been delayed by a considerable amount of time. The truck was also low on gas (less than half a tank), so I have to stop and fill it up before going to pack my things in the truck.
WhitneyJo WHonest people own this location.
GENE Weverything was fine.
MICHAEL BWaited 45 mins to get a key. I already completed the process online.
Jeffrey DTruck had a lot of miles
Don TNo lines and to the point. My kind of place. There and gone in less than 10 mins.
Trevor MMy drop off location changed to one that was almost an hour away. I called as soon as possible and got it back to the original location (still 25 minutes away). I dropped it off at the location before the stated drop off time but still got charged an extra day (which I am actively disputing). Horrible experience.
Alexander PThe guys there were very helpful getting everything ready to go! Would definitely go back to this location again.
Benjamin FGreat guys, hard working
SCOTT JPickup was good
Donna HVery friendly and professional staff. Highly recommend
Steve RBetter vehicles
Sheriece FHave more U-Haul’s closer to where someone lives like I had to go 20 mins out of my town that has uhauls but not the one that I needed that cost me more money that I needed to save
Elizabeth MI have rented several box trucks and trailers from this location, always clean equipment and amazing service !!!!
Clay MGet a bulldozer and push off all structures and start over. Looks like a good place to get robbed
TIMOTHY GEverything went smoothly and quickly. Thank you.
Barbara FDo you offer a military discount. If not, that would be nice.
Donald WAbsolute best folks to rent from.
JORMA SClosest (23-24 miles from my home but en route to Home Deport in Sherman or Gainsville TX.
william BVery polite, welcomed me to Texas! 🇨🇱
Connie JHas nothing to do with location. First problem. 3 days after dropping rental off (on time) started getting emails and texts saying I needed to drop my rental off as agreed. Now getting bills everyday for tolls. Would be better to wait and let all tolls roll in before sending 4 different invoices. Work on accounting side is much needed
Jeff SExcellent service, friendly, would highly recommend 👍
CHARLES SThe facility(pretty’s) was fine, u haul office personnel from Lewisville Texas are complete morons!
Daniel SBest place to rent Uhaul from in the area, hands down.
JORMA SHighly Recommended!!! Petty’s associate went above & beyond to accommodate us in coordinating dropping a previous U-Haul trailer rental at their location while we picked up the auto transport from them.
Richard KI was happy with the service.
Susan WThe location was great. Very friendly. I originally booked a 26’ online a month prior through U-Haul. U-Haul calls 2 days before and says only a 20’ will be available. I just assumed making a reservation would guarantee what I needed. Happy with Petty’s Texaco. Very unsatisfied with with U-Haul.
Bryan NExcellent service.
David W